Scentubeauty Reviews 

96
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely prompt delivery service and the careful packaging that ensures items arrive in pristine condition. Many consumers enthusiastically highlight the exceptional quality of the beauty items, noting that the gorgeous fragrances and gentle formulas suit sensitive skin perfectly. Buyers deeply appreciate the very competitive prices available across the entire catalog, often mentioning that shopping here offers great value for money. People also note the reliable customer service, explaining that helpful email communication and useful unexpected samples make every single transaction smooth and pleasant.

What people talk about most

Product

Customers had positive experiences with product, often highlighting high quality items offered at very... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting the exceptional speed and... See more

Price

Consumers express satisfaction regarding the price, frequently highlighting competitive rates and great value... See more

Service

Users describe positive interactions with service, highlighting fast delivery and great communication.... See more

Quality

Reviewers highlight high satisfaction with the product quality, praising gentle formulas that suit sensitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got the best hand cream I've ever used from scentubeauty- Ortigia Sicilia and the fragrance Zagara is lovely. I have sensitive skin but this handcream helps and leaves my hands really soft and hydrat... See more

Rated 5 out of 5 stars

Great experience. Ordered Ortigia Floria candle and hand wash. The hand wash in particular was a thing of beauty in itself. Lovely products, gorgeous fragrance. Had never used the company before,... See more

Rated 5 out of 5 stars

Phoned first, answered immediately with knowledge. Ordered at a great price, arrived quickly. This is so much better than some of the 'big guys' who I've had issues with before. I'll defintely use Sce... See more

Rated 5 out of 5 stars

The perfume was delivered on time as described and well packaged. Mom will be over the moon at Christmas as I noticed she is almost out of her last bottle but she doesn't know yet that I have got her... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

96 reviews

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No recent history of asking for reviews

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4.8

All reviews

(96)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Ortigia Fico d’India


Ortigia Fico d’India
Absolutely love this makes my home smell wonderful. Really good service from ScentuBeauty
Very quick delivery

March 28, 2025
Unprompted review
Scentubeauty logo

Reply from Scentubeauty

Thank you for your review. Fico is amazing, that fresh watery cactus note is divine!

Rated 5 out of 5 stars

Very Impressed


Prices really competitive.
My order was nicely packaged and posted very quickly. Everything was perfect inside.
They kindly added various testers, samples and products in with the order.
I will be buying again

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

A great service

From Wendy Jackson -
A lovely range of beauty products. Perfume arrived quickly, carefully packaged and tracked. An addition of a variety of samples (including one fragrance) was a really thoughtful touch. Well done Scentubeauty. A very happy customer.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

A good website

A good website. Good price. Love the free delivery...will definitely use this site again!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful concealer


This concealer is fabulous, it blends easily and doesn't cake. Really pleased with it. I like the ethics of Delilah so I'll definitely buy more from this brand and use scentbeauty as their prices are very competitive

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

0 stars

I am incredibly disappointed with this company. I ordered an item before Christmas, but it never arrived. Their email responses have been slow and unhelpful. It turns out the item was never even shipped. Now, a month later, Royal Mail 48 H service tracking still states: "More information will be available once we have received your item and scanned it into our network." Clearly, the item was never scanned, yet the company is placing the blame on the Hub for not scanning the parcel. It's truly unbelievable.

If the item were truly lost by Royal Mail, I would expect to be eligible for compensation. I requested a replacement, but they claimed they were out of stock. When I asked for a refund, they said it was "processed" on January 11th, and that it could take up to five working days. That deadline has now passed, and I've received neither a refund nor the item.

I cannot recommend this company at all, and their customer service is outrageously poor. The item never arrived and I’m still waiting for my money. I will not be shopping with them again.

January 20, 2025
Unprompted review
Scentubeauty logo

Reply from Scentubeauty

Dear Barbara,
thank you for reviewing our service, it helps us improve.

We are very sorry about this issue.

The item was posted by us on the 24th December. This is clearly shown on the Royal Mail tracking website under tracking history:

Tuesday 24 December 2024
12:13
Sender has despatched item

Unfortunately, it was not scanned into the next destination, a hub.

We spoke about replacing this item, this was difficult as it was over the Christmas period but you were aware that there would be a delay due to the timing of the redispatch as we were out of stock.

Unfortunately, there was a product recall on the Amika product that we were not made aware of prior to trying to secure stock. Please see the Government link below for confirmation of this product recall, there is also a statement on Amika's official website.

https://www.gov.uk/product-safety-alerts-reports-recalls/product-recall-amika-mirrorball-high-shine-plus-protect-antioxidant-shampoo-2501-0013

We then refunded you for this transaction. According to Paypal records this was completed on the 11th Jan.

Please can you check this refund with Paypal. Your review states that it has not been received but it should have been. Paypal have confirmed on our account that it has been made. Please can you confirm the refund is showing into your paypal account, it will not show into your bank account. If it is not in your paypal account I will need to contact our Paypal account manager.

I can understand why this has not been the best experience and do apologise for the issues.

Rated 5 out of 5 stars

Excellent Service

Very happy ordering with this company. Competitive prices, free standard UK delivery and item arrived well packaged. Nice touch to have a couple of free samples as well.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased! 😊

Never ordered from this site before but was very happy with the price of the fragrance and when I encountered a problem with the order, I was really impressed how promptly and efficiently it was dealt with and solved.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, perfume was a great price compared to other places and was also delivered quicker than expected.

The site has a good range of items at competitive prices, I was also grateful to receive samples with my first order which is something very few companies do now. Will definitely be ordering again.

November 12, 2024
Unprompted review

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