Saxtons Reviews 5,160

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly approach, making the overall service experience smooth and stress-free. Many people highlight the excellent customer service, noting efficient communication and a pleasant user experience throughout the process. However, some customers were dissatisfied with issues related to the product, such as cars not being properly prepared for viewing or having mechanical problems shortly after purchase. A few other people also felt that the after-sales support and communication were lacking when problems arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism,... See more

Service

Customers generally report positive experiences with the service. Many praise the efficiency and... See more

Product

Users describe ambiguous interactions with product. Many customers express satisfaction with their new cars,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Clients share positive opinions on user experience. Many customers describe their experience as brilliant,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sales process from initial enquiry was very smooth and discussions held about the car and the purchase were handled professionally. Only reason this was not 5* was that we were kept waiting for 1... See more

Rated 4 out of 5 stars

Sunny and lee was very helpful in guiding through the whole process till final collection. The only downside of it is- Saxton as a company doesn’t seem to offer complimentary items when you purcha... See more

Rated 4 out of 5 stars

Both Tiean and Jordan were excellent in helping with my trade in and new car. The only downside to this was I noticed a mark / damage on front of new car which I missed when I first viewed it. I aske... See more

Rated 4 out of 5 stars

We bought a BMW X5. The sales staff were very informative and helpful. There was a small issue with the vehicle that we picked up just after purchase, but the after-sales team dealt with it and resolv... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service and experience

Bought a used Range Rover Evoque last week from Saxtons. They had a wide range of quality used vehicles in stock. We booked an appointment with Brett Roberts who was excellent in terms of his knowledge and communication. Ensured we understood the detail of the car. I was impressed with professional approach of everyone we came into contact with. Very satisfied with my experience.

March 25, 2026
Rated 1 out of 5 stars

I’ll put my review back up as saxtons…

I’ll put my review back up as saxtons had the last one taken down! They only jump to help you once you leave a bad review. Unfortunately there is a lack of genuine care for there customers. Instead of negotiating reasonably with me they contact trust pilot to have the review removed. I will never purchase a car here again but there not bothered about that they just want to keep the reviews clean!

March 9, 2026
Unprompted review
Saxtons logo

Reply from Saxtons

Hi Danny,

Thank you for your feedback.

We’re sorry to hear that your experience hasn’t met expectations. We take all concerns seriously and would like the opportunity to review this for you properly.

Please email us at customercare@saxtons.co.uk
with your details so we can look into this and respond directly.

Rated 5 out of 5 stars

Amazing service

Beautiful showroom, brilliant service from Baylee he was polite and so helpful. Kept us in the loop throughout. Very happy with our new purchase

March 24, 2026
Rated 2 out of 5 stars

POOR CUSTOMER CARE

Two of our directors attended the pre‑arranged appointment at 11:00am on 6th March 2026 to view vehicle SD72 CKV. After travelling for an hour and a half, we arrived at Saxtons to find that the vehicle had not been prepared for viewing. It was parked several cars deep at the back of the front parking area, and when your engineer attempted to move vehicles to access it, the car was found to have a flat battery.
Given that this was a pre‑booked appointment, the vehicle should have been made ready in advance for inspection. Instead, after considerable time spent jump‑starting the car and manoeuvring other vehicles, we were finally able to take it for a test drive.
During subsequent discussions, your salesman left the table mid‑negotiation to speak with another customer, without any explanation. This came across as discourteous and unprofessional.
Communication from Saxtons has also been disappointing, with emails and follow‑up calls receiving little or no response. It feels as though customer care has slipped, perhaps as a result of the company’s growth, which is a real shame.
We would appreciate clarification on how these issues will be addressed, as our experience on this occasion fell well below the standard we expected.
Therefore we can not recommend Saxtons at this time.

March 21, 2026
Saxtons logo

Reply from Saxtons

Hi,

Thank you for your feedback.

We’re sorry to hear that your experience hasn’t met expectations. We take all concerns seriously and would like the opportunity to review this for you properly.

Please email us at customercare@saxtons.co.uk
with your details so we can look into this and respond directly.

Rated 5 out of 5 stars

Polite and efficient

Sunny and Lee were polite and efficient. I went in at 9am and roughly 1pm I had driven my brand new car out of the showroom. An easy buying experince.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just brought a Range Rover from…

Just brought a Range Rover from Saxtons. Our introduction to this company started with a personal video of the car we were interested in, which was prepared and sent by William.

We were delighted with the excellent care and service we received from Viktor, which helped seal the deal! He was considerate, thoughtful and very professional with nothing being too much trouble. He looked after us from the initial viewing, through to test drive and purchase. Thank you!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I came to see some cars a week ago and…

I came to see some cars a week ago and Sunny helped me view some Range Rovers, that I had seen on your website. Sunny was excellent and very professional. He has lots of knowledge about cars and really helped me. I bought a car on the day and collected this a few days later. He is truly a asset for your organisation. Thanks Sunny 😁

March 22, 2026
Unprompted review
Rated 4 out of 5 stars

Great vibe in the dealership and great…

Great vibe in the dealership and great display of cars. Staff were friendly. Waited a while for someone to attend to me but it was particularly busy that day. Found the car that I wanted and we wrapped everything up very swiftly and efficiently.

March 17, 2026
Rated 5 out of 5 stars

Absolutely amazing Baylee went above…

Absolutely amazing Baylee went above and beyond. Best sales man Iv ever dealt with. Sunny was great with test drive. Lee also great with finance and handover. Excellent experience highly recommend.
3 top men very impressed with experience

March 22, 2026
Unprompted review
Rated 2 out of 5 stars
Saxtons logo

Reply from Saxtons

Hi Ken,

Thank you for your feedback.

We’re sorry to hear this and take all feedback seriously.

Please email us at customercare@saxtons.co.uk
with your details so we can look into this and respond directly.

Saxtons Customer Care Team

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