Very poor service I feel rip off being with company for three year over 55” tv I paid over 2,500 in 3 years I suppose by my own tv just under 400 which it’s better Poor service nasty to disability a... See more
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not great experience to be honest my tv…
Not great experience to be honest my tv has stopped working countless times needing to be swapped the soundbar does not work and hasn’t for over 6 months company are reluctant to sort any issues out I was blocked on Facebook plus messenger because I dared to ask for help regarding my tv I honestly can not wait until I’ve got enough money together to buy a tv so I can council hiya biggest mistake I ever made
January 21, 2025
Unprompted review
Reply from hiya!
Dear Kathleen,
I have reviewed your account and cannot see any recent or outstanding issues reported by yourself for the products you have with us.
In order for us to help you, please email support@sayhiya.co.uk and we will endeavor to get your products working again, or arrange replacements if applicable.
We are sorry for any inconvenience that these issues may have caused and would really like the opportunity to make things right.
Kindest regards,
Joanne
Fab company would highly recommend very…
Fab company would highly recommend very helpful
January 21, 2025
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're delighted to hear that you found our company helpful and that you would highly recommend us. Your satisfaction is our top priority, and we're always here to assist you. If you ever have any questions or need further support, please don't hesitate to reach out. 😊
Amazing company to be with
I can’t complain about this company at all. They are amazing company to be with reliable and trustworthy. If there is a problem they will sort it out straight away, I would recommend This company to all my friends and family
June 7, 2024
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you find our company reliable and trustworthy. It's great to know that we've been able to address any issues promptly and to your satisfaction. Your recommendation to friends and family means a lot to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help! 😊
Reply from hiya!
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help! 😊
They are really understand
They are really understand, great prices and very flexible I've managed to change my.payments from weekly to monthly which is easier for myself and the staff I've always found are 10/10 friendly understanding and so poilet
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your wonderful review! We're so pleased to hear that you found our team understanding and our prices great. Flexibility is important to us, and we're glad we could accommodate your payment schedule to better suit your needs. It's fantastic to know that our staff have consistently provided friendly and polite service. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help! 😊
Great
Great, easy to apply and any problems or questions get answered right away and the app makes things really easy.
January 17, 2025
Unprompted review
Reply from hiya!
Thank you so much for your positive feedback! We're thrilled to hear that you found our app easy to use and that our support team was able to assist you promptly. Your satisfaction is our top priority, and we're glad we could make things easier for you. If you have any more questions or need further assistance, please don't hesitate to reach out.
Would recommend 100%.
I’ve been with hiya! a couple of years now. I got a tablet for my 6 year old daughter. It has been broken before and they have replaced it with a refurbished one that’s just like new. I would recommend hiya! to friends and family 100%. Customer service is really efficient with solving/fixing problems.
January 17, 2025
Unprompted review
Reply from hiya!
Thank you for your wonderful review! We're delighted to hear that you've had a positive experience with hiya! over the past couple of years. It's great to know that your daughter's tablet was replaced promptly and met your expectations. We appreciate your recommendation to friends and family and are glad our customer service team could assist you efficiently. If you ever need further assistance, please don't hesitate to reach out. Thanks for being a valued customer! 😊
Great company and very nice and helpful…
Great company and very nice and helpful customer support
January 17, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our company and found our customer support team helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you ever need assistance in the future, please don't hesitate to reach out. Have a wonderful day! 😊
The customer care are kind and helpful…
The customer care are kind and helpful the brands are great and never had an issue with anything I have had .
January 17, 2025
Unprompted review
Reply from hiya!
Thank you for your kind review! We're delighted to hear that you've had such a positive experience with our customer care team and that you're happy with the brands we offer. It's wonderful to know that you've never had any issues with our products.
Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Brilliant all round
Brilliant all round. Really straight forward to apply i would highly recommend.I just hope for more products to be added in the future.
December 23, 2024
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're delighted to hear that you found the application process straightforward and that you'd recommend our products. Your feedback truly means a lot to us. 😊
We appreciate your suggestion for more products and want you to know that we're constantly working on expanding our range to better serve customers like you.
