Very poor service I feel rip off being with company for three year over 55” tv I paid over 2,500 in 3 years I suppose by my own tv just under 400 which it’s better Poor service nasty to disability a... See more
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding company very helpful and…
Outstanding company very helpful and understanding 💚
January 29, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you find our company outstanding and that you've had a helpful and understanding experience with us. Your feedback means a lot to our team. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help! 💚
Since being with Hiya I have never had…
Since being with Hiya I have never had to call an engineer and when my bill is overdue they always sort it in a professional and kind manner
January 29, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind review! We're delighted to hear that you've had such a positive experience with Hiya. It's great to know that you haven't needed to call an engineer and that our team has been able to handle any billing issues in a professional and kind manner. Your satisfaction is our top priority, and we're always here to help if you need any further assistance.
Highly recommend ( had a call not long…
Highly recommend ( had a call not long ago about a prize draw ( to my surprise won a ps5 😵💫, absolutely over the moon , been with hiya for years . Always helpful , quick delivery etc )
January 7, 2025
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're thrilled to hear that you're over the moon about winning a PS5 in our prize draw. It's wonderful to know that you've been with Hiya for years and have consistently found our service helpful and our delivery quick. Your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Excellent service
January 28, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you found our service excellent. Your feedback means a lot to us, and we're always here to provide you with the best service possible. If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Excellent service
Always 5 stars for the customer service I received. I've been a customer for 5ish years and have not been let down yet!!
January 27, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you've consistently had positive experiences with our customer service over the past five years. Your loyalty and satisfaction mean the world to us, and we look forward to continuing to meet and exceed your expectations. If there's ever anything more we can do for you, please don't hesitate to let us know! 😊
Very good service easy transactions and…
Very good service easy transactions and good products :)
Been with a these guys a year now.
Tine to upgrade ? Give them a go
January 23, 2024
Unprompted review
Reply from hiya!
Thank you for your wonderful review! 😊 We're thrilled to hear that you've had a positive experience with our service, transactions, and products over the past year. Your recommendation means a lot to us! If you're considering an upgrade, we're here to help you find the perfect solution. Please don't hesitate to reach out if you have any questions or need assistance. We're always here for you! 🌟
Great products washer fantastic tv…
Great products washer fantastic tv brill just ashame it disconnected from the Internet alot then wouldn't work also waiting on new phone 😀 x
January 1, 2025
Unprompted review
Reply from hiya!
Thank you for your feedback! 😊 We're delighted to hear that you're enjoying our washer and TV. We apologize for the inconvenience you experienced with the TV's internet connection. Our team is here to help resolve any issues you may have. We're also excited for you to receive your new phone! If you need any assistance in the meantime, please don't hesitate to reach out. We're always here to support you! 🌟📱
Excellent service and understanding
Excellent service and understanding
January 23, 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! 😊 We're thrilled to hear that you found our service excellent and our team understanding. Your satisfaction is our top priority, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Reply from hiya!
Thank you for your positive feedback! 😊 We're delighted to hear that you had a great experience with our service. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
I have been renting my tv for a long…
I have been renting my tv for a long time now and have no issues when I've spoken to customer service I've had a quick response
February 2, 2024
Unprompted review
Reply from hiya!
Thank you for your kind review! 😊 We're delighted to hear that you've had a positive experience renting your TV and that our customer service team has been responsive and helpful. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Shocking, avoid
I had a tv and washing machine from Hiya! I no longer wanted/needed the “smart Tv” as I couldn’t use BBC iplayer, ITV X, Netflix, all 4, Disney + and informed them the tv was not fit for purpose. I asked them to collect this to which I was informed I would need to return the washing machine as I couldn’t have the appliance without having the TV, despite my sister having only a washing machine ????
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your TV and the confusion regarding our return policy. We understand how frustrating it must be not to access the services you need and the inconsistency in our policy.
Please know that your feedback is important to us, and we are committed to resolving this issue.
Thank you for your patience and understanding. If you have any further concerns, please don't hesitate to contact us. We're here to help. 🌟
Great company excellent staff very…
Great company excellent staff very helpful wonderful products live my TV at the mo.
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic review! 😊 We're thrilled to hear that you're enjoying your TV and that you find our staff helpful and our products wonderful. Your satisfaction is our top priority, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Really good company good customer…
Really good company good customer service l rent a tv and there is no problem with it
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your kind review! 😊 We're delighted to hear that you're happy with our company and customer service, and that your TV rental has been problem-free. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
U are really good rental places and…
U are really good rental places and u are expensive at customs service and if there problem u are very quiet to sort it out i would even one about your customs and u are very good places to rent from
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your kind review! 😊 We're glad to hear that you find us a good place to rent from and that our customer service has been responsive in resolving any issues. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Great service
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Good friendly service
Good friendly service, good price on rentals even with bad credit. Would recommend
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your positive feedback! We're delighted to hear that you found our service friendly and our rental prices fair, even with credit challenges. Your recommendation means a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help! 😊
Always fast response to questivery goodons and…
Always fast response to questions and very fast to sort out my problem when remote control stopped working.
January 21, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our support team. Providing quick and effective solutions is our top priority, and we're glad we could help you with your remote control issue. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! 😊
Good customer service
Good customer service , if you are struggling with payment they are good with helping with it .. the product was great and had no problems.
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our customer service and that our team was able to assist you with your payment concerns. It's wonderful to know that you are satisfied with the product as well. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! 😊
Have had products for over 2 years now
Have had products for over 2 years now, and have always done exactly as said they would, customer service has been great and very reliable
January 21, 2025
Unprompted review
Reply from hiya!
Thank you for your loyalty over the past two years! We're delighted to hear that our products have consistently met your expectations and that you've had a positive experience with our customer service. Reliability and great service are what we strive for, and it's wonderful to know we've been able to deliver that for you. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help! 😊
Amazing team really recommend to…
Amazing team really recommend to everyone
January 21, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Your recommendation means a lot to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help! 😊
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