Very poor service I feel rip off being with company for three year over 55” tv I paid over 2,500 in 3 years I suppose by my own tv just under 400 which it’s better Poor service nasty to disability a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No issues with them been with them 4…
No issues with them been with them 4 years but only issue is wish they did more variety of iphones
May 18, 2025
Unprompted review
Reply from hiya!
It sounds like you've had a solid experience with your provider over the past four years 😊Your feedback means a lot to us and motivates us to continue to provide the best variety of phones that we can. If you ever need anything, please don't hesitate to reach out. Have a fantastic day!
Bogus custom ROMs no one owns phones from them!
got a second hand nokia G22 (there is no contract)
everytime the device boots it warns me about it being enrolled in sayhiya.
i cant even reset the phone...... "factory reset is not available for this user"
No recovery mode either..... phones a brick thanks to these muppets, never heard of them till now and i can see why.
April 26, 2025
Unprompted review
Reply from hiya!
Dear Sir/Madam
It is difficult to investigate the problem, as you haven’t supplied sufficient details for us to do so.
We suspect however, that you have been sold, or acquired, a phone which belongs to us, and which the previous owner had no right to pass on.
The security applied to the phone, appears to have worked though, if it is unusable.
If you would like assistance to get to the bottom of the problem then please email support@sayhiya.co.uk and one of our customer service agents might be able to help.
Just got an email stating I’ve had my…
Just got an email stating I’ve had my item 18 month when in actual fact had it years and only just getting my price reduction I’ve been paying full price all that time
April 21, 2025
Unprompted review
Reply from hiya!
I'm really sorry to hear this 😕 Could you please reach out to us via support@sayhiya.co.uk so we can take a look at this for you and see what we can do to help you. Thank you in advance.
So helpful and easy
April 19, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! 🌟 We're delighted to hear that you had an excellent experience with our company. Your feedback means a lot to us and motivates us to continue providing top-notch service. If you ever need anything, please don't hesitate to reach out. Have a fantastic day! 😊
Great customer service from everyone…
Great customer service from everyone working for Hiya, every person I have had contact with are polite and understanding of any problems, in my experience they will always find a way of helping customers
April 15, 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! 🌟 We're delighted to hear that you've had such positive interactions with our team at Hiya. It's wonderful to know that our staff's politeness and understanding have made a difference in your experience. We're committed to finding solutions and helping our customers, and your feedback is greatly appreciated. We look forward to continuing to serve you in the future! 😊
Really cannot fault hiya
Really cannot fault hiya . The products I ordered arrived in good time and I've had absolutely no issues with them , any time I've needed to contact customer service the response has been fast and any issues I've had have been resolved ASAP. Will defo be using them again .
April 13, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that your experience with Hiya has been seamless and satisfying. It's great to know that your orders arrived promptly and that our customer service team was able to assist you quickly and effectively. We truly appreciate your support and look forward to serving you again in the future! 😊
Been with them 3 years and never had a…
Been with them 3 years and never had a problem
Always someone on the end off the call willing to help if you need it
April 9, 2025
Unprompted review
Reply from hiya!
Thank you for your loyal support over the past three years. We are thrilled to hear that you have consistently had positive experiences with our service.
It's wonderful to know that our team has been readily available to assist you whenever needed. Your satisfaction is our top priority, and we are committed to maintaining the high level of service you have come to expect from us.
We truly appreciate your kind words and look forward to continuing to serve you in the future. If you ever need assistance, please don't hesitate to reach out.
I had a terrible experience of a…
I had a terrible experience of a mistake from hiya cost me a day's wages of £150. But I called hiya and spoke to a lady called kirsty Taylor who put me at ease and was very helpful with my frustration. She was able to rectify the problem and I have a new delivery date . Her service is a crto the company and staff like her should be looked after and rewarded
April 8, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the mistake that affected your wages. We understand how frustrating this must have been for you.
We are delighted to hear that Kirsty was able to assist you effectively and put you at ease. It's wonderful to know that she was able to rectify the problem and arrange a new delivery date for you. Kirsty's dedication to providing excellent service is indeed commendable, and we are proud to have her on our team.
Your feedback is invaluable to us, and we will ensure that Kirsty receives the recognition she deserves for her outstanding support. We are committed to continuously improving our services and ensuring that our customers have the best possible experience.
Thank you once again for your understanding and patience. If you have any further concerns or need assistance, please do not hesitate to contact us.
AVOID
Do not use this company because the moment you have health problems they are ignorant to the fact. Plus if you fall behind on one product they will lock all other products you have even if they are up to date.
April 8, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and any distress it may have caused. Your health and well-being are important to us, and we regret that you felt unsupported during a challenging time.
We understand your concerns regarding the management of your products. Our intention is to ensure that all customers receive fair and consistent service, but we recognize that there may be circumstances where additional support is needed. We are committed to reviewing our policies and procedures to better accommodate our customers' needs, especially in situations involving health issues.
We value your feedback and are dedicated to improving our services to better serve you and all our customers. I can see that you have recently spoke to us and advised of your health problems to which we have resolved the product locking issues you had with us, but if you need further assistance then please do reach out to us.
Great experience
Great experience. Helped me in my query today. Was quick and simple to get hold of someone,
March 31, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience! We're delighted to hear that you found our service quick and simple. Our team strives to make every interaction as smooth and efficient as possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 😊
Today I had a
Today I had a. All from a lovely guy called Lawrence. Can I just say what an absoylt delight that young man is to your company. He took time out to help with every single enquiry that needed seeing to and he really wad polite his manners was unreal and his tone of talking to your customers well alot of your employees could do with taking a leaf out that young man's book. Well done Lawrence u are a credit to that company young man x
March 22, 2025
Unprompted review
Reply from hiya!
