If I could give 0 stars I would!!! Been with the company for several years everything was great at the start had my fridge freezer for 1.5yrs and suddenly it is a disco with strobe lights when I ope... See more
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See what reviewers are saying
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Today I had a. All from a lovely guy called Lawrence. Can I just say what an absoylt delight that young man is to your company. He took time out to help with every single enquiry that needed seeing... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shocking
Was in need of a tumble dryer when I came across Hiya. Thought great this will help me out. But 110 weeks later I realised what a rip off it was. I’d paid £900 for a £250 dryer.. and still paying 7.99 a week. Asked hiya to terminate contract, which took them 3 weeks to get done. If they don’t receive their payment dead on Monday morning then you are bombarded with texts emails and calls, even after I said I was no longer using the dryer and needed it collected they still called me 10/12 times a day.
Finally today it’s been terminated but told they are not collecting the item.
What am I supposed to do with it? I don’t live in a mansion to store an unused dryer.
July 28, 2025
Unprompted review
Reply from hiya!
Thanks for your feedback, and we're sorry to hear about your experience. We understand your frustration with the cost, contract process, and communication, and we’re reviewing this to improve.
Regarding the dryer, I have raised a complaint for you so we can investigate why it took so long for the contract to be terminated after your request on the 16th July.
We appreciate you bringing this to our attention.
Very pleased
I have been a customer for some time and I have never had any problems when I contact them they are so polite and all products are garunteed and value for money I would recommend this company to anyone thinking of renting
July 21, 2025
Unprompted review
Reply from hiya!
We're truly grateful to have loyal customers like you. It's fantastic to hear that you've consistently had positive experiences with our team and products. We take great pride in being polite, reliable, and offering guaranteed, great-value items—so your feedback really means a lot.
Your recommendation is the highest compliment we could receive. If there's ever anything more we can do for you, we're just a message away!
Excellent service and good quality…
Excellent service and good quality products
July 19, 2025
Unprompted review
Reply from hiya!
We're so pleased to hear that you were happy with both our service and the quality of our products. Delivering excellence is what we strive for, and it's always rewarding to know we're hitting the mark.
We truly appreciate your support and look forward to serving you again soon!
Totally worthless…Hyia failed to stop a…
Totally worthless…Hyia failed to stop a single spoof call… I checked and double checked all the settings. Just a giant waste of time
If I could give it no stars I would- or better yet negative stars
July 18, 2025
Unprompted review
Reply from hiya!
Hi Vince, we would like the opportunity to make things right, I have sent an information request to you so we can locate your order with us, if you can please complete this.
Top tier customer service…
Brilliant company excellent communication and perks of being a member would highly recommend
July 7, 2025
Unprompted review
Reply from hiya!
We're thrilled to hear that you've had such a positive experience with us. Excellent communication and member perks are just a few of the ways we aim to make your journey with us rewarding. Your recommendation means the world to us, and we're so glad to have you as part of our community!
If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Exemplary service and quick to respond…
Exemplary service and quick to respond with any queary or issue you may have brilliant company 🥰
June 26, 2025
Unprompted review
Reply from hiya!
We're absolutely thrilled to hear that you've had such a positive experience with our service. Providing quick and exemplary support is something we take great pride in, so your feedback truly means a lot to us.
If there's ever anything more we can do for you, please don't hesitate to reach out. Thanks again for being a brilliant part of our community.
Reply from hiya!
We’re so pleased to hear you were happy with our prompt service. It’s always our goal to respond quickly and efficiently, so your feedback is truly appreciated.
If there’s anything else we can help with, we’re just a message away!
Absolute shambles I ordered a phone…
Absolute shambles I ordered a phone over 3 weeks ago on there managers specials deal signing my 2nd contract with the company meaning as per the contract the first payment payable will be processed on the first Monday after delivery several weeks later and after several attempts to collect payment each Monday still no phone but just attempt after attempt to take payment for a product you obviously lied about having in stock
Edit: it would appear after leaving a review my issues have been sorted and I now have a delivery date for my product I will amend to 3 stars as I do genuinely believe that this company can be of help to a lot of people I just struggle to understand how it takes leaving a negative review to have issues sorted when this could have been avoided
June 23, 2025
Unprompted review
Reply from hiya!
Thanks for your feedback, and I’m really sorry for the delay and confusion around your order. We understand how frustrating it is to be charged for a product that hasn’t arrived, and this clearly isn’t the experience we want for our customers.
We’re looking into what went wrong and will work to resolve this as quickly as possible. In the meantime, I have raised your concerns as a complaint and we will email you to confirm the finding of the investigation and an outcome.
Thanks for your patience.
Reply from hiya!
Thank you for the fantastic feedback! We're so glad to hear you had a brilliant experience with our service. Your support means a lot to us, and we're always here if you need anything in the future!
They are very helpful and are the low…
They are very helpful and are the low weekly payments are great for your budget.
June 15, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and that our low weekly payments are making a positive difference for your budget. Providing flexible and affordable options is something we truly care about, so it's great to know it's working well for you. If there's ever anything more we can do to support you, please don't hesitate to reach out!
Avoid
This helped me out when I was starting out but with their ‘no get out clause’ contract I ended up paying 3k for a tv I could have just gone out & bought for £300. I paid regularly always & the one time my card declined for some reason they shut off service the same morning. No grace, no chance for me to rectify it just made tv unusable. The remotes are also ridiculous to use. They’re glitchy & you have to stand up right by the tv to change the channel. What good is that of an evening when you’re trying to relax on the sofa & you have to get up to change the channel every time. Repair time is ridiculous & takes well over a week to get to you. An absolute nightmare when you have an autistic child & no tv. Just do your favour and just save up for the tv you want. You end up paying an absolute fortune for a tv you will never own with shoddy service
February 12, 2025
Unprompted review
Reply from hiya!
