Saunders & Smalls Car Seats  Reviews 73

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Amazing service throughout, honestly can’t recommend and thank Charlene enough!! Started with virtual advice based on little ones age and weight. We needed a 2nd car seat that was more compact... See more

Company replied

Rated 5 out of 5 stars

Fantastic service 5 stars! Charlene is so so knowledgable and gave quality advice tailored to my girls. Charlene responded to all my queries super fast and with sound advice and information. She met u... See more

Rated 5 out of 5 stars

Absolutely brilliant service and knowledge. Greta communication before our appointment, Charlene went out of her way to find time for us, she offered a great fitting service, showing us multiple optio... See more

Company replied

Rated 5 out of 5 stars

Wow, just wow. I won’t ever go anywhere else. I am simply amazed at Charlene’s care, kindness and helpfulness!! She is currently recovering from surgery and still went above and beyond continuously fo... See more

Company replied

Company details

  1. Baby Store

Written by the company

We offer a friendly, professional and personal solution for anyone looking for advice about car seats and car seat safety. Based in Wincanton , Somerset and covering the surrounding areas for face to face visits, deliveries and free installation of car seats. We stock the brands Avionaut, Axkid, Besafe, Becool, Britax, kneeguard kids, Tiny seats, Swandoo, Voksi and little lovebum. We have car seats starting from infant carriers, extended rear facing and finally high back boosters. We also have some car seat accessories available from the above brands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

73 reviews

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Rated 5 out of 5 stars

Great service

Great service, kept informed about delivery. Helpful, friendly and reliable. Would not hesitate to recommend. Thank you.

November 10, 2022
Saunders & Smalls Car Seats  logo

Reply from Saunders & Smalls Car Seats

Hi Rachel, thank you for a lovely review. I am so pleased you were happy with the service provided. Should you need me for anything else, please do get in touch.
Thanks again
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

My experience with this company is that they aim to have the best customer service.

My experience with this company is that they took the time to research the best carseat for my little boy and help me as I had no clue. Very quick at responding and available for advice and help at anytime. Would really recommend Saunders & Smalls Car Seats to anyone looking to purchase a car seat.

November 9, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi Stephanie. Thanks so much for the review. I am so pleased to hear you’re happy with the service offered. The Axkid Move is a fantastic extended rear facing seat and I’m sure your little one will love it.
As always should you need me at all for anything else, please don’t hesitate to get in touch.
Thanks again.
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

Outstanding

We called Charlene on a Saturday morning to ask for her help to upgrade our daughters seat and an hour later she was installing a Axkid MiniKid 2 in our car! Charlene was friendly, knowledgeable and professional. We really appreciated her advice and will be back when our son needs a new seat. Highly recommend.

November 5, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi Emma. I am thrilled that you’re happy with the service you received. Please do remember if you’d like any help popping the Minikid 2 into a more compact install, we can certainly arrange a time to do that.
As always if you need me for anything else at all, just send me a message or give me a call and I’ll do my best to help you.
Thanks again.
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

Above and Beyond.

Professional, friendly and very knowledgeable! Charlene went above and beyond for us. Highly reccomended

October 22, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi Alice. Thanks so much for your review. It was my absolute pleasure to come install the seat for/with you. I’m glad that you’re happy. Should you have any further questions or needs, you know you can message me anytime.
Thanks again,
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

Fantastic Service!!

We have bought four Avionaut Sky 2.0 from Charlene at Saunders & Smalls Car Seats and I wanted to take the opportunity to express how pleased I am at the service provided by Charlene.
We bought our first two car seats for our family car. Charlene spent a lot of time helping me decide what seats were the best fit for our family and provided me with a fantastic amount of information allowing me to make the best informed decision.
Charlene then fitted the seats, walking me through exactly how to fit the seats and how to maintain a good fit. Charlene also fit checked both my babies into their car seats and has since been easily contactable for any additional questions and queries I have had about the car seats and the fit to my babies.
Based on our experiences with Charlene we decided to fit two new seats to my husband’s car, so there wasn’t a question about returning to Charlene. Charlene checked the car was compatible for me before I ordered and had the seats for the next day, which again, Charlene fitted to the car and fit checked the babies.
The amount of knowledge, advice and assistance Charlene put into fitting both my babies (16 months and 6 months) to two different cars has been brilliant. Charlene provided us with Blue Light Discount which again, was exceptionally helpful!
Charlene has been extremely professional, knowledgeable and has a clear passion for what she does. Absolutely brilliant service and I couldn’t recommend Charlene and Saunders & Smalls Car seats enough! Thankyou so much!

