Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... See more
Company replied
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Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... See more
Company replied
Terrible customer service, I have been buying for over a year now but the last 6 months their quality and customer service has been declining. David from customer services is specially rude when an... See more
Company replied
Simply Perfect. Placed an order as a new customer yesterday morning and my items arrived at 9:30 am today. Everything was well packed and arrived in perfect condition. Will definitely be ordering f... See more
I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is... See more
I bought two disgusting fragrance oils from these people. The hideousness of the product pales unto their customer service. I emailed them asking for the return process to begin and they IGNORED ME.
I have all the proof here as i needed to start a claim with PayPal to get my money. After 2 weeks and endless info to paypal and many calls they temporarily ruled in the favour of these awful cretins. UNTILL this morning i blasted PayPal and they issued me with a full refund. Also the fragrances were 1 tobacco 1 leather. The leather scent smelled like 1980s original fairly liquid and the other gave the 5 of us such a headache. So it wasn’t a subjective opinion but an objective one.
Fabulous fragrance oils & fast delivery would highly recommend.
I like to switch between companies for different scents and products, I have received two orders soo far. I really like the quality of the oils and recently purchased some diffuser products which were very nice also. Thank you!
If I could give no stars I would.
Poor customer service.
Received items from order 81856.
Images sent on 14/11/21 of leaked items, they emailed back and I weighed the bottles. They said the pictures didn’t match the weight of the bottles but they haven’t factored that the items were still leaking. Emailed on 31/1/22 no response.
Please be cautious when buying from this company.
They replied to my feedback saying in the pictures the bottles were full however it’s clear that they was significant leakage and the bottles were still leaking even after the pictures were taken.

Reply from Scentssoapsandcandles
Poor customer service.
Received items from order 81856.
Images sent on 14/11/21 of leaked items, they emailed back and I weighed the bottles. They said the pictures didn’t match the weight of the bottles but they haven’t factored that the items were still leaking. Emailed on 31/1/22 no response.
Please be cautious when buying from this company.

Reply from Scentssoapsandcandles
Shopped from here twice now. Fast shipping and a great selection of products with reasonable prices. Great customer service - placed an order and needed to make a change afterwards and they were very helpful. Would purchase from here again!
I am very impressed with this company. I order some DIY kits which we were great and very helpful. Now I’m getting on with starting a candle small business. I have since then bought containers, wicks, stickers and scents from them. All came super quick (ordered between Xmas and NY) and I’m very happy with them all. Keen to used SSC as my main supplier!
I am so impressed with this company! I only ordered oils from the site for the first time yesterday and they arrived today! Will definitely be purchasing again :)
Ordered several fragrance oils, one leaked during transit and was unusable. Once the company were made aware they offered a replacement or refund straight away. If you do not hear back from them, call to check they got the email.

Reply from Scentssoapsandcandles
Ordered 2 scents mulled wine and winter glow both smell awful winter glow smells like cat wee. Asked to return them advised not able to do so absolutely disgusting scents and disgusting attitude towards customers. Don't bother buying here.
I have not used these scents at all I opened the bottle to smell them and they are vile so the company is lying saying I hae used them they are too awful too use.

Reply from Scentssoapsandcandles
The only supplier you need. They are absolutely amazing, great customer service, great products, great delivery, great pricing. Cannot fault one bit. Will never stop using them.

Reply from Scentssoapsandcandles
Very quick delivery - all items well packed - will definitely use again!!!
I bought a scent, dye, mica, and some wicks to refill a candle I was given as a gift.
The dye and mica were amazing, the colour was so rich and the mica really gave it that Galaxy look I was going for.
I ended up not using the wicks because I'm a big dumb and didn't read the page properly so they were way too short but I'll be using them in the future.
And the scent is amazing, really happy with how it smells and it went into the candle well.
Overall I had a great experience, everything came in good time, the quality of everything is great and my candle came out amazing!
Perfect item. Super fast and clear communication from the store in relation to delivery. Will be a return customer!!
Bought lavender essential oil, was brilliant quality at a fantastic price, delivery was fast and item was packaged really well, couldn't find it cheaper anywhere else. I will be buying all my essential oils from here in future.
Easy to use website. Everything I wanted was available. Quick delivery
Can't fault the delivery service and the products excellent. It is nice to order something and it be delivered within 2 days. I will order from them again.
Very happy.
I ordered a few things from ss&c. They arrived quickly, excellently packaged and were very good quality.
Definitely recommend.
Smelt nothing like what it was advertising!!!!
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