Very poor service I feel rip off being with company for three year over 55” tv I paid over 2,500 in 3 years I suppose by my own tv just under 400 which it’s better Poor service nasty to disability a... See more
Company replied
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with Hiya for a long time…
I have been with Hiya for a long time and there customer service is brilliant and products are really reliable.
July 1, 2024
Unprompted review
Reply from hiya!
Thank you for your loyalty and kind words! We're delighted to hear that you've had a positive experience with our brilliant customer service and reliable products. Your satisfaction is very important to us, and we're always here to ensure you have the best experience possible.
Spot on service never had any issues
Spot on service never had any issues
February 5, 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic feedback! We're thrilled to hear that you've had a spot-on experience with our service and never encountered any issues. Your satisfaction is our top priority, and we're always here to ensure you have the best experience possible.
Don’t even deserve 1 star training…
Don’t even deserve 1 star training staff wrong as I got advised that I had paid off my washing machine went off my app to then be contacted a year later saying I need to pay full amount or collecting it.
They do not listen or investigate this I will be looking for legal action already in place
Let alone bullying a person who has cancer and heart conditions
February 4, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We sincerely apologize for the distress and inconvenience you've experienced. Your concerns are very important to us, and we take them seriously.
We regret any miscommunication regarding the rental agreement payments of the washing machine. Our team is committed to resolving this issue promptly. Please contact our customer service at support@sayhiya.co.uk so we can investigate and address your situation thoroughly.
We are deeply sorry to hear about your health conditions and assure you that we do not tolerate any form of bullying. We strive to treat all our customers with the utmost respect and care.
Thank you for bringing this to our attention. We are here to support you and resolve this matter.
Great service from professional people
Great service from professional people
February 1, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Providing professional and exceptional service is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future! 😊
Happy customer but give us an online acocunt
Easy to work with and speak with in the event of an issue. We have a TV with them for £10.99 per week, payment always comes out on a Monday via debit card, and service works as expected. The TV is of good quality and was installed when we first signed the agreement with one of their engineers.
I would have given 5 stars, however, this is not possible due to the limited access to any online account and an app that is very limited in its use, If these options were improved on it would be a 5-star company
January 30, 2025
Unprompted review
Reply from hiya!
Thank you for your feedback! We're glad you find our service easy to work with and are happy with the TV quality and installation.
We appreciate your comments about the online account and app. We're working on improvements and hope to meet your expectations soon.
Thank you for choosing us, and we look forward to providing you with a 5-star experience in the future! If you need any assistance, please reach out.
Avoid!
Avoid!! Customer service is appalling. You get treated badly and they do not value your business one bit. Don’t get involved in contracts at all. Worst company I have dealt with!!
January 30, 2025
Unprompted review
Reply from hiya!
We are truly sorry to hear about your experience and apologize for any inconvenience caused. Your feedback is important to us, and we take it seriously. We strive to provide excellent customer service and regret that we fell short in your case.
Please reach out to our customer service team directly so we can address your concerns and work towards a resolution. We value your business and hope to have the opportunity to improve your experience with us.
Thank you for bringing this to our attention.
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant experience with our customer service. Our team works hard to ensure every customer feels valued and supported, and it's wonderful to know we hit the mark for you. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! 😊
Excellent customer care and support…
Excellent customer care and support great service highly recommend simple and reliable service and delivery and installation from a great team, highly recommend the tvs simple and easy application and fast delivery and reliable service thanks
January 30, 2024
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our customer care and support. It's fantastic to know that you found our service, delivery, and installation to be simple and reliable. Your recommendation means a lot to us, and we're glad to hear that you're enjoying your new TV. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Reply from hiya!
