SCALPERS Reviews 976

I purchased on August 1 and received my order on Thursday, August 7. On Sunday, August 10, I exercised my legal right to return items that did not fit. SCALPERS has made this impossible: no invoice, no return form (Widerrufsformular), no clear refund timeline, and no return address on the website.

This is a direct violation of EU Directive 2011/83/EU and the German Civil Code (BGB §§ 312g, 355–357), which require transparent return procedures and provision of a withdrawal form.

SCALPERS must immediately provide a proper return form and a return label (even if I must pay the postage). Under EU law, the seller is responsible for ensuring that the returned package arrives at its destination in order for the refund to be processed.

The clothing is of good quality, but the online service is non-compliant and unacceptable.

An item - with a cost of 51.32 Euro- was received with the security tag on. I have been sending multiple emails and what's up messages for days asking for advice without getting any response. Eventually I was asked to return the item in order to receive a refund or an exchange. When I expressed my concerns considering their delay in replying, and the bad reviews I had read from other customers that tried to return their items, they never got back to me.

I love the brand, I am buying in Spain in a store all the time something. But yes, I live in Germany and when I ordered online I was having trouble to return items. They are not answering emails. But as soon as I called to the hotline a very nice person solved my issue in 2 minutes. So my recommendation is just to call them. Here is the number of a hotline+34955440707 Good luck!

unfortunately you cant rate 0 stars. Trying to arrange a refund (shoes are too small) for two weeks. No response at all!!!! Not via e-mail, website or instagram.....DONT BUY SCALPERS ONLINE!

Nice clothes. But return process does not work at all. Despite registering the return and sending the email requesting the label as described, no answer from customer service, even after three reminders.

Will have to check with my credit card company now to get the money back.

So, don't order online if you are not sure if you want to keep all items!

T8P9035

Update: Thank you for the reply. But instead of sending a general apology, you could use the time and provide the return label, which I still have not received (also not in Spam folder).

Do NOT order from this store!

I love the clothes but the return procedure is almost non existing. Or if it is, it’s like a scam where you just give up after to many barriers and non-communication. If I click on ‘return’, the site goes to ‘error page not found 404’. When I emailed them, I did not recieve a response. A week later I found a way to confirm on the site that I want to return the items and that I would recieve an email with return-instructions. That mail stated I should email them AGAIN for a return label. Ridiculous, but okay I did that cause I want my money back… BUT STILL NO RETURN LABEL HAS BEEN SENT. I mailed them about this twice. No response. This is NOT DONE for such a company.

I did an online order, got confirmation ok. Heard nothing so I emailed them and heard nothing. I suddenly got an email showing the progress of the order and date it would be delivered. It took 12 days to arrive. That’s pretty poor service and organisation from a company the size of Scalpers. They need to up their game to retain their reputation. I’m glad I didn’t have to return the order, God knows how that would have gone.

The confirmation email didn’t come through when I placed my order, and although it took some days to get an answer, once they responded they were really kind and fast. Also the order came in a perfect manner and in a short time. The ladies that wrote to me were professional and nice. I will most certainly buy Scalpers again.

Quick replies and fast solution to close the case

I think I have been scammed. I placed an order and received directly a confirmation but the email address looks very strange. Sent an email to hello@scalperscompany .bebut got no response. So be careful and do not order anything here!

Order no. T3P4670
My experience with this company has been stressful from the minute I ordered. The item arrived far too late and so I was unable to wear it for the occasion I needed it for. I sent it back to Spain as instructed.. having cost me £14!!!! I’ve tracked it to find its location only to find out they’ve declined delivery and it’s now being returned back to me with no reason? Since then, which was weeks ago, I haven’t received it back nor has there has been an update in response to my return? I have tried to contact this company for help on numerous occasions but the responses don’t answer my questions, we’re just going round in circles to what sounds like some automated AI. I just want my money back!

I love Scalpers products, plus their customer service has been great to me.

Scalpers Customer service is premium but the transport agency was not according to standard. Its a shame that both parts are not aligned.

ORDER T3P4634

Scalpers UK, I ordered an item valued £99 on the 26th of February. As of today, the 9.03.25, I have tried to contact them unsuccessfully. I do not know where my order is and now it is 10 days since I first ordered.
ROSA, UK

Since Scalpers does not communicate whatsoever (I even had to remind them about my return request - T12P1887) I had to find out via the DHL tracking number that my return had been delivered on February 24th. No return delivery confirmation via Scalpers.

It's been almost ten days! When will I receive my refund?

Clothes are lovely though. I suggest customers to buy them via Zalando.

T12P1887

It was my first time buying with scalpers, and I'm hardly repeating that experience! Unfortunately, one item bought does not fit and the other did not arrive. Apparently, through the website information and order resume, it is possible to return the item. However, when starting the process for returning the item, the website does not find order number. I've tried to contact scalpers many times through WhatsApp and email, but did not get any reply from them. In the end, I spent over 200€, and arrived the cheaper item from the order (39,90€), one item that does not fit and that I'm not managing to return, and other item that never arrived. It seems untrustworthy

I purchased 3 products on the 27.11.2024 (T8P6943). Two of them arrived in our order, and the last one never arrived.
I started contacting Scalpers on the 10.12.2024 to check on the status of the missing product and I still have not gotten any answer. When I check on their tracking webpage it says the product has not arrived yet and is still on its way.

I also tried to return the 2 products that arrived and filled out the online request for the return. To this date, I have not received any return confirmation or any information of how to return the product.
I have contacted Scalpers over more than 10 times, all of them per E-Mail to “hola scalpers”
As I did not get any answer, on the 16.12.2024 I tried to contact them via Instagram but still no answer.

I would like to know where the missing product is and to return the purchase and get my money back.

T12P1930. Looks like a scam. Order and confirmation on the 15th of february. After that complete silence. Not able to log into an account. Link to custumer service in confirmation is a dead end. No confirmation mail after contacting via website. No answer to my requests so far.

And yes, I have received the item. Now I'm in the process of trying te return it. This experience is very similar as the one I had so far. It is not simple and fast. First you have to request a return, the you have to request a return label, then you have to print an "ecoticket" from your account which is much harder the it should have to be. I might get there in the end, but I'm far from a happy customer.

Update: there seems to be a problem with mail delivery - I didn't recieve any label/message; not a single reaction - that made me very afraid - also not in spam - once checked it was in the trash directly. Trying other channels the help/response was very quick - the clothes itself: awesome, quality, cut, design are outstanding with a fair pricing. Nevertheless, I will buy now via German stores/websites in the future

I haven't recieve any Feedback after return request which was confirmed by mail on the 30th January.
No reaction at all - is the shop bankrupt or is it fraud? I will have to contact the police and my lawyer now - PayPal will be informed as well. I love their clothes but this is horrible

Awful costumer service

To return items you need to send an email to the customer service (seems like we live in the 20th century). Then, if you're lucky someone will reply sending a return sticker (that you still need to print) but more often than not you'll need to send more than one email to get an answer.

Then, when the package is returned you are not informed of its arrival and have to wait a long time for the refund. You'll probably have to send multiple emails to customer service before receiving the refund.