Scotch Whisky World Reviews 124

I have tried to contact you on a landline but no luck.I paid you £89.98 for the first release of the portknockie special. I am still waiting for my bottle. According to you it had a release date 2nd February. Could you please let me know when to expect it Thank you. K.Byrne.my customer reference is 2945/7920.

Terrible site, crashes and doesn’t load constantly.

Have ordered a few times now, never had any issues. So far so good despite some of the earlier reviews they received.
5* from me.
If I have to give a down side, answering messages is not their strong point, and a phone number on their website would be handy.

I bought tickets for one of the competitions on the sight in April. Competition didn't close until June, web page says "Wait for results". I have had no response to email or Facebook messages/comments asking for the results of the competition.

After 2 successful orders - an online tasting and a fine malt whisky - my latest experience has been a nightmare. Order placed on 3rd July. Still no sign of goods, no reply to emails and the one time I managed to speak to someone I was fobbed off. Something has obviously gone very wrong here.

Very Disappointed.
Order placed on 8th July.
It Says on my account Order completed.
It hasn't been delivered.
No notification of delivery.
No reply to emails.
No answering of the phone.
I'm worried

Excellent deal it’s whiskey what more can be said

Worst service I have experienced in years not answering phone multiple e mails no response one person eventually saying out of stock other saying it’s in warehouse, other web site might be a little bit more expensive but do yourselves a favour and try them AVOID scotch whisky world

I have now received my glasses from my order, i was not at home when delivered post man left a note to say were to pick up, funny that they did not do that before, o well alls well that ends well.s.w.world

Good price, which is a major factor but
- packaging was poor
- included glass, nothing special
- worst of all for me was, the carton had the lid missing. A small point for many but important for me!

Bottle arrived well packed and kept informed of delivery. 1st class service

Hi iam a very angry customer!! I ordered some whisky and glasses on tues 1 st of June and I still HAVE NOT received them and we’ve got the 8th today!!!! This is NO way to run a buisness.

A little bumpy to begin with as my bottle got put with the Fathers day delivarys and was a bit concerned as I had no idea why i hadnt recieved a delivary number.
I contacted them via Email and was responded to within the hour with an explanation and Apology and little something extra for the inconvenience. Very happy with the service.

This is a follow on from S.W.W drop us a line, and we will resolve well after 2emails 1 phone number and yet another email, hear we are still no glasses as stated on S.W.W advert, I do not know what more I can do other than not use this company any more

Inaccurate inventory/product list. Erroneous order dispatched email. No delivery. Order cancelled. Zero communication of order status despite attempting to make contact by email, phone, facebook, google maps. Only consolation star was for issuing refund without me asking (well I couldnt even if I wanted to!)

Excellent value for money, super fast delivery, exceptional product 5*

The worst
Do not use, I am still awaiting my refund, They have no customer care at all. I had to phone three times to ask where my whisky was ? They eventually told me they didn't have it in stock. They don't respond to emails, comms is terrible. Three weeks on and still awaiting refund, So be warned, I will never use this firm again !!!!
How unbelievable, you can reply to bad feedback so quickly. When i have not had one reply to numerous emails and phone calls to you. Such a shame it has had to come to this. If you do look in to the matter you will see i have given you plenty of chances to reply, before it came to me leaving bad feedback. Looking forward to your response.
For your reference - [Order #6986] (9 May 2021)

Problem with my second order this was soon resolved by customer service

Last bottle a bit strong at 45%proof but my fault,missed free glass off my last order but received a whisky world glass within a week.will definitely be ordering more soon

Only able to purchase Hall &Bramley elderflower gin online- this trusted supplier provides excellent customer service and superb delivery time- rec my order within 48 hrs. Exceptional prices. Kept informed at each step. Excellent service would def recommend