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Scenic Reviews 

710
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Travelers constantly praise the incredible crew members, describing them as exceptionally friendly, welcoming, and professional throughout the entire journey. Guests also truly love the delicious food, comfortable ships, and fantastic choice of interesting daily tours available in every single port. Though some reviewers were not happy with environmental issues like low water levels on rivers, which forced unexpected coach transfers and modified itineraries. A few people also felt that certain room details and dining elements did not fully match luxury expectations, yet customers still enjoyed memorable holidays overall.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional and friendly crew members across... See more

Staff

Reviewers mention positive feedback about staff, highlighting that crew members are consistently friendly,... See more

Quality

People report positive experiences with quality, highlighting that the food, drinks, and overall service are... See more

Holidays

Consumers find holidays to be a wonderful and relaxing experience overall. Reviewers frequently highlight... See more

User experience

Customers had positive experiences with user_experience, highlighting exceptional service and fully engaging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've done many river cruises and tried several cruise lines, but none have beaten Scenic in any aspect. Truly all inclusive, with excursions that go above and beyond what you may expect. Add... See more

Rated 5 out of 5 stars

Exceptional service throughout, many very interesting daily tours so we were kept very busy and fully engaged with all that was available. All trips were explained in detail the previous evening so... See more

Rated 5 out of 5 stars

Just returned from an 11 day trip on the Douro River in Portugal on Scenic Azure . This is a lovely river to cruise on , spectacular scenery, wonderful vineyards, interesting places to visi... See more

Rated 5 out of 5 stars

Lovely holiday. Great food and service. Interesting tours. Staff helpful and cheerful. Also journey made easier being offered business class flight as we both have some mobility problems where long t... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

710 reviews

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4.6

All reviews

(710)

286 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful Treasures of the Mekong experience

Scenic organisation and attention to detail could not be faulted. Wonderful Crew on board Scenic Spirit, very happy and friendly and Cruise directors / guides had considerable knowledge, and the tours we chose were excellent, varied and well planned. We liked that Scenic work with organisations to help young people learn skills. We experienced their hospitality and catering on some of our tours and the standard of the students was first class which also provided another insight into local life. Outstanding trip.

October 9, 2025
Rated 5 out of 5 stars

Well done Scenic

This is the second time we have sailed with Scenic. This time we sailed up the Danube from Budapest to Nuremberg (arr. there 2nd Oct) Yet another memorable trip with fantastic attention to detail. Excellent hosting, service, food and entertainment. Butler service was exemplary and the social atmosphere amongst passengers and crew was first class. Thank you Scenic and Alexander - our host.

September 24, 2025
Unprompted review
Rated 4 out of 5 stars

Balkans Explorer

The 3 cities we visited on this trip were excellent - Budapest, Belgrade and Bucharest. The bits inbetween werent always good. We have travelled with Sceneic several times and still enjoy what they offer. That said it is noticeable that standards have slipped.

October 11, 2025
Rated 5 out of 5 stars

Treated Like Royalty

Everything was amazing and well organised on our Vietnam and Cambodia tour to include Halong Bay and Mekong River Cruises. Lots of great experiences. Top marks to our tour director Huy who gave full attention to every detail.
All staff we interacted with in hotels and on the cruises could not do enough for us.

September 17, 2025
Rated 5 out of 5 stars

We have been travelling with Scenic for…

We have been travelling with Scenic for 15 years, mainly on their European River Cruises, and Scenic Eclipse also in Europe.
We love the friendliness, politeness and helpfulness of all their staff from the Captains to managers, cleaners, waiting staff and office staff.
Nothing is too much trouble and although they may initially seem quite expensive everything is definitely included and they work out better value than other lines that have many add ons.
The excursions are varied and suit different abilities and interests. We have travelled the same routes and have never run out of excursion options, there are 3-4 every day or you can do your own thing or just simply wander ashore - there are also e-bikes available.
We are still booking their cruises and hope to travel with them for many years to come.

October 16, 2025
Rated 4 out of 5 stars

A little disappointed.

We have been on many Scenic River Cruises which have always been good. However, this year’s river cruise did not come up to usual standard of previous ones.

September 22, 2025
Rated 5 out of 5 stars

Scenic staff go out of their way

Scenic staff go out of their way to ensure you have the best holiday possible like providing a bottle of champagne and a cake for my birthday. And when a cycle race hampered the trip to the airport on our last day, Scenic sailed us downstream so we could use a different route.

October 5, 2025
Rated 3 out of 5 stars

It was our 10th cruise with Scenic so…

It was our 10th cruise with Scenic so an informed review. I am lactose free, intolerant of red meat and caviar; it has been no problem on previous cruises but on this cruise it was very disappointing. Our Royal suite bathroom had seen better days - shower leaked profusely as door did not close properly and seal needed renewing, greyish rather than white towels, awful overpowering bleach smell after daily service, tops of products grubby.
Twice our early evening canapés were lacking as the person delivering them just smiled and said ‘no lactose free ones’ so two for the other passenger!
Good points are: immaculate, white bedding, on the whole amazing staff, nice trips and clean social and dining areas.
This is a 5 star cruise line but it really fell short this time.

September 4, 2025
Rated 5 out of 5 stars

Ultimate luxury

Ultimate luxury and very friendly and diligent staff. Comfortable cabins and a pleasant environment on board.

September 6, 2025

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