Scribe Cycling Reviews 1,450

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their lightweight design, durability, and significant performance improvements. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and clear communication throughout the purchasing process. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly and well-packaged. However, some customers also noted occasional delays in delivery, which they attributed to supply chain issues or courier services rather than the company itself. A few people mentioned that their wheels arrived slightly out of true or that the packaging was damaged, though the products themselves were unharmed.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the quality and performance of the... See more

Quality

People report positive experiences with quality, highlighting that the wheels are well-engineered,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the excellent... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After just two rides I can say I love the SL5 Elan wheel set. The improvement over the Hollowgram R45 was drastic. Almost 500 grams lighter and the perceived aerodynamic and rolling/spinning resist... See more

Rated 5 out of 5 stars

Quality made wheels, my second pair and from the original 5years ago, the design and engineering is there to see. With supply chains all over the world effected, give these boys a chance to get... See more

Rated 5 out of 5 stars

There is nothing negative I can say about the entire web based purchasing and shipping experience. The wheels themselves (Elan Super Light 50/60) rode fantastic and met all my expectations with except... See more

Rated 5 out of 5 stars

Upgraded my stock wheels to the Alloy Gravel wheels. Due to their popularity there was a bit of a wait for my wheels, but was informed regularly throughout. The wheels themselves are top notch, su... See more


Company details

  1. Road Cycling
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

We are 100% rider-owned driven by our passion for the sport we love & since launching in 2019, we have built a skilled team with decades worth of cycling experience. We are open, transparent & we know the industry inside out. Featuring years of wind-tunnel testing, detailed in-house development, industry-leading crash replacement & warranty programmes, ALL hand-built upon a fierce ethos of independence with an underpinning philosophy of PASSION, INNOVATION & PROGRESSION. We have your back no matter how far you ride.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

best buy: elan superlightweight 40s

just got my new scribe elan superlightweight 40s – my first full carbon wheelset. they shave off almost 1 kg compared to my previous setup and the difference is insane. the ride feels way more responsive, climbing is easier and they just roll beautifully. super happy with the purchase. best buy i’ve made in a long time. would recommend to anyone, anytime.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing wheels

The wheels are light, quick, aero, they look awesome and they sound incredible. As a heavy rider I have to be careful with any carbon bike part but these have passed every test I've put them through. I'd buy another set of scribe wheels without hesitation

July 17, 2025
Unprompted review
Rated 3 out of 5 stars

wheels are light but they arent near…

wheels are light but they arent near loud enough... quietest wheelset i have... they flex a bit under heavy sprints too..but all in all a pretty ok wheelset... the appearance and aesthics are friggin great tho... ease of tubeless and tire mount is excellent... dont believe what you hear online about being too loud... quite silent imo... i have set hunts and reynolds that are twice louder.. even zipps are louder... the biggest gripe i have is they have flex under load

July 17, 2025
Unprompted review
Scribe Cycling logo

Reply from Scribe Cycling

Hello

Thanks for taking the time to leave a review, your feedback is appreciated.

When designing wheels, the main driver is performance; The efficiency, strength and