Absolutely stunning item! Great quality slate & super clear pictures. Very easy to use site, with really fast delivery too. This was a surprise item for delivery to my daughter's work for her 40th... See more
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Buried our cat Gino's ashes in our garden with the beautiful plaque we bought from scottsy (in memory of Gino & Tom, our cat from a few years ago). We are amazed with the beauty of the plaque, so me... See more
Ordered a personalised case for the iPhone 16e. It took a little longer to arrive than expected but for free postage I accept that (about 10 days from despatch E mail to arrival) and to be fair once... See more
The personalised phone case was a gift for Mum on Mothers day. She was really pleased with it, the quality of the photos are really good. The case looks well made & fitted her phone perfectly with ev... See more
Company details
Written by the company
At scottsy.com we offer a wide range of made to order mobile phone cases and stunning photo gifts, arriving at your door within days of your order being placed.
Contact info
Maes Y Llan, LL34 6RY, Penmaenmawr, United Kingdom
- support@scottsy.com
- scottsy.com
4.8
Excellent
143 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Order five times from this company
Order five times from this company, no issue with the first 3 but last week received a photo slate, great quality photo but chunk missing of the corner, I did receive a replacement free of charge a few days later. Ordered another photo slate on Monday, received today again a corner chunk missing. I was asked to send it back which I refused, don't see why I should pay postage, then I was told I would get a refund after them saying its the post man( orders gone to different addresses) and then saying the print isn't damaged, I did not say the print is damaged. They said they will no longer take orders of me , bear in mind I've spent over 100 on this company. How can this item be in perfect condition when there is a chunk missing on left top corner. Is there anyway I can upload photos on here
November 28, 2024
Unprompted review
Reply from scottsy.com
Thank you for your feedback. We’re glad to hear that the print quality met your expectations, as we take great pride in ensuring every product is produced to the highest standard.
While we issued a refund as a gesture of goodwill despite the item being in good condition, we were disappointed to receive a 1-star review. We always strive to resolve any issues promptly and fairly, and we regret that our efforts did not meet your satisfaction.
As a business, we must ensure mutual fairness, and due to repeated concerns, we have made the decision to respectfully decline further orders. We appreciate your understanding and thank you for your previous support.
Brilliant product
Brilliant product, really clear and bright photos and it came very quickly, very impressed!!
October 31, 2024
Unprompted review
Great Value & Excellent Customer Service
Excellent customer service. Really quick delivery & very responsive when I had a query post order.
Product is lovely & great value for money. A perfect gift to mark a special memory ❤️
October 30, 2024
Unprompted review
5* service and great product
Ordered one of the slate photos for a Christmas gift,amazing quality when arrived but noticed I had spelt one of the names wrong 🤦♂️ completely my mistake but contacted the seller and they were able to offer me 20% off my next order as a good will gesture. Was able to re order a new one this time with the correct spelling. Customer service was perfect,dispatch time was prompt and overall a great product. Would definitely use again 👍🏻
October 23, 2024
Unprompted review
First time I’ve used this Site I was…
First time I’ve used this Site I was very hesitant.
Today I received my item, A Slate with my Photo uploaded on it
WOW!! how amazing it is the photo is so clear the Slate is beautiful and so heavy.
Thank you very much 😍
I will definitely be using this Site again
September 2, 2024
Unprompted review
Good quality but stops wireless charging
Phone case looks very nice, quality is very good and picture has come up in excellent quality. Ordered on 2nd class tracked and arrived on time.
Just disappointed that the phone no longer charges wirelessly as the case must be too thick or made from a material that interferes.
August 3, 2024
Unprompted review
Excellent quality photo gifts
Ordered phone case as present and quick delivery and photo is excellent quality. Beautiful case. Excellent customer service as wrong item delivered first which was my fault and messaged them on site at 9pm and got answer within mins and resolved it in under 20mins and got correct one a few days later. So impressed order a new phone case for myself. Highly recommend
July 20, 2024
Unprompted review
Fantastic service from this company
Fantastic service from this company! Order placed Saturday evening and personalised item arrived early on Wednesday. The quality of the photos is superb on the phone case and the case itself is good quality. Thanks/Diolch!
July 3, 2024
Unprompted review
Super personalised phone case very…
Super personalised phone case very clear pics came well packaged very happy will recommend
May 24, 2024
Unprompted review
I ordered a phone case from these…
I ordered a phone case from these people which I received they have not covered the whole phone case with my picture that I uploaded they will not refund me or take the order back so I will never order from them again
January 25, 2024
Unprompted review
Reply from scottsy.com
Hi Ayeshia,
As we mentioned in conversations, as the item is personalised, it is unfortunately non refundable or returnable, unless the item is damaged or defective.