Thanks again for your support and trust in our brand. If you have any other suggestions or need further assistance, please don't hesitate to reach out.
Ok good company
Ok good company. Just shame you don't get to keep the tvs
January 19, 2024
Unprompted review
Reply from hiya!
Thank you for your feedback! We're glad to hear you think highly of our company. We understand your disappointment about not being able to keep the TVs. Our goal is to provide the best possible service and products, and we appreciate your input as it helps us improve. If you have any other suggestions or questions, please feel free to reach out. We're here to help!
I love the products
I love the products and how easy it is to get in contact if needed always available and happy to help of financially struggle one week , couldn't ask for a better company to be with and hopefully have more products in the future
January 16, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you love our products and find it easy to get in touch with us. Our team is always here to help, especially during times of financial difficulty. Your support means a lot to us, and we're excited to continue providing you with great service and new products in the future. If you ever need anything, don't hesitate to reach out. Thanks again for being a valued customer!
Hiya tv are brilliant but time to send…
Hiya tv are brilliant but time to send tv back over 18 month at 14.98 a week
January 16, 2025
Unprompted review
Reply from hiya!
Hi there! Thank you for your feedback. We're delighted to hear that you think the TV is brilliant! We understand that returning it after 18 months can be a bit of a hassle. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our services. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Reply from hiya!
Thank you for your wonderful review! We're so pleased to hear that you find us easy to talk to and deal with. Your satisfaction is our top priority, and it's great to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!
Hiya was great
Hiya was great, the TV is had with them was lovely and the service they provided was lovely too highly recommended.
Thank you again Hiya 💓
January 2, 2025
Unprompted review
Reply from hiya!
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed the TV and found our service to be excellent. Your recommendation means a lot to us. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Hiya!
Allways a pleasure to have used and am…
Allways a pleasure to have used and am still using them
Very friendly staff allways polite when calling
The app is so easy to work with
Would recommend to any one
January 1, 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic review! We're delighted to hear that you've had such a positive experience with us and continue to enjoy our services. Our team takes pride in being friendly and polite, and we're glad to know our app is easy to use. Your recommendation means a lot to us. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!
Absolutely amazing been with hiya…
Absolutely amazing been with hiya couple of years never had a problem customer services amazing highly recommended
January 16, 2025
Unprompted review
Reply from hiya!
Thank you so much for your amazing review! We're thrilled to hear that you've had such a positive experience with us over the years. Our customer service team works hard to ensure everything runs smoothly, and it's wonderful to know we're meeting your expectations. Your high recommendation means a lot to us. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to help!
Been a customer for a couple of years…
Been a customer for a couple of years now..
And I've had no problems and when you call they are so willing to help.
January 16, 2025
Unprompted review
Reply from hiya!
Thank you for your wonderful review! We're delighted to hear that you've had a problem-free experience with us over the years. Our team is always ready and willing to help, and it's great to know that you've found our service to be so supportive. If you ever need anything or have any questions, please don't hesitate to reach out. We're always here to assist you!
Really good communicating and…
Really good communicating and understanding very helpful would be good if they added gaming console to rent would bring more people in and adding new items
January 10, 2025
Unprompted review
Reply from hiya!
Thank you for your positive review! We're glad to hear that you find our communication and understanding helpful. We appreciate your suggestion about adding gaming consoles for rent and new items. Your feedback is valuable to us, and we'll certainly consider it as we look to improve our offerings. If you have any other ideas or need assistance, please don't hesitate to reach out. We're always here to help!
That they make it clear that the…
That they make it clear that the product is to only rent and you can never own the items your paying for
December 3, 2024
Unprompted review
Reply from hiya!
Thank you for your feedback. We appreciate your honesty and understand your concerns about the rental terms. Our goal is to provide clear information so our customers can make informed decisions. Your input helps us improve, and we'll work on making our rental policies even clearer. If you have any other questions or need assistance, please don't hesitate to reach out. We're here to help!
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