Thank you for your fantastic review! We're thrilled to hear that you find our service trustworthy, loyal, effective, and affordable. Your feedback is incredibly valuable to us, and we're delighted to know that we have met your expectations. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Best Hiring Company Out There
I wanted a tv and it was so easy to set up, I got a phone call and done I had my tv within 3 business days, there service is very quick response times, also there weekly charges are so cheap and they listen to any inquiries you may have and will try to sort them out for you or try the very best, would highly recommend
March 30, 2024
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're delighted to hear that you found the TV setup process easy and that our service met your expectations. It's great to know that you received your TV within 3 business days and that our quick response times and affordable weekly charges made a positive impression. We always strive to listen to and address any inquiries our customers have, and we're thrilled that you would highly recommend us. If you need any further assistance, please don't hesitate to reach out. We're here to help!
Thank you for all the customer care I…
Thank you for all the customer care I get from your team I am very grateful for being one of your customer
January 29, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're truly grateful to have you as one of our valued customers. It's wonderful to hear that our team has been able to provide you with the care and support you deserve. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Great company never had any problems …
Great company never had any problems customer service are fantastic
January 29, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our company and that our customer service has been fantastic for you. Your satisfaction is our top priority, and it's great to know we've met your expectations. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
They are the worst tv rental company
One of the worst rental companies I’ve rented from don’t ever rent from these people, I won’t say too much because I’ve got a Complaint going.
January 29, 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand your frustration. Please know that we take all complaints seriously and are committed to resolving any issues you may have. If you need any further assistance or would like to discuss your concerns in more detail, please don't hesitate to reach out to our customer service team. We're here to help and will do our best to address your concerns promptly.
Great for the things you need when you…
Great for the things you need when you can't afford them out right excellent service but could give you a bit of leway on payment as some times money is late otherwise brilliant service
January 29, 2025
Unprompted review
Reply from hiya!
Thank you for your thoughtful review! We're glad to hear that you find our service excellent and that we've been able to help you get the things you need. We understand that sometimes payments can be challenging, and we appreciate your feedback on this. Your suggestion is valuable to us, and we'll certainly take it into consideration as we strive to improve our services. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help!
Brilliant customer service whenever…
Brilliant customer service whenever there is a problem with my tv within a week I have a replacement at my door! Just wish the tvs to be better quality and better software/layout
January 29, 2025
Unprompted review
Reply from hiya!
Thank you for your kind words and valuable feedback! We're delighted to hear that you've had a positive experience with our customer service and that we've been able to promptly address any issues with your TV. We appreciate your suggestions regarding the quality and software/layout of our TVs, and we'll certainly take them into consideration as we strive to improve our products. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Been amazing and very quick response…
Been amazing and very quick response thankyou kindly team😁
January 13, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you've had an amazing experience with our quick response times. Your appreciation means a lot to our team. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help! 😁
Very helpful reliable service and fast…
Very helpful reliable service and fast reply I've had problems with my bank so was unable to make, payments they have help me to work around things and come, up with a fast arangement
January 29, 2025
Unprompted review
Reply from hiya!
Thank you for your kind review! We're glad to hear that you found our service helpful and reliable, and that we were able to assist you quickly. We understand that issues with payments can be stressful, and we're happy we could work with you to find a fast arrangement. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
Brilliant customer service by phone…
Brilliant customer service by phone email and text message. Great products and fair prices
January 29, 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you've had a brilliant experience with our customer service across phone, email, and text message. It's also great to know that you find our products and prices to be excellent. Your satisfaction is our top priority, and we're always here to help if you need any further assistance.
Excellent customer service and…
Excellent customer service and products. Yes you pay a little more then the value of the product but it's worth it. If any problems they are always happy to help. Would give more stars but can only do 5
January 28, 2025
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're delighted to hear that you find our customer service and products excellent. We appreciate your understanding regarding the pricing and are glad to know you feel it's worth it. Your kind words about our team's willingness to help mean a lot to us. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Excellent shop
January 29, 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you think our shop is excellent. Your feedback means a lot to us, and we're always here to provide you with the best service possible. If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
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