Scentssoapsandcandles 

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Rated 1 out of 5 stars

Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service, I have been buying for over a year now but the last 6 months their quality and customer service has been declining. David from customer services is specially rude when an... See more

Company replied

Rated 5 out of 5 stars

Simply Perfect. Placed an order as a new customer yesterday morning and my items arrived at 9:30 am today. Everything was well packed and arrived in perfect condition. Will definitely be ordering f... See more

Rated 5 out of 5 stars

I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is... See more

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Rated 5 out of 5 stars

Very good company they try to be very…

Very good company they try to be very fast and they are fast! I ordered in the evening and after 2 days I got my order. I’m gonna order just from this company next time.the customer service as well very fast! I was have one question and in a minute I got my answer.

August 30, 2021
Unprompted review
Rated 5 out of 5 stars

First time ordering

First time ordering, delivery was quick and efficient. Not used yet as no power today. Looking forward to using this product as totally new to soap making 😃😃

August 23, 2021
Unprompted review
Rated 4 out of 5 stars

Excellent service and a good product

Excellent service and a good product, the only thing that lets it down is the presentation plastic bottles aren’t the most attractive. These we’re for myself which is fine but probably wouldn’t order them as a gift

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

Ecosoya melt

Great experience, my wax was delivered really quickly and well packaged. I love that they are in 1 kg bags as it makes it so much easier to work with.
I will definitely be ordering more wax from this company.

August 9, 2021
Unprompted review
Rated 3 out of 5 stars

The products are great postage is a little sneaky!

The products are great, I would recommend. I was a little annoyed it said that it’s free delivery on spends over £50 I spent nearly £200 and it made me pay for DPD next day delivery which was another £8 on top. There was no option just to have the normal free delivery (which was one of the reasons I went to the website in the first place)

August 7, 2021
Unprompted review
Scentssoapsandcandles logo

Reply from Scentssoapsandcandles

Hi Adam,

Can you get in touch with us, and we will get this rectified for you.

Kind regards

SSC

Rated 5 out of 5 stars

Great product and service.

Great product, excellent service and customer care. Product delivered and packages very good. I usually buy from another company and I decided to try scentedsoap. I have no regrets I will definitely use this company again.

July 24, 2021
Unprompted review
Rated 5 out of 5 stars

Never had any problems with this…

Never had any problems with this company, there websites simple to use, always deliver on time and there fragrances and wax (Ecosoya) always great quality. Just wish they'd have a few more sale's or clearance bins lol xx

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service, had exactly what i needed, another company didn't have, so my first time using Scents and soaps, will deffo be back, for a bigger shop

July 19, 2021
Unprompted review
Rated 1 out of 5 stars

They couldn’t even be bothered to reply…

They couldn’t even be bothered to reply to my email. Worst customer service ever. And, it isn’t obvious before ordering fragrance oils that they are excluded from returns. I’ll never order from them again and won’t recommend at all.

July 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great website

This is my second time ordering, products are always amazing.. fragrance oils, and the wax. Great variety of oils available.
Would definitely recommend them, and will be ordering from them again

July 15, 2021
Unprompted review

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