We've used this company a few times and the delivery is always on time and the parts are perfectly packaged and great quality. One of the few places that actually provide the adhesive stickers to repl... See more
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See what reviewers are saying
The service was excellent, the screen arrived in good time, and was undamaged. But the only reason not to give 5 stars is that I actually haven't had the opportunity yet to fit and test the screen.... See more
Bought a laptop screen, arrived on time and in perfect condition. Same with the double-sided tape I ordered. Recommend and would use again. Very good website with screens very clearly categorised by l... See more
Ordered a replacement screen for an ASUS Tuf laptop. Got help selecting the right screen via swiftly answered email, screen arrived two days later complete with free tool kit! As always with these thi... See more
Company details
Contact info
Units 2C&D Gatwick Gate Industrial estate, RH11 0TG, West Sussex, United Kingdom
- +44-114-352-0098
- support@laptopscreen.co.uk
- screens.uk
4.8
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top notch
Top notch
Have used Laptop Screens UK several times when I've had to replace laptop components or screens
Website very easy to use and find the right part/screen, always delivered promptly and packaged perfectly.
If ever unsure, the website has very useful videos and guidance which is fantastic.
Very satisfied all round
July 22, 2020
Unprompted review
Great replacement even better than the…
Great replacement even better than the original quick delivery
July 16, 2020
Unprompted review
Only reason 4 star paid for next day…
Only reason 4 star paid for next day but took 4. Screen is better picture than dell's original.
July 15, 2020
Unprompted review
Quality replacement screen
Online support was very good. The website was easy to navigate to the screen I needed. Postage wasn't that quick, but packaging was excellent. The replacement screen fitted and worked perfectly, with no issues. Price was reasonable. Overall I would highly recommend Screens UK.
July 13, 2020
Unprompted review
Great service
Great service, good choice. Live chat facility is useful for getting questions answered quickly. Will use again if needed. Fast and secure delivery.
July 9, 2020
Unprompted review
Faulty Screen and poor customer service
Sent a faulty screen took ages to reply to request to replace the screen, waited yet again and finally asked for a refund and sent minus the postage of which on my request for a full repayment due to faulty goods, this was ignored so I could post a minus star but would never recommend or use again.
July 4, 2020
Unprompted review
Reply from Screens.uk
LaptopScreen.co.uk guarantees a working replacement or your money back!
Customers support ticket was opened on Apr 23, 2020 at 12:01 and our support department replied to it on Apr 23, 2020 at 14:31. Customer ignored the replies and opened another support ticket on Apr 30, 2020 at 18:30 it was replied to on May 01, 2020 at 9:30. All replies came with-in less than 24 hours as promised. Customer returned a fully functional screen back.
Support dept. www.LaptopScreen.co.uk/support/
On-line chat at www.LaptopScreen.co.uk
Telephone: +44-114-352-0098
A great service will use again if needed
I was happy with process and would have given a higher score but for two things:
- finding the screen I needed was not as easy as i would have hoped but once found the ordering and delivery process was as good as any.
- as a consumer I found it daunting selecting the a pack of tools to help with replacing the screen; in this day surely it is possible to tell the customer what the correct tools are rather than this is what other people bought giving you a number of options. if you tell them the correct tools and they decide to buy or nit or something else that is their decision.
June 24, 2020
Unprompted review
Excellent choice
Excellent choice, good price, quick support and delivery. Reccomended
June 22, 2020
Unprompted review
Excellent service, prompt and secure delivery
The screen was easy to order arrived promptly and very well packaged for its protection. My son fitted it to the laptop following a you tube video and it works beautifully. Saved a lot of money over taking it to a repair shop.
June 9, 2020
Unprompted review
Quick delivery
May 26, 2020
Unprompted review
Good prices for good items
Good prices for good items. Fast service and delivery.
May 25, 2020
Unprompted review
Brilliant
Brilliant
Quick and efficient service
Easy to find necessary part in website
Securely packaged.
May 25, 2020
Unprompted review
Excellent product, excellent service!
I was able to find the exact correct screen for my laptop through the website. The price was very competitive, the dispatch was very fast, and the screen was very well protected in the packaging. Whilst I'm not intending to make a habit of breaking my screens, if I do end up in the same position, I'll definitely be back!
May 14, 2020
Unprompted review
Excellent customer care, professional...
Placed the order for a mat finish screen (out of hours).
The next working day, I got an email with a service ticket attached. Opened it up and I was disappointed that my screen was no longer available.
I was given two options, cancel or change the order to gloss.
I accepted the switch to gloss, all was confirmed and today the order arrived. An hour later I had fitted the replacement screen and all is well with my daughter's laptop once again. Sure the gloss allows more reflection, but is works very well with no issues.
The customer care 5/5
Delivery 5/5
Dealing with issues 5/5
Quality of product 5/5
It was a real pleasure working with such consummate professionals.
May 12, 2020
Unprompted review
Excellent service
Excellent service! Replaced a cracked laptop screen thanks to Screens.Uk. Plus points for their website which helped identify the correct screen and also the video showing how to replace it. Saved a goodly amount of cash thanks to them! Recommended.
April 28, 2020
Unprompted review
Absolutely perfect and great delivery…
Absolutely perfect and great delivery time. Will definitely recommend
April 28, 2020
Unprompted review
Really helpful on the webchat
Really helpful on the webchat, and arrived within a week even during a pandemic.
April 23, 2020
Unprompted review
I got exactly the screen I needed
I got exactly the screen I needed, got it quick, and have just now installed it without a hitch! A huge relief as this saved me £££ and put my primary-school child back in business for all the important online tutorials (and hopefully not to much games and telly!). Thanks guys!
April 23, 2020
Unprompted review
Easy to find correct screen by model
Easy to order correct screen and also ordered tool kit which is excellent. Screen now fitted and working well. Have already recommended to friends as so much cheaper than getting new laptop. Many thanks
April 21, 2020
Unprompted review
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