Scatters Casino Reviews 151

DONT PLAY ON THIS SITE! They do everything to not resolving problems. I tried talking with the support. But the support just redirected me back and forth and even when I provided the information they asked for. The support is also very very rude. They keep stalling and make everything a hassle so you will end up losing patience. One support just cancelled the chat on me. I think they are outsourcing the support and the support can’t do a thing. They are just told to say “we will look at it with an other team” so Scatter Casino don’t take responsibility and pay for poor “support”. STAY AWAY FROM SCATTER!

I would advise eveneybody not to spend a dime at this casino. It is one big scam. They just operate to not pay out at any time. They do not respond to emails, they keep asking for documents. So you as a gambler cancel the withdraw and gamble the money again. And if you want the withdraw they say you used bonus money and take all you winning and give you 25 dollars so you keep gambling again. IT IS A SHAME. Never play on scatters.com.

I've been playing on this site for a while now and won something for the first time last week. My account verification was already a hassle and I had to upload files several times. After almost a week my account has finally been verified, but I have now been waiting a week for my first payout and this whole lengthy process makes me very insecure.

I will note my username in case someone here can help me..
username is ; Mitchell2022

I send an valid and correct claim to them first week of May and despite I pushed them every week during four month, they
simply ignore it and obviously decided to handle clients claim by not act or answer.
I have also asked them many times to send me my made transactions as well as copy of theirs previous T&C
due to they changed them after they received my claim, but also there just totally silence.
Even the worst blacklisted scam casino´s normally answer anyway, while Scatters casino just simply don´t care.

Background on my claim is that I having a problematic playing addiction as I went into after my divorce six years ago.
It all ended up so badly that I was hospitalized for my addiction under three month during 2018.
I started at that time to use the Swedish playing tool game break which locked myself for all gaming at all
casinos whom have license in Sweden, and by law can approach players in this market.
According to the Swedish law from January 2019, only casino whom have license in Sweden have legal right to act here and to approach Swedish player.
It is stated clearly that a casino without Swedish license are making an criminal action if they in any way do marketing or process Swedish players.
To offer bonuses or campaigns except the first welcome- bonus is also strictly forbidden, even for a casino with license.

1: Scatters VIP staff did without Swedish license during 2020/2021 active and deliberately processed me on weekly basis with running campaigns, bonuses
and cashbacks encourage me to play, despite they very well know it´s against the Swedish law. I have whole binder of material that proofs this.

2. CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.

3. Scatters T&C (contract) will be classified as unfair according to EU Directive 93/13 of 5 April 19, and a company’s T&C doesn’t go above country laws and EU directives.
* T&C (contracts) shall not obliging the consumer to fulfil all his obligations where the seller or supplier doesn’t.

4. It is also stated according to Chapter 19, second paragraph of the Swedish Gaming Act: "there is an obligation not to provide Payment Solutions to casino whom lack a Swedish license". I have thereby asked Scatters repeatedly for my made transactions, but they refuse to answer that as well.

5. It was on top of all this also quite obvious for Scatters that I had a heavy playing addiction.
One example was when I had an balance of euro 75.000 and wanted to make an withdrawal in August 31 -2020.
Then they suddenly asked for huge many additional document despite I was verified already.
But when I sent all that asked additional docs as they wanted, my withdrawals was still not processed 5 days later.
In the end I played it all back of course as they waited for, and after that they gave me a lot of big free bonus money and encourage me heavily to continue.
All this correspondence is saved of course. They on the other hand never asked for such extra documents during my huge deposits, as they must according to the T&C.

6. There where two other casinos involved in my claim process for same issue and both of them chose an settlement instead of a process.
They of course understood that they had broken the law, while Scatters decided to not even answer. Scatters have got proof on these settlements as well.

7. My damage is so much more than just money, but I choose to legally only demand reimbursement for my net loss euro 59.180 as I made with Scatters
during 2020/2021 when theirs loyal team against the Swedish law and EU directives, processed me more or less every day by phone and mail.
Jan Kristiansson

Scammed 25€ by advertising a risk free welcome offer in a country that is not even eligible for a refund. Also support worker ”Mile” is a funny guy don’t fire him :)

They scammed 600 euros from me, dont trust this site!!!

So i deposited 120euro whit 30% bonus and tryed to withdraw 600euros after like 3 hours of playing but it sats all my money is bonus money and i need to play like 5400 to withdraw

I got email from scatters that says

” Thank you for your message!

The wagering requirement of 35x applies to both, the deposited amount of €120 and the bonus part of €36””

So they tell me, that when i got bonus of 36 euros, that made my whole deposit of 120euro bonus money to that i need to wager, can send more pics from email. This is a big scam site only. There is no way my deposit money should become bonus money only for a 36euro bonus!

