Scotch Whisky World Reviews 124

TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

I have made about 4 orders from them in about 6 weeks of the same thing-Spanish MG gin as they are the only stockist apart from Amazon.The first order took an age, the next two were much better.I am s... See more

Rated 1 out of 5 stars

Ordered a bottle over two weeks ago. Advertised that shipping takes up to 4 working days. No sign of my order despite having taken my money, and no response to my emails or messages. No order tracki... See more

Rated 1 out of 5 stars

Absolutely shocking customer service, if I could leave a zero out of five I would. Phone never answered, emails not replied to, website chat always shows error sending them a message, don't respond on... See more

Rated 5 out of 5 stars

Have been shopping here now for a few months, i have seen some old negative comments however i have now just had my 6th order each one has arrived well packaged. I have just bought 3 talisker skye's a... See more

Company details

  1. Liquor Store

Written by the company

The Scotch Whisky shop, auction and competitions.


Contact info

2.2

Poor

TrustScore 2 out of 5

124 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The best packed package I have ever…

The best packed package I have ever received. Order arrived on time with a tracking code from Royal Mail. Always have some great deals.

May 22, 2021
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Reply from Scotch Whisky World

Thanks Ian! We hope the drinks were as good! Thanks again for taking the time to write this review!

Rated 5 out of 5 stars

Good all round

Good choice. Easy ordering. Nice bonus getting two glasses. Fair prices. Something for everyone. I will buy again.

May 20, 2021
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Reply from Scotch Whisky World

Thank you David for taking the time to write this review. We really appreciate it. We hope you enjoyed the whisky in the glasses! Thanks again.

Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent delivery time!

May 16, 2021
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Reply from Scotch Whisky World

Many thanks Eddie. We appreciate you taking the time out to write this. Many thanks once again. We hope you enjoy the whisky!

Rated 5 out of 5 stars

Class seller

Excellent service, delivered as informed, packed very well.
I buy whisky to sell for charity in local pub, and the price I paid for the four bottles was outstanding and with free gifts as well, and obviously paying low prices generates more profit for the charity we are supporting this year.
Could not have been better

May 16, 2021
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Reply from Scotch Whisky World

Roy many thanks for taking the time to write this review. We are trying! Thanks once again!

Rated 1 out of 5 stars

Kept on getting additional emails that…

Kept on getting additional emails that I already received, telling me that I hadn’t completed my when I had. Emailed and had correspondence with Ashley and said they put whisky glasses in my order. I ended up buying 4 bottles of whisky over £100 but over 2 different orders, hence the reason I bought 4 bottles because of the emails I received. So not happy at all!!

May 7, 2021
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Reply from Scotch Whisky World

Mr Marszol, we still don’t know how you ordered 4 times as it was automated. The glass issue was missed as it was 4 orders. We will ensure the glass is sent as a courtesy! Hope you enjoy the whisky!

Rated 4 out of 5 stars

First tasting order

Ordered 4 bottles on the night of your first tasting. Took a little long for the order to arrive. Just under 2 weeks. Had to chase reason why. Stock issues. Would have been nice to have been told this rather than chasing it up as they were somewhat difficult to get a hold of.
Very well packed.

May 6, 2021
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Reply from Scotch Whisky World

Willis we can only apologise! Hope you liked the whisky, sometimes even when we have it on back order, coming through to us delays things! Hope you enjoyed the whisky! Thanks for taking the time out to write the review.

Rated 3 out of 5 stars

Ran a whisky tasting event that was…

Ran a whisky tasting event that was pretty good and I put an order in on the back of it. Sent me an email 3 days later saying the order was complete and took payment. I asked when I could expect the delivery but didn't get a reply. Chased again a week after ordering only to be told that they were in fact out of stock. Said they'd send me a minature to compensate for the hold up however that wasn't included when the goods arrived 10 days after ordering. I did get what I ordered though. All seems a bit chaotic and probably won't take much for it to all go wrong. On that basis, unlikely I'll order again.

May 5, 2021
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Reply from Scotch Whisky World

Hi Neil, one of the bottles wasn’t in stock! It was dispatched almost immediately. Sorry to hear you won’t be ordering again! Hopefully our deals can’t tempt you! Sorry!

Rated 5 out of 5 stars

Great product

Great product. Quick delivery. Good communication. 👍

May 4, 2021
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Reply from Scotch Whisky World

Thanks Colin! Hope you enjoyed the whisky!

Rated 5 out of 5 stars

Excellent

Great products at great prices. Delivery time faultless. Service, ease of ordering and value for money. Highly recommended.

May 1, 2021
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Reply from Scotch Whisky World

Thanks David. Glad you enjoyed the service and deals, but we hope you enjoyed the whisky more! Thanks again for the kind words, it makes it all worthwhile!

Rated 4 out of 5 stars

The packetage was poorly put together

The packetage was poorly put together, apart from that all was ok

April 28, 2021
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Reply from Scotch Whisky World

Thanks Ian for the feedback. We ensure our Packages are put together in a way that the bottles (and glassware) don’t break! Sometimes not pretty we agree, we hope we can put that right next time. Thanks again for ordering from us, it’s much appreciated.

Rated 5 out of 5 stars

Fast delivery and great prices..

Fast delivery and great prices... will certainly be a repeat customer.

April 28, 2021
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Reply from Scotch Whisky World

Thanks Alex, we appreciate the custom and time taken to write this. We look forward to your continued support.

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Delicious whisky (lovely glasses!) and really helpful staff when I rang in with a query. Definitely order from here again.

April 26, 2021
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Reply from Scotch Whisky World

Thanks Andrew, glad you enjoyed the whisky. We have plenty more brilliant deals coming in the next few weeks!

Rated 5 out of 5 stars

Whisky tasting event

Great selection of whiskies, well packaged and I was informed when the whisky had been despatched. Unfortunately I was unable to attend the virtual tasting, I will try to make the next one.
I enjoy buying a selection of whiskies to compare and usually do that with a friend and having the bigger measures of 50ml means we can both have a reasonable amount to taste.
Also very reasonably priced for the larger measures, I will definitely buy again, hoping next time it will be all Speyside.

April 24, 2021
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Reply from Scotch Whisky World

Hi Philip, glad you got the whisky! Thank you for purchasing. We will try and send you a link to watch the tasting. Speyside is on the list! Thanks very much for your custom, it is appreciated, as is the time you have taken to give us feedback.

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