Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... See more
Company replied
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Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... See more
Company replied
Terrible customer service, I have been buying for over a year now but the last 6 months their quality and customer service has been declining. David from customer services is specially rude when an... See more
Company replied
Simply Perfect. Placed an order as a new customer yesterday morning and my items arrived at 9:30 am today. Everything was well packed and arrived in perfect condition. Will definitely be ordering f... See more
I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is... See more
Very good company they try to be very fast and they are fast! I ordered in the evening and after 2 days I got my order. I’m gonna order just from this company next time.the customer service as well very fast! I was have one question and in a minute I got my answer.
Super quick and efficient delivery. Loving the Kerasoy container wax for my candles.
Great easy website to use. Delivery was very good and packaged well
First time ordering, delivery was quick and efficient. Not used yet as no power today. Looking forward to using this product as totally new to soap making 😃😃
Amazing prices for bundles. They all smell amazing. Will definitely purchase again x
Excellent service and a good product, the only thing that lets it down is the presentation plastic bottles aren’t the most attractive. These we’re for myself which is fine but probably wouldn’t order them as a gift
Great experience, my wax was delivered really quickly and well packaged. I love that they are in 1 kg bags as it makes it so much easier to work with.
I will definitely be ordering more wax from this company.
Fast delivery and excellent products thank you.
The products are great, I would recommend. I was a little annoyed it said that it’s free delivery on spends over £50 I spent nearly £200 and it made me pay for DPD next day delivery which was another £8 on top. There was no option just to have the normal free delivery (which was one of the reasons I went to the website in the first place)

Reply from Scentssoapsandcandles
Great products and good prices too, delivery was quick. The sandal wood and vanilla, and the black cherry fragrance oils smell absolutely amazing.
Great product, excellent service and customer care. Product delivered and packages very good. I usually buy from another company and I decided to try scentedsoap. I have no regrets I will definitely use this company again.
Very easy to navigate the web site. Lots of fragrances and supplies to choose from at a great price. Delivery was quick. The overall experience was great.
My goods arrived promptly and look like they are excellent quality, very pleased with that. However I had to pay customs on the delivery which was not nice.
Never had any problems with this company, there websites simple to use, always deliver on time and there fragrances and wax (Ecosoya) always great quality. Just wish they'd have a few more sale's or clearance bins lol xx
Quick service, had exactly what i needed, another company didn't have, so my first time using Scents and soaps, will deffo be back, for a bigger shop
Delivery arrived super fast, and the fragrance oils that I bought were exactly what I expected. Very happy with my order and will be ordering again
They couldn’t even be bothered to reply to my email. Worst customer service ever. And, it isn’t obvious before ordering fragrance oils that they are excluded from returns. I’ll never order from them again and won’t recommend at all.
This is my second time ordering, products are always amazing.. fragrance oils, and the wax. Great variety of oils available.
Would definitely recommend them, and will be ordering from them again
Needed reeds for refill room scented. They're perfect.
I can not fault this company. So many beautiful products and such a wide variety too. Excellent customer service and excellent delivery times.
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