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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and appealing fragrances, often highlighting specific items like soaps, perfumes, and skincare. Many consumers appreciate the competitive pricing, finding the best deals compared to other retailers. The delivery service is frequently mentioned as fast and reliable, with items arriving well-packaged and often ahead of schedule. The overall service, including easy ordering and good communication, also receives high marks from satisfied customers. However, some people were dissatisfied with their orders, reporting that items were not received or arrived damaged. A few reviewers also mentioned concerns about product quality or consistency.

What people talk about most

Product

Users describe positive interactions with product, highlighting its quality, value, and suitability for... See more

Price

People report positive experiences with price, consistently finding products to be of great value. Many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Service

Clients share positive opinions on service, consistently praising its excellence and promptness. Many... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. Ordered Ortigia Floria candle and hand wash. The hand wash in particular was a thing of beauty in itself. Lovely products, gorgeous fragrance. Had never used the company before,... See more

Rated 5 out of 5 stars

Got the best hand cream I've ever used from scentubeauty- Ortigia Sicilia and the fragrance Zagara is lovely. I have sensitive skin but this handcream helps and leaves my hands really soft and hydrat... See more

Rated 5 out of 5 stars

I found their website easy to understand and use and quickly found the Ortigia products I was looking for. I was delighted that the item I wanted was in stock was an excellent price AND that there w... See more

Company replied

Rated 5 out of 5 stars

The perfume was delivered on time as described and well packaged. Mom will be over the moon at Christmas as I noticed she is almost out of her last bottle but she doesn't know yet that I have got her... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

80 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

What a beautiful shop in Newark town centre…

What a beautiful shop in Newark town centre. I could have spent the whole afternoon browsing and buying!! The owner was so helpful and knowledgeable, and if you are open to trying new fragrances, this is definitely the place to go. I encourage everyone visiting Newark, or living close by, to visit this beautiful shop. It is perfect for gift shopping, as there are some unusual brands, and there is nothing better than experiencing the scent first-hand before buying. I wish the owners every success in their new location. It really is a stunning shop.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

great sevice and lovely product

This is my second order for this soap ( Sicilia City soap Box Palermo) Ordered on Wednesday and delivered on Saturday. Such good service. Very well packed, Beautiful box not damaged, it sits on my shelf in bathroom, . Such lovely soap.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great products , brands and service

Got the best hand cream I've ever used from scentubeauty- Ortigia Sicilia and the fragrance Zagara is lovely. I have sensitive skin but this handcream helps and leaves my hands really soft and hydrated. - it's certainly worth the price . Also scentubeaity are a great online supplier . Recommend

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Guerlain pearls

These Guerlain pearls were a gift for a friend and I was very impressed with the whole experience. The look of the tin is beautiful combined with a soft powder puff and a gorgeous fragrance. Not used them myself but I do have the compact, which I love. Hence the idea of gifting.

Reviews are always understandably positive. Prompt service and delivery. Highly recommended. Thank you.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Was so happy with the offer I found…

I was so happy with the offer I found from scentu whilst looking for this special perfume. I cannot fault the service I received from emails to delivery and my purchase was well packaged too. Thank you secntu you have a new customer if I could give 10 stars I definitely would . Sue

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

I was very satisfied with the service I received. I had ordered handwash in the wrong size and fragrance so I phoned the company. I spoke to Sophie, who was very helpful and efficient. She attended to my problem and got it rectified very swiftly. Thank you for an excellent service.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ortigio soap dish & soap

Bought this beautiful gold Ortigio soap dish & soap as a present for my friend. I knew the georgous leopard design would look good in her bathroom with its jungle wallpaper. She was delighted.
It arrived quickly & well packaged. I would recommend this company.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

The Ortigia soap dishes arrived beautifully packed and the very next day. I’d ordered similar from Liberty which took 4 days. I’ll definitely be using this site again:the service was excellent.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Toleriane Ultra Dermallergo - perfect for sensitive skin

The whole Toleriane Ultra Dermallergo range is perfect for my sensitive skin and this serum is really lovely to use. These La Roche Posay products were were recommended by my dermatologist and I have had no problems with my skin during the 18 months I have been using them. Great customer service from Scentu - the absolute best price I could find for this product - and free p&p and some unexpected useful samples.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE AVOID THIS STORE!!!!

Please avoid this company. They sold me a fake perfume. I’ve been buying Givenchy Very Irresistible for more than 15 years from different shops, and this one smells nothing like the real thing. It has only a faint, unpleasant scent. Stay away!!

November 28, 2025
Unprompted review
Scentubeauty logo

Reply from Scentubeauty

We have contacted you to resolve this issue.
We do not sell fake items.
We are official stockists of all the items that we stock and they are sourced directly from the manufacturer.

Rated 5 out of 5 stars

Great service

The products arrived quickly and were carefully packed so that the items were in perfect condition on arrival. I purchased shower gel and a fragrance diffuser by Ortigia Sicilia. The packaging is beautiful and the Zagara fragrance is complex and luxurious. I shall definitely buy it again.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ortigia Ambra Nera perfume

Ordered a lovely perfume at a very competitive price. Perfume was well packaged and received promptly, along with great update information about the delivery progress. Would not hesitate to use Scentubeauty again

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience

The perfume was delivered on time as described and well packaged. Mom will be over the moon at Christmas as I noticed she is almost out of her last bottle but she doesn't know yet that I have got her a new one. I would definitely use Scentubeauty again without hesitation

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service and great products.

This was my second purchase from Scentubeauty and it was equally as good as the first. I would not hesitate to recommend. They offer a reliable service with great products at very competitive prices. The Ortigia soap is very high quality soap with a fabulous feel and smell. Great to have this in a 1 litre refill so I can conveniently top up my glass bottle.

September 21, 2025
Unprompted review

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