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Lawrence. It's fantastic to know that he took the time to address all your enquiries with such politeness and exceptional manners. We truly appreciate your feedback and agree that Lawrence is indeed a credit to our company. We'll make sure to pass on your kind words to him. If you need any further assistance, please don't hesitate to reach out. We're always here to help! 😊
Excellent cpany
March 17, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! 🌟 We're delighted to hear that you had an excellent experience with our company. Your feedback means a lot to us and motivates us to continue providing top-notch service. If you ever need anything, please don't hesitate to reach out. Have a fantastic day! 😊
This company is lacking customer…
This company is lacking customer service and solution.firstly I have paid what feel like millions for a hobbit size TV that's controlled with a cursor who's as uncalibrated as the staffs personalities.i pay weekly and if my payment is declined maybe by error my phone goes into spam mode with "hiya" ringing 20x for £10 acting like they got a loan shark waiting on there Ferguson payment!! Complete shoddy company Susan boil would do better Harley price as her CEO.. don't use this company buy a TV on black Friday deal instead.. complete rip off for people on low income it's a completely falsely advertised "cheap rental" .....
March 11, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide excellent customer service and value, and it's clear we fell short in your case.
We apologize for any inconvenience caused by the TV and the communication methods used. Your comments about the product quality and our service are important to us, and we will use them to improve our offerings and customer interactions.
I have raised a complaint on your behalf so that we can address your concerns directly and work towards a resolution. We value your feedback and hope to have the opportunity to make things right.
Thank you for your patience and understanding.
Had a booking for tv to be taken back…
Had a booking for tv to be taken back but was cancled due to me having a washing machine aparebtly you can't sent one without the other even though they was hired separately and are paid separate
No communication about the failed collection just waited in ll day for nothing and was charged once again aswell as a 60 pound fee
March 10, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the failed collection and lack of communication. We understand how important it is to have clear and timely updates, and we're sorry we fell short in this instance.
We also apologize for any confusion regarding the separate hire and payment of your TV and washing machine. Your feedback is valuable, and we will use it to improve our processes and communication.
Please contact our customer service team at support@sayhiya.co.uk so we can address your concerns, arrange a new collection, and discuss any charges incurred. We appreciate your patience and understanding as we work to resolve this matter.
Thank you for bringing this to our attention.
Never Use This Company
Never use this company. On your payment due date you will get bombarded with txts emails and calls non stop from 5am. So even if you plan to pay that day they will deem it late payment and harrass you. They give you a weird dodgy tv probably worth a few hundred week and you will occur thousands of pounds paying it. Also gave me the wrong iPhone an older model which is not stated in the contract. False advertisement
March 7, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide excellent service and value, and it's clear we fell short in your case.
We apologize for the inconvenience caused by our communication methods and any confusion regarding the products you received. We would like to resolve these matters promptly. Please contact our customer service team at support@sayhiya.co.uk so we can address your concerns and ensure a better experience moving forward.
Thank you for your patience and understanding.
All contact I have had with hiya has…
All contact I have had with hiya has been 5* and the prices on all items are perfectly reasonable
February 27, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that your experience with Hiya has been consistently 5-star and that you find our prices reasonable. Your feedback is greatly appreciated and motivates us to continue providing excellent service and value. If you ever need anything, please don't hesitate to reach out. Have a fantastic day! 😊
My experience with hiya has always been…
My experience with hiya has always been very good. I recently had a upgrade on my tv no problems at all.
December 12, 2024
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that your experience with Hiya has been consistently positive. It's great to know that your recent TV upgrade went smoothly. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Enjoy your upgraded TV! 😊📺
No remote control for 2 weeks
Ordered and paid for new remote control
on the 7th Feb and was told 3 working days. Did not receive until the 20th after 2 phone calls a week apart where I was told warehouse hadn't sent yet even though first agent sent them 2 messages with no response. I asked to speak to.my account manager and was told "Alex" would be in touch but to to date no.response.
February 21, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience with us. We sincerely apologize for the delay and the inconvenience you faced with your remote control order. This is not the level of service we strive to provide, and we understand your frustration.
We appreciate your patience and will ensure that such issues are addressed promptly in the future. I will personally follow up with Alex to make sure you receive a response as soon as possible. If there's anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.
Reply from hiya!
Thank you for your kind words! 😊 We're delighted to hear that you're happy with our service. If you ever need any further assistance, please don't hesitate to get in touch. We're always here to help!
The customer service team are great but…
The customer service team are great but the company it's self is terrible. Been with them for 2 years and with in that 2 years I've had to have replacement Tvs because of faults with the Tvs. The TV are not new . When I asked about cancelling my account and returning the TV though the app I was sent a message back saying they could pick it up the day after my payment was due. So on that day I rang them to be told that because there was no confirmation from me about picking it up they will reschedule it for the week after. After the next date of my payment. Do not use This company.
February 18, 2025
Unprompted review
Reply from hiya!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration. We appreciate your kind words about our customer service team, and we regret that the overall experience with our company did not meet your expectations.
We take your concerns seriously and are committed to improving our products and services. We apologize for the inconvenience caused by the faulty TVs and the issues with the return process. Your feedback will be used to address these problems and ensure they do not happen in the future.
I have logged a complaint for you and we will respond directly to you once we have completed a full investigation.
If there is anything we can do to resolve this situation or if you have any further concerns, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to make things right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.