Scentssoapsandcandles 

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Rated 1 out of 5 stars

Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service, I have been buying for over a year now but the last 6 months their quality and customer service has been declining. David from customer services is specially rude when an... See more

Company replied

Rated 5 out of 5 stars

Simply Perfect. Placed an order as a new customer yesterday morning and my items arrived at 9:30 am today. Everything was well packed and arrived in perfect condition. Will definitely be ordering f... See more

Rated 5 out of 5 stars

I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is... See more

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Rated 1 out of 5 stars

THIS HAS BEEN THE WORST TRANSACTION EVER. ALSO THIS COMPANY IS STORAGE BOX LTD

I bought two disgusting fragrance oils from these people. The hideousness of the product pales unto their customer service. I emailed them asking for the return process to begin and they IGNORED ME.
I have all the proof here as i needed to start a claim with PayPal to get my money. After 2 weeks and endless info to paypal and many calls they temporarily ruled in the favour of these awful cretins. UNTILL this morning i blasted PayPal and they issued me with a full refund. Also the fragrances were 1 tobacco 1 leather. The leather scent smelled like 1980s original fairly liquid and the other gave the 5 of us such a headache. So it wasn’t a subjective opinion but an objective one.

April 15, 2022
Unprompted review
Rated 1 out of 5 stars

Leaked product. No refund or email contact.

If I could give no stars I would.
Poor customer service.
Received items from order 81856.
Images sent on 14/11/21 of leaked items, they emailed back and I weighed the bottles. They said the pictures didn’t match the weight of the bottles but they haven’t factored that the items were still leaking. Emailed on 31/1/22 no response.
Please be cautious when buying from this company.
They replied to my feedback saying in the pictures the bottles were full however it’s clear that they was significant leakage and the bottles were still leaking even after the pictures were taken.

February 21, 2022
Unprompted review
Scentssoapsandcandles logo

Reply from Scentssoapsandcandles

Hi Fatema, the pictures you sent of the bottles were full. You could see that they hadn't leaked at all so it would be very strange for them to suddenly start leaking. I can see from your past reviews that you have also claimed items were leaking to get free products.

Rated 1 out of 5 stars

Poor customer service

Poor customer service.
Received items from order 81856.
Images sent on 14/11/21 of leaked items, they emailed back and I weighed the bottles. They said the pictures didn’t match the weight of the bottles but they haven’t factored that the items were still leaking. Emailed on 31/1/22 no response.
Please be cautious when buying from this company.

February 12, 2022
Unprompted review
Scentssoapsandcandles logo

Reply from Scentssoapsandcandles

Hi Fatema, you told us that your fragrance oils had leaked and were empty, and then sent us photos showing the bottles were full.

Rated 5 out of 5 stars

Great Supplier

Shopped from here twice now. Fast shipping and a great selection of products with reasonable prices. Great customer service - placed an order and needed to make a change afterwards and they were very helpful. Would purchase from here again!

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

I am very impressed with this company

I am very impressed with this company. I order some DIY kits which we were great and very helpful. Now I’m getting on with starting a candle small business. I have since then bought containers, wicks, stickers and scents from them. All came super quick (ordered between Xmas and NY) and I’m very happy with them all. Keen to used SSC as my main supplier!

January 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great fragrance oils, corrected issue when they were aware.

Ordered several fragrance oils, one leaked during transit and was unusable. Once the company were made aware they offered a replacement or refund straight away. If you do not hear back from them, call to check they got the email.

November 12, 2021
Unprompted review
Scentssoapsandcandles logo

Reply from Scentssoapsandcandles

Hi Helen, I am so sorry about this. We did not receive any email from you that I can find. I have just sent you one now to get this sorted for you.
Kind regards

SSC

Rated 1 out of 5 stars

Ordered 2 scents mulled wine and winter…

Ordered 2 scents mulled wine and winter glow both smell awful winter glow smells like cat wee. Asked to return them advised not able to do so absolutely disgusting scents and disgusting attitude towards customers. Don't bother buying here.

I have not used these scents at all I opened the bottle to smell them and they are vile so the company is lying saying I hae used them they are too awful too use.

October 26, 2021
Unprompted review
Scentssoapsandcandles logo

Reply from Scentssoapsandcandles

As advised by email, we unfortunately can't accept returns on products that you have used to swap for other scents.

Rated 5 out of 5 stars

The only supplier you need.

The only supplier you need. They are absolutely amazing, great customer service, great products, great delivery, great pricing. Cannot fault one bit. Will never stop using them.

October 22, 2021
Unprompted review
Scentssoapsandcandles logo

Reply from Scentssoapsandcandles

Hi Liam,

Thank you for your review. We love that you are so happy with our products and service!

Rated 5 out of 5 stars

Very happy!

I bought a scent, dye, mica, and some wicks to refill a candle I was given as a gift.
The dye and mica were amazing, the colour was so rich and the mica really gave it that Galaxy look I was going for.

I ended up not using the wicks because I'm a big dumb and didn't read the page properly so they were way too short but I'll be using them in the future.

And the scent is amazing, really happy with how it smells and it went into the candle well.

Overall I had a great experience, everything came in good time, the quality of everything is great and my candle came out amazing!

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect item

Perfect item. Super fast and clear communication from the store in relation to delivery. Will be a return customer!!

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic prices and brilliant quality.

Bought lavender essential oil, was brilliant quality at a fantastic price, delivery was fast and item was packaged really well, couldn't find it cheaper anywhere else. I will be buying all my essential oils from here in future.

September 12, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy.
I ordered a few things from ss&c. They arrived quickly, excellently packaged and were very good quality.
Definitely recommend.

September 5, 2021
Unprompted review

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