On our site, you create your own items by uploading photos, scaling and positioning them as you’d like, and are shown a preview of what your finished item will look like, 3 times before you check out. You have moved your image from the default position, and moved it to the bottom of the case, rather than the middle.
The item you received was exactly as shown on the 3 previews, which you had created, it is not damaged or defective, and is covered in your photos so is unable to be returned or refunded.
We’re sorry you’re not happy, but as the item you received is the exact same as you had ordered, and were shown 3 times before checkout, we are not able to refund this item. If the item differed in any way to the preview you created, or was damaged or defective, a full refund would have been processed, no problem at all.
Many thanks
Good quality case.
I needed a new case, and having just lost my dog, wanted a photo case. Found this company and decided to try one them. Easy to order/upload on the website. I paid for tracked delivery. Ordered over the weekend, arrived on Wednesday. I can't fault it. Good quality, feels sturdy. Phone fits nice and snug. I would definitely recommend and I will use again.
January 14, 2024
Unprompted review
Not a happy customer!
Order hasn't been received. My emails are going un answered. Do not use this company! 29/12 I have received an email and been refunded which I appreciate but would have liked to receive the gift I ordered my dad.
December 9, 2023
Unprompted review
DO NOT ORDER!
DO NOT ORDER!!
Order doesn’t even arrive on time never mind at all!
Refund doesn’t even get processed
Don’t ever reply to emails
STAY CLEAR!!
December 19, 2023
Unprompted review
Reply from scottsy.com
Hi Neeve,
Sorry to hear your order hasn’t arrived. Our free standard delivery has a delivery aim of 4-5 working days, although it has been considerably longer than this due to the busy period. We use Royal Mail for the standard delivery, and it’s all over the news how snowed under they are with standard mail. We do offer express, fully tracked services, for a very small fee, which we advise are used if items are required by a set date.
As we mentioned in our reply emails to you, the reason our replies were taking considerably longer than usual is due to all of your emails arriving in our junk/spam folder. If this persists, we’d advise you liaise with your hosting provider who will be able to help resolve this for you.
In relation to your refund, it was processed yesterday, and is powered by Stripe. Refunds take the same processing time as a typical card transaction, so this will show in your account tomorrow or Thursday for you,
If we can help with anything else, please let us know.
Thank you.
Fantastic
Fantastic!
Brilliant company. Was a bit sceptical reading some reviews but I had no problems at all. Ordered and came 2 days later, fab quality too.
December 11, 2023
Unprompted review
Great service and product
I was a bit dubious about ordering as I'd seen a few bad reviews on here, I even paid extra to get 48 tracked postage. I ordered on Sunday evening and it came Tuesday lunch time and the phone case looks great so will 100% use again the the future.
December 5, 2023
Unprompted review
Load of Rubbish.
Ordered a phone case on the 9th November. Its now the 20th and the item hasn't arrived. I have tried numerous times to contact the company but I have no answer and no response. I would avoid buying anything from this company. Feel like I've been conned and a birthday gift has now been ruined. Joke.
November 20, 2023
Unprompted review
ordered a phone case as a present about…
ordered a phone case as a present about 10 days ago and still haven’t received it. The tracking number on Royal Mail states they haven’t received the item yet and shipping is 3-5 working days it’s now been 7 plus the weekend. Very unhappy with this service and won’t be ordering again!
October 26, 2023
Unprompted review
Reply from scottsy.com
Hi Shemeah,
Sorry to hear about the issues you have had with your order.
A full refund has been processed to your original payment method and an email confirming this will be in your email inbox.
If you have any additional queries or messages, please don’t hesitate to get in touch.
Many thanks
Fantastic service beautiful quality so…
Fantastic service beautiful quality so pleased with my purchase
July 23, 2023
Perfect as always
Perfect as always.
I have had 3 cases now and all so perfect to what I wanted. This last one was special to me as my boy whom meant the world to me passed away. This case has 6 photos on, you can see them all perfectly. I even had his name on the case. PERFECT. Saved this seller and will always use this persons business.
Thank you so much once again.
Fiona.
5 star ⭐️⭐️⭐️⭐️⭐️
July 23, 2023
Excellent service
Very easy too use the process of ordering. Very quick turn a round and kept up-to-date with what was happening. Tye quality of the photos used is outstanding. Have ordered about 27 slates over the last few months and every single one has been great. Can't fault anything at all.
July 18, 2023
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