I had an 80 cent leftover on my account and i deposite 92euros, so i had 92 euro real money, 80 cent bonus money, playd for like 3 hours and had 600euros, tryed to withdraw but it claimed all was bonus money and total wagering 5460euros from a 36euro bonus, i feel so scammed. Playd many hours and eventually lost it all, and was not even close to get that 5460 euro spinned. And all from a 36euro bonus.

Update: I been emailing scatters for a while now and they tell me that when i made an deposit of 120euros and gained 30% bonus, i need to wager the 36euro bonus and the 120euro i deposited, that makes no sense to me that my 120euro is now turned to bonus money becos i took 30% bonus.
They basicly stole 600 euros from me. Dont trust this site.

So only cos of 36euro, it turned my 120euro deposit into bonus money whit a huge wagering amount that is inpossible to get.

Here is the email i got…
” Thank you for your message!

The wagering requirement of 35x applies to both, the deposited amount of €120 and the bonus part of €36.”

And i did a deposit of 120euro whit 30% bonus, but in my world i should only need to wager the 36euros bonus money 36euros before withdraw, not the 120 thats my money i deposited.

Total scam, first deposit guaranteed money back is wrong they lie everywhere they can, slots are paying absolutly nothing, no one wants to help no costumer service or at least vers usles also they wont let u verify urself so ure not able to cash out winnings if u ever win on this casino

DO NOT USE THIS SITE. SCAM ALERT!!!!
Will not let you withdraw and want ID that it is impossible to provide. Have reported this company to the Fraud Office of my police department who are to investigate them. Have asked them to provide all my financial transactions and they will not send these to me.

Excellent Casino with many games "lots I'd never seen before " but overall great slots. Agent Eva helped me out withdrawal 'wich took a lot of info ' documentation before I got my withdrawal. But all ended well, would have been 5star rating but for the documentation trouble. But great gaming platform.

The casino itself it's not bad, but they've been giving me some hard time when it came to withdraw my money, too bad.

First time trying this site, never should have made deposit.
They draw the money from the bank, but dont go on your account... just says "pending"... now they tell me, that is normal wait up to 48 hours, and if it does not go throug, they will send my money back, AFTER 5 banking days... so they had my money for over 10 days total... what a fudgeing joke!!! SCAM SITE!!

Deposited 1k Euro , now trying to withdraw 700 euro , after a week of ID verification messing around they tell me they do not deal with most UK banks ! So they will not pay out winnings to my Santander account they took the deposit from. Tried to get me to open a new bank account ! Looking like a total scam , stay away

Terrible let’s you deposit on visa then you can’t withdraw with it worst ever! Stay away

Worst customer service I’ve ever received.
I’ve been waiting almost 2 months now for a rewards issue and my verification. I’ve been in contact with their support roughly 8 times now and every time I’ve been told the case has been “pushed forward”. I have received 0 information so far on when my issue will be resolved.

I’ve been able to deposit but when I try to withdraw it’s not possible because of the verification issues.

Really bad experience scammed on internet

Finally after one week waiting my address and id are verified. I have a €1700 pending withdrawal; and thought they should pay it out after my documents where verified. But I was wrong; I cannot login to my account anymore. I contacted support by email, and they just told me that the management has decided to close my account until the verification is approved. And that my withdrawal will be approved after verification. Seriously, I made 10 deposits in this site , and I sit and wait now .. but for what ?? Because this they don’t tell. Super sick. Jelle77

Update: now we are 5 days later, and I got an email that all my documents are pending. ( but I got confirmation mails one week ago that they where approved), I still cannot login to my account, and my €1700 withdrawal is still pending.

If I read the review from Jenny then it’s also time for me ( and everyone else ) to file complains at askgamblers.com
Maybe then the withdrawal will be paid out. Keep you updated guys !! Jelle77

Scatters is a scam, always new things for verification and every document pushing with 48hrs. I made a withdrawal request on Saturday for 2500+1000 euro but the just keep stalling everything with nonsense and bull****. I have prepared a long email with screenshots of the chats with live support and I will send it to the shareholders so they know what they are investing in.

scatters.com DO NOT PLAY ! SCAMMERS!!! played a few hundred euros, finally played a few games of Hop and Pop, Fruitparty2, and then Tompstone with 1 euro spins entered the bonus and won 850 euros. 650 euros cashed out and they do not want to pay them out with the reason that I was not allowed to enter the bonus !!!! is this a gambling site? If I can't get into a bonus you shouldn't start a gambling site either. SO PEOPLE BEWARE!!!

worst site ever, if you're lucky, they'll pay you out after a month and 30+ documents for verification