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We aim to offer flexible options, but we clearly missed the mark here. Your concerns about contract terms, service interruptions, and remote functionality are noted and will be reviewed by our team.
If you're open to it, we’d appreciate the chance to look into your account and see how we can help. Please contact our customer care team directly.
do not use this company
do not use this company! absolute rip off none of the apps on my tv work. i had to send mine back. yet still took payments off me for it. even on my tv i still have the apps never work and still i have to pay for it. its a joke! they take forever to get back to you aswel
June 11, 2024
Unprompted review
Reply from hiya!
Thank you for your feedback. We're really sorry to hear about the issues you've experienced with the TV apps, payments, and delays in our response. That’s not the level of service we aim to provide, and we understand how frustrating this must be.
I have raised this as a complaint for you so that we can investigate and address your issues.
I was having issues with payment and as…
I was having issues with payment and as always hiya customer care team are very helpful and understanding i been with them for a few years now and quality of the products are brilliant 👏 👌
June 6, 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! We're so glad our team could help and that you’ve been happy with our products over the years. Your support means a lot to us.
Worst company to ever
This company is the worst I've even came across they take payment when ever they feel like it even when nothing is owed or due they constantly call you and multiple numbers and they also like to issue threats of you don't do what's said. I've never had an issue until recently I don't need the calls and the constant emails
June 4, 2025
Unprompted review
Reply from hiya!
We have been trying to reach you regarding your arrears, we want to ensure that you continue to be able to use the products that you are renting from Hiya and it is imperative that payments are made when agreed to prevent them from being locked.
If you are struggling to make your payment, or there is an issue with the products you are renting from Hiya, then please don't hesitate to contact us and we will endeavor to assist you as quickly as we can so you can get back to enjoying the TV.
In the meantime, I have raised a complaint for you so we can investigate if there was any wrong doing on our part, if so, we will aim to rectify this with you as quickly as we can. We will be in touch with you shortly to advise the outcome of this investigation.
By far one of the worst Companies u…
By far one of the worst Companies u have ever come across. Complete application after they send me a email to apply. Then suddenly once they have details, not even 2 minutes later declined. Horrendous service. Stay away from this company.
May 31, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience, and I’m truly sorry to hear how disappointed you felt with the application process. We understand how frustrating it can be to receive a decline so quickly, especially after taking the time to apply.
Please know that application decisions are based on a range of factors, and we never take them lightly. That said, your feedback is important, and we’re reviewing how we communicate during this process to ensure it’s as clear and respectful as possible.
Best company about
Best company about. Been with them for years now for my tv and dryer. They always help if I can’t make a payment and never had a issue
May 28, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words and continued support! We're thrilled to hear you've had such a great experience with us over the years. It means a lot to know that our team has been able to support you when needed and that you've never had an issue.
We truly value your loyalty and look forward to continuing to serve you!
Been with this company a while now then…
Been with this company a while now then I send a mobile phone back paid nearly 13 pound out my own money to get it back to them and only refund me 5 pound disgusting want be using again
May 24, 2025
Unprompted review
Reply from hiya!
Thank you for your feedback, and I’m really sorry to hear about your experience with the return process. We understand how frustrating it is to feel out of pocket, especially as a loyal customer.
I can see that we advised you on the 19th May the details on how to return your product to us and that we would reimburse any postage expenses up to £5 upon proof of receipt.
If you would like us to raise this as a complaint for you then please email support@sayhiya.co.uk.
Worse than useless.Already a customer…
Worse than useless.Already a customer and been ok-UNTIL i wanted to order the same TV at a fraction of the cost -sent wrong amount on contract which i refused to sign -asked them.more than once to resend with right amount !! in the mean time sent me an arrears notice for the TV -when i had not signed for it
Cancelled the TV in the end ...took over a month not to get a TV .
May 20, 2025
Unprompted review
Reply from hiya!
Thank you for your feedback, and I’m really sorry for the frustration caused. It’s clear we fell short in handling your order, and I understand how disappointing this experience must have been.
We’re reviewing what went wrong to prevent it from happening again. Your loyalty means a lot to us, and we’d appreciate the chance to make things right.
No issues with them been with them 4…
No issues with them been with them 4 years but only issue is wish they did more variety of iphones
May 18, 2025
Unprompted review
Reply from hiya!
It sounds like you've had a solid experience with your provider over the past four years 😊Your feedback means a lot to us and motivates us to continue to provide the best variety of phones that we can. If you ever need anything, please don't hesitate to reach out. Have a fantastic day!
Bogus custom ROMs no one owns phones from them!
got a second hand nokia G22 (there is no contract)
everytime the device boots it warns me about it being enrolled in sayhiya.
i cant even reset the phone...... "factory reset is not available for this user"
No recovery mode either..... phones a brick thanks to these muppets, never heard of them till now and i can see why.
April 26, 2025
Unprompted review
Reply from hiya!
Dear Sir/Madam
It is difficult to investigate the problem, as you haven’t supplied sufficient details for us to do so.
We suspect however, that you have been sold, or acquired, a phone which belongs to us, and which the previous owner had no right to pass on.
The security applied to the phone, appears to have worked though, if it is unusable.
If you would like assistance to get to the bottom of the problem then please email support@sayhiya.co.uk and one of our customer service agents might be able to help.
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