Scatters Casino Reviews 151

They wil not give you any answers! I am waiting for my money for a while now and everything I contact them, they say I have to wait longer and longer.

After winning a few 100€ i decided to withdrawl my winnings. i contacted the support in hopes of answers to when my withdrawl would be processed, i am then met with the answer that i need to get my account verified and after that the withdrawl process should only take MINUTES. i went through the process and got verified just a few hours later, i then tried withdrawing againd and went to bed. when i woke up it was still not processed. i then once again contacted support and got the answer this time around that it would take up to 48 hours, which i declined as i had been told that it would take minutes after being verified. i then asked why there was only a bank transfer option for withdrawls to my supprise i got the answer "Please note that the casino has made the choice to only offer this option for swedish players" which is insanely prejudice as every other casino offers either skrill or trustly to their customers.

no matter reply here i will say this to anyone, DO NOT play on scatters. all of their support people say diffrent things and nothing makes sense.

Would never recommend anyone play in this site, full of scams.

First of all, my first winning i got there ( 2000 euros)

Couldnt withdraw because they would not accept my kyc documents, even tho everything was legit and each time they answer with different reasons and make it longer on purpose, so basically your money is locked, all you can do is play.
after month, seeing my balance is on 0 , they accept it instantly, without any questions askes, huh suspicious?

next is this bonus scam, basically you add 50 eur and get 10 euros, but you have to wager 100x10 eur, or you cant even withdraw your own money 50 Euros and its same about your winnings, so they are asking for you to lose it all, because there is like 1 in 100 you gonna wager from 50 euros to 1000 euros.

this is worst experience ever in gambling site, even those emails they send you after 3 working days.

@george!

I have contact the support (for the 100th times) and I have asked them to forward this case to you like you asked.

When I finally receive my money, I will change my reviews and will rate you 5 stars. For now I don’t have any reason to do that.

They schould call them self scammers instead of scatters. About 25 Deposits not even 1 nameable Hit. Its just disgusting.
Dont play here!

Hi George,

Thanks for your reply!

I have talked to your support but it is slow so now I have put you aside and moved on.

I do not think you take care of the customers, A response to an email should take 7-14 days! the support that answers from the Hd group by email is not so helpful, so therefore I will never play at gammix.ltd any more.

I give you the worst rating here on truspilot.com

I have won big at Scatters Casino, but they do their best to stall and keep me from getting my money. According to their own terms and conditions a withdrawal attempt should be approved or denied within two days, which is a joke. I have two pending withdrawals (5400 and 5700 Euros) that have been pending for nine days now. I have contacted their support a number of times through email and the live support and all I get are a lot of excuses. The latest is an email saying that now they have verified my account even though I got emails saying that my KYC documents were approved even before I made my withdrawals.

I have now upgraded my review to two stars since I got an email saying that my withdrawals were now approved, but since I didn't find any money in my account I wasn't totally releived. I use Trustly, which is an instant banking service, but after further inquiries I've decided to give them the benefit of a doubt and see if the money shows in my account after a couple of days. According to their email it could take 3-7 bank days depending on what service you use. Instant banking should be instant, but because of the large sum it could be stopped by a bank or something. There are a lot of rules when it comes money laundrying so who knows. I still have hope! I'll update you again.

**UPDATE**
Have now waited 6 full bank days, but no money in sight. According to Scatters Casino's live support, which I contacted yesterday a Trustly withdrawal takes a maximum of 5 bank days. According to Trustly banking is instant but in rare cases it can take up to 2 bank days. I hope that Scatters solves this quickly now so that I do not have to go on with an ADR procedure to solve it.

**UPDATE**
A few more days have passed and I received a message from Scatters that I should have received the money by now and was asked to send them a bank statement, which I did to prove that there is no money in sight. Frustrating!

**UPDATE**
After a complaint at AskGamblers my case was immediately solved by Scatters Casino. It's the largest casino winnings I've ever experienced but I still only give them three stars since the experience of not receiving my winnings for such a long time and that I had to make a public complaint to get it really made me lose all trust in them.

Uppdate!
Everything is solved now and When I finally got an answer I totally understod why it took so long.
So Scatters is still my favourite casino😊👍

I have played at Scatters for a long time and have always considered them to be the best casino I’ve tried. Friendly, helpful, clean layout and clear rules. But last week my account was picked for additional verification and it still isn’t finished even though I have sent them all details about my economy- even bank statements and loan approvals.
I have tried to contact the verification team several times but they don’t even answer me. This feels demeaning and humiliating, and it’s even worse since i finally had some luck and is in dire need of the money in my pending withdrawals. I just don’t know what to do.
Charlotta, SWEDEN

I made 25€ deposit played a while and ended up 35€ in balance. At this point I decided to withdraw the money. I waited over 48hrs since sending the withdraw. Then I contacted livechat several times. They always responded the same way "I check the case, I will move it to forward" etc. muck. They even claimed that the time calculator starts from different timezone... :D. Have never heard so poor excuse. I am never going to touch this casino again and recommend everyone to avoid these scammers.

