Horrible install experience. Cannot recommend in good faith and would go elsewhere if I needed new actual blackout blinds. Sales team was great however and all was too easy... Once the installer w... See more
Company replied
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Warning! Overpriced and poor quality, their roller blinds are basic they are selling the fact that their sysyem is blockout. I had a blind from Screenaway custom made and installed... See more
Company replied
I’ve spent over $5,000 on three blinds from Screenaway and every single one has had issues. Installations were delayed, contractors didn’t show up, and I’ve had them back three times to fix ongoing... See more
Company replied
Would not recommend. 4 months and still nothing. Contractors never showed up. Had to constantly chase. Had to chase a re installation date only to be told that they needed to remeasure. Poor communica... See more
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Company details
Written by the company
ScreenAway retractable blinds
Contact info
Australia
- screenaway.com.au
1.8
Poor
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Really simple process, they do a great job
It was a really easy process… the sales person came, gave us a quote. Told us it was going to be up to 10 weeks. By week 4 they were installed and they look great. Pitch black, excellent for the kids rooms.
August 18, 2023
Unprompted review
Reply from screenaway.com.au
Thanks for the 5 stars
Arragonce to the max
Only gave 3 stars because of the product and the installer (who was the most pleasent part of the experience). Signed the overpriced contract on 18/01/23 and just installed today. Had to prompt them to get the check measure (a joke) done (2 week delay). No communication from the "service team" until I asked (05/03/2023) when installation was to take place. First booked installation (14/03/2023) did not take place because installer had to go home sick (again I had to ask when he didnt turn up). As I say installation took place today and although overpriced, am happy with the product. Thanks to Warren (installer)
March 17, 2023
Unprompted review
Reply from screenaway.com.au
Thanks for the 3 stars
These guys are a BIG SCAM
These guys are a BIG SCAM.
They take your advance and then threaten you to pay penalties for things that you don't even know. They don't even have a office or a showroom for their product. They come to you with some samples which aren't manufactured by them and provide a very minimal quote to get the advance.
November 16, 2021
Unprompted review
Reply from screenaway.com.au
Hi there. If you would like assistance with this complaint, please email customerservice@screenaway.com.au
Thank you.
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