October 19, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi Amy. I am so pleased you’re happy with the seats and happy with the service. It was a wonderful experience fitting them and meeting you all. As always if you need me to help with anything at all, you know you can message me anytime.
Thanks again,
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

Outstanding

Charlene went above and beyond to help me find the perfect fit for three across, two rear facing. Her in depth knowledge of her industry and her excellent customer service skills made me very confident with my choice of seats and she went above and beyond in supporting the installation. Highly recommended.

September 1, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi Emma. Thanks so much for such a wonderful review. I appreciate you taking your time to do this. It was such a relief to see we managed to get your second rear facing.
As always, I’m more than happy to help should you need any further assistance :)
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

Charlene was super helpful when it came…

Charlene was super helpful when it came to informing me of my options within budget. She came to my house, looked at our current seat and then discussed through the good and bad. Overall I was really impressed and she even came back to help install it!
Couldn’t recommend her more

August 31, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Thank you Olivia. I really appreciate the review. As always if you need any further help, just pop me a message. Thanks again. :)
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

Amazing quick and knowledgeable…

Amazing quick and knowledgeable service!

Thankyou for all of your help in choosing the avionaut sky 2.0 for my son. Needed an extended rear facing seat for my son on the 99th centile for both height and weight. Needed something that would fit til he was old enough and safe enough to use a booster and this seat ticks all of them boxes. Can’t recommend you enough. Ordered on a Friday delivered on a Saturday fitted Sunday evening around our schedule. Amazing!

September 5, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi James, Thank you so much for a wonderful review. The Avionaut Sky 2.0 was the best suited seat to meet the needs of budget and to be compact enough to fit in the Golf. I’m so pleased you’re happy with the seat. Of course if you have any questions or need any further support, I am more than happy to help. Thanks again.
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

I would 100% recommend Saunders &…

I would 100% recommend Saunders & Smalls car seats I have asked Charlene so many questions not knowing which seat to buy for my Houdini! Charlene is so happy to chat about different seats and her world of knowledge helped me reach the perfect seat. Ordered and installed within 2 days. Couldn’t ask for a better service. So in love with the mint Avionaut sky 2.0! Thankyou again!

September 4, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi Natalie. Thank you so much for your wonderful and kind review. I’m so pleased you’re happy with your seat and as always, if you need anything else at all, you know I’m more than happy to help :)
Charlene
Saunders & Smalls Car Seats

Rated 5 out of 5 stars

I brought an Avionaut Sky 25kg seat…

I brought an Avionaut Sky 25kg seat through Saunders and Smalls, Charlene delivered the seat herself and spent 2 hours fitting it in my car. This would have been a lot quicker but my car has funny seatbelt stalks and I have 3 other children also in seats. Charlene made sure I had the best, safest set up for not just the seat I purchased from her but for my other children too. She carefully considered leg room for both the driver and other adult passenger to come up with the most sensible place for the seat to go. She showed me each step of the install and explained exactly what she was doing. She is easy to talk to, friendly and nothing was to much trouble. Charlene is the most patient person you will ever meet! I am very pleased with the seat and the service Charlene provided and now travel knowing my little girl is as safe as can be. Thank you Charlene!

August 18, 2022
Unprompted review
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Reply from Saunders & Smalls Car Seats

Hi Emily, thank you so much for such a wonderful review. It truly means a lot to me. I’m so glad you’re happy with the seat and service you received. Should you need any more help or support, just pop me a message and I’ll be more than happy to help.
Thanks again,
Charlene
Saunders & Smalls Car Seats

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