Scenic Reviews 

709
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Travelers constantly praise the incredible crew members, describing them as exceptionally friendly, welcoming, and professional throughout the entire journey. Guests also truly love the delicious food, comfortable ships, and fantastic choice of interesting daily tours available in every single port. Though some reviewers were not happy with environmental issues like low water levels on rivers, which forced unexpected coach transfers and modified itineraries. A few people also felt that certain room details and dining elements did not fully match luxury expectations, yet customers still enjoyed memorable holidays overall.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional and friendly crew members across... See more

Staff

Reviewers mention positive feedback about staff, highlighting that crew members are consistently friendly,... See more

Quality

People report positive experiences with quality, highlighting that the food, drinks, and overall service are... See more

Holidays

Consumers find holidays to be a wonderful and relaxing experience overall. Reviewers frequently highlight... See more

User experience

Customers had positive experiences with user_experience, highlighting exceptional service and fully engaging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've done many river cruises and tried several cruise lines, but none have beaten Scenic in any aspect. Truly all inclusive, with excursions that go above and beyond what you may expect. Add... See more

Rated 5 out of 5 stars

Exceptional service throughout, many very interesting daily tours so we were kept very busy and fully engaged with all that was available. All trips were explained in detail the previous evening so... See more

Rated 5 out of 5 stars

Just returned from an 11 day trip on the Douro River in Portugal on Scenic Azure . This is a lovely river to cruise on , spectacular scenery, wonderful vineyards, interesting places to visi... See more

Rated 5 out of 5 stars

Lovely holiday. Great food and service. Interesting tours. Staff helpful and cheerful. Also journey made easier being offered business class flight as we both have some mobility problems where long t... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

709 reviews

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4.6

All reviews

(709)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

One of my Top holidays ever.

The whole tour of the Mekong was so well put together and all to an exceptional standard. Hotels and the river boat the Scenic Spirit spectacular. Food was outstanding from start to finish. However the real stars of the whole trip was the STAFF. So so genuinely friendly and eager to please. We will be booking this trip again ........

December 13, 2025
Rated 5 out of 5 stars

wonderful experience on a beautiful ship

It was a wonderful experience on a beautiful ship. The crew were friendly and worked very hard to make everything perfect.
The food was wonderful especially in the Yacht Club ( the breakfast and lunch buffet) and at Lumiere, the French restaurant.
The cabin was spotless and comfortable although I’d have liked a bath tub as well as the shower,

December 22, 2025
Unprompted review
Rated 3 out of 5 stars

Good Cruise experience, but beware of other issues

The cruise itself was excellent, but the flights and booking process was terrible. We could not get tickets until less than a week before departure due to Scenic locking our travel Agent out of the site. Our flights were shown as KLM all the way, but one flight out was changed to Tarom without warning. Seats were not even together, and the flight was significantly delayed. Our baggage was also lost, and was finally recovered(badly damaged) 9 days into the cruise which significantly impaired my partners enjoyment - we then had to travel across a foreign country, losing a further day of our cruise, at our own expense to recover the case. Surprisingly, we have experienced continual buck passing between airlines, and have still not been recompensed by either for the taxi fares or the baggage replacement cost. Scenic were aware of all the issues from the outset, and were helpful on board, but although a full Report was submitted by the Cruise Manager to his Head Office, and a follow up was made by our Travel Agent, we have heard nothing further since.

October 5, 2025
Rated 5 out of 5 stars

Exceptional experience

Exceptional experience on the Scenic Spirit Mekong River cruise.
The cruise itself was outstanding. The onboard team, guides, service, accommodation, and overall experience were of the highest quality.

December 9, 2025
Rated 3 out of 5 stars

Flu like virus

Entertainment in evenings good. There appeared to be several illness cases on board, think may have been known to staff. We both contacted a virus which restricted last few days on board

November 12, 2025
Rated 5 out of 5 stars

If you’re thinking of doing this trip- just go and book it!!!

The whole trip was superbly well organised.
The ship was beautiful, the crew lovely, the food excellent, the land trips really informative and enjoyable, our cabin surprisingly spacious and very well designed to accommodate our ‘overpacking’! Impressive shower, very comfortable bed. My only disappointment with the cabin was the French balcony. It really spoiled our enjoyment of watching life on the river.
Opening the window made it worse as you then had to look through two panes of quite dirty windows. Shutting the glass door made the space very claustrophobic. The door runners were a constant trip hazard- why can’t you have proper verandas? However, we loved spending time by/in the pool and on the top deck.

December 4, 2025
Rated 5 out of 5 stars

Total luxury

Total luxury , fantastic crew throughout scenic amber ship . They all regularly went the extra mile to ensure all guests enjoyed a fabulous experience. In particular they made sure that I and my wife were able to manage my disability with their assistance to such an extent that it did not compromise our excellent experience on this cruise whatsoever. A big thank you to all the crew of scenic amber . Special thanks to Sanja of house keeping for looking after our cabin 209. Also to Harris , maitre D for ensuring my particular dietary requirements were catered for at every meal. This made a huge difference to my onboard dining experience and enjoyment of the superb food ,which was truly fine dining at its best.Also a big thank you to Jersey , whom regularly waited table for us and assisted Harris with my particular requirements without fail ,on every occasion with his warm and friendly personality. Last but definitely not least , a huge thank you to our cruise director, Renata , she always went the extra mile to ensure every aspect of myself and my wife's cruise experience would be outstanding and Renata succeeded in this with flying colours on every occasion . Renata is a truly exceptional , capable and genuinely warm and friendly person. Thank you so much , I and my wife look forward to travelling with you again as we enjoyed our experience with Scenic amber so much , we will not cruise with any other line other than Scenic in the future.

November 16, 2025
Rated 5 out of 5 stars

Where Scenic has the edge

The key difference between Scenic & other River Cruise companies we have been with is the staff - they cannot do enough for you & are so friendly.
Another difference is the quality of the local guides. On the whole the guides are really engaging, well educated and very knowledgeable about their subject.
Another difference is that Scenic is fully inclusive with no extras once you are on board.

November 3, 2025
Rated 5 out of 5 stars

An excellent well planned and delivered travel experience

Excursions well organised and planned,small groups and excellent local guides.Ship excellent and staff very professional but friendly and personal
Food of a very high standard and varied on the ship.Tour directors very knowledgeable and professional would highly recommend a Scenic trip to my friends and have booked a further trip already

October 30, 2025
Rated 5 out of 5 stars

Excellent Danube cruise

Excellent quality food. Lovely staff attending to all needs. Great tours as organised by the cruise director and a very pleasing atmosphere onboard. Thoroughly enjoyable.

November 16, 2025
Rated 5 out of 5 stars

Over 20 Scenic Cruise.

My wife & I have travelled many times with Scenic because once we have paid the up-front cost everything is included. All excursions, taxi to airport, all drinks etc. As ordinary English work class people we enjoy the company of the mixture of fellow travellers. ( Australian, Canadian, American etc).

November 11, 2025
Rated 4 out of 5 stars

Overall luxury is not in doubt

Overall luxury is not in doubt. Food, staff, cabin all excellent. However the reader will be surprised to learn that it is not an experience we would wish to repeat anytime soon. We travelled as a couple whilst many met up in groups and consequently it was quite noisy at times. There being only one lounge meant you couldn’t get away for some peace and quiet. Had it been summer we could have sat out but not so in September.

September 10, 2025

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