So email states they stopped trading and keep goods stop paying but online still active but phone say same as email will they tv still work or lock
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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Really good communicating and…
Really good communicating and understanding very helpful would be good if they added gaming console to rent would bring more people in and adding new items
January 10, 2025
Unprompted review
Reply from hiya!
Thank you for your positive review! We're glad to hear that you find our communication and understanding helpful. We appreciate your suggestion about adding gaming consoles for rent and new items. Your feedback is valuable to us, and we'll certainly consider it as we look to improve our offerings. If you have any other ideas or need assistance, please don't hesitate to reach out. We're always here to help!
That they make it clear that the…
That they make it clear that the product is to only rent and you can never own the items your paying for
December 3, 2024
Unprompted review
Reply from hiya!
Thank you for your feedback. We appreciate your honesty and understand your concerns about the rental terms. Our goal is to provide clear information so our customers can make informed decisions. Your input helps us improve, and we'll work on making our rental policies even clearer. If you have any other questions or need assistance, please don't hesitate to reach out. We're here to help!
Reply from hiya!
Thank you for your kind review! We're delighted to hear that you're very happy with our service. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!
Quick amazing customer service always…
Quick amazing customer service always willing to go above and beyond.
January 16, 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic review! We're thrilled to hear that you find our customer service quick and amazing. Going above and beyond for our customers is what we strive for, and it's wonderful to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!
Very good experience and good customer…
Very good experience and good customer service.
January 15, 2025
Unprompted review
Reply from hiya!
Thank you for your positive review! We're delighted to hear that you had a very good experience and found our customer service to be excellent. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!
Reply from hiya!
Thank you for your wonderful review! We're thrilled to hear that you found our customer service to be excellent. Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!
Extremely rude staff who try to bully…
Extremely rude staff who try to bully & gaslight you. Extremely unprofessional! Do NOT recommend!
January 14, 2025
Unprompted review
Reply from hiya!
We sincerely apologize for the experience you had with our staff. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we will address this matter internally to ensure it doesn’t happen again. If you’re open to it, we'd like the opportunity to discuss this further and make things right. Please reach out to us at team@sayhiya.co.uk.
Thank you for bringing this to our attention.
They charge you money and lock your t.v…
They charge you money and lock your t.v even though your account is all paid and won't refund the money just over a week with out t.v absolute joke customer service
December 23, 2024
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We apologize for any inconvenience you’ve experienced. We strive to provide the best service possible, and it’s clear we fell short in your case. Please allow us the opportunity to make things right. Could you send us your account details at team@sayhiya.co.uk so we can look into this issue and resolve it for you as quickly as possible?
Great company ,very helpful with…
Great company ,very helpful with everything you need help me
January 13, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! 😊 We're thrilled to hear that you found our team helpful in every way. Your satisfaction is our top priority, and it's wonderful to know that we could assist you effectively. If you ever need anything else, don't hesitate to reach out. We're here for you!
Great company if your looking to hire products.
Nice and easy to order, items arrive quickly. I've had to contact customer service on a few occasions and they've always been really friendly and helpful.
January 12, 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! We're thrilled to hear that you've found ordering with us to be a breeze and that your items arrive swiftly. It's wonderful to know that our customer service team has been friendly and helpful whenever you've needed assistance.
Your satisfaction is our top priority, and we look forward to serving you again soon!
THEY DO NOT LISTEN/DONT UNDERSTAND…
THEY DO NOT LISTEN/DONT UNDERSTAND ENGLISH/CANNOT READ ENGLISH.THEY ARE A CRAP/JOKE/USELESS/COWBOY COMPANY
January 10, 2025
Unprompted review
Reply from hiya!
I'm truly sorry to hear about your experience. We strive to provide excellent service, and it's clear we fell short in your case. Your feedback is invaluable, and we'll use it to improve our communication and service.
Our Customer Service team are trying to reach you to help you get your issue resolved ASAP so we can get you back on track. If you have any questions then please reach out to us.
Quick to resolve issue that I had…
Quick to resolve issue that I had recently with my washing machine. Easy to use app. Would recommend to family and friends
January 10, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your positive review! 🌟 We're delighted to hear that we could quickly resolve your washing machine issue and that you're finding our app easy to use.
Your recommendation to family and friends means a lot to us! If you ever need further assistance, don't hesitate to reach out.
Exerllent
Customer service is fantastic, really helpful. Really friendly and explain properly.
January 3, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you found our customer service fantastic and helpful. Our team strives to be friendly and ensure that everything is explained clearly. Your feedback means a lot to us, and we're here to assist you anytime you need😊
I live being a customer and love the…
I live being a customer and love the products thay I have with you
January 10, 2025
Unprompted review
Reply from hiya!
Thank you for your lovely review! 🌟 We're so happy to hear that you enjoy being a Hiya customer and love our products. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations. Thanks for your support and for being a valued part of the Hiya family! 😊
Hiya is a very reliable and easy to use…
Hiya is a very reliable and easy to use service, lovely staff and always very helpful! Never had any problems would definitely recommend great products.
January 9, 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic review! 🌟 We're delighted to hear that you find Hiya reliable and easy to use. Our team takes great pride in providing helpful and friendly service, so it's wonderful to know that you've had such positive experiences with us. Your recommendation means a lot to us, and we're thrilled that you enjoy our products. Thanks for being a valued customer!
I absolutely love Hiya
I absolutely love Hiya! I have never had any problems with my TV, customer service is absolutely spot on if ever needed and the app is simple and easy to use. Brilliant company!
January 9, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you're enjoying your Hiya TV experience and that our customer service team has been able to assist you whenever needed. It's great to know that you find our app simple and easy to use. Your kind words mean a lot to us and motivate us to keep delivering the best service possible. Thanks again for being a valued customer! 😊📺
When I phoned very helpful and quick…
When I phoned very helpful and quick delivery
December 17, 2024
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and that your delivery was quick. Your satisfaction is our top priority, and it's great to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again! 😊
I have 2 big tvs off these I would…
I have 2 big tvs off these I would recommend to anybody really people moaning lol then pay your tvs and they won't phone lol I've had extensions with no fuss at all always ok with it tvs are there apps but no problem get a firestick easy peasy grey company compared to others
January 6, 2025
Unprompted review
Reply from hiya!
Thank you so much for your feedback! We're delighted to hear that you're enjoying your TVs and that our service has met your expectations. It's great to know that you've found our process for extensions hassle-free and that you're satisfied with the overall experience. We appreciate your recommendation and your understanding. If you ever need any assistance or have any questions, feel free to reach out. We're always here to help! 😊
Absolutely brilliant customer services…
Absolutely brilliant customer services and always get my things in time
January 7, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our customer service and that your orders always arrive on time. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon! 😊
Very happy
Very happy, I have 2 tvs and a mobile with hiya, never had a problem with the TVs and the phone my son broke and hiya dealt with ot straight away and got a new phone sent out
January 3, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you are very happy with your Hiya TVs and mobile phone. It's great to know that our products have met your expectations and that our team was able to promptly assist you with the phone replacement for your son.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service and quality products. If you ever need any further assistance, please don't hesitate to reach out.
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