DO NOT PLAY HERE!!!!
ITS A SCAM!!!
THEY WONT PAY YOU!!!!

cashed out 2000 euros on 25th of october. still haven't received anything. contacted support multiple times and they made a case for me. still haven't received an email back and it has been 2 weeks already. can someone please help me with this issue. i feel like i will never get my money at this point.

Worst Casino Ever!!!!
Worst Casino Ever!!!!

On October 25, €1185 cashed out , October 27 I received an email that the money has been transferred and that it will be in my bank account within 3-7 days, but to this day I have not received anything !! Contacted customer service several times to be told to wait and see. Last Friday the 7 days were over so had contact with customer service again and now they say we will investigate it, you will receive an email as soon as we know more, 4 days later still no email! Now when I ask customer service if the money has been transferred, they say that they can't say anything about it until the investigation is over, while each time they said it has been transferred and that I just have to wait! Don't fall for it people!!!!!

Waiting for over 3 weeks already for my withdrawal. Verification Service has been "reminded" 4 Times now by customer support and tell me they can't do more for me. Horrible service. In case someone wants to help me now actually - username is Gannoee.

Depositing takes 1 minute; withdrawing seemingly 1 year :)

___
Edit after George's reply:
finally update on verification process. Provided bank statement that was requested this morning and will await further steps. Adjusted my rating from 1/5 to 2/5 for now.

### UPDATE ###
After placing this message and setting my limits to a minimum on their website, the money was transfered the next day.
###################

I am still waiting for my 2.000 EURO to be payed out by scatters. I am already verified and waiting for 5 days now, but they keep telling me they are busy processing. When depositing money to them, it is all fixed within 1 minute, regardless the amount. Very, very bad customer experience!

I've been waiting for a month on my withdrawals of €2250 now and every time I ask for an update they tell me its forwarded to another department (which you can't contact) I still have hope, but it's starting to look like they are fraudes. If I do receive my money I will update this review.

very slow in data processing. It provides information only very difficult and with a rather unclear title
although on their site it is said that withdrawals are processed within two days, almost a week has passed and I still do not have a clear answer from them regarding my withdrawals
very disappointed, so after I receive the money I will close the account

Had a good experience first months playing here. But now I’ve been waiting a week for a withdrawal. Chat/support just give me same answer all the time. No help, no update just ” I am going to escalate this to the relevant department to see what the issue may be”

*updated review* verification went well relatively quick their support isn’t the best just one worded answers when you need to reach someone on the live chat. Bonuses are more fairer first you will make use of your cash balance then the bonus balance which is how it should be.

When it comes to Withdrawals they take extremely long to be actually processed and approved by a member of the team. They say ranging from 24-48hrs someone had said previously it took 10 days? The fear is that you will ever get what you have won at all. It doesn’t seem fair to me as a player and if you want loyal customers to return it’s something that seriously needs to be improved on their side.

In recent months, the casino has gotten a lot worse!

It takes forever to get an answer to an email and the support is not helpful at all.

The chat is only open for a few hours a day.

Verification takes a long time with many documents that are to be sent here and there.

Withdrawals take a long time.

As long as you are to their advantage, you are their best friend.

Recommends not playing on Gammix limited. Sooner or later you will have problems with documents.

I highly recommend this casino! Nice customer support, many various of games and daily giveaways. Beginner friendly 5/5 recommend

Really good casino. I have been a member for a few months and I was a bit sceptical about this site at 1st becuase of the reviews, so normally I have a issue with sites when it comes to withdrawaling even a little amount but this site no problems within 6hours it was in my bank and that was though the night.

Also they have a tone of games you can play and very easy to use the site.
I like the fact that when you do join they give you a warning when you deposit to say you need to validate your account which I did as soon as I joined which in my eyes people who play online casinos should know that this has to be done via the sites it has to be done on all sites which its a legal requirement.

If anyone is having a issue with withdrawing send a email to them they do email back. Most of the time it is because they player hasn't verified there account. Once verified you will not have a issue unless they ask for proof of earnings then you just send more documents in.

Down fall is that when I joined I used to get offers but now I don't get any.

I will still use the site as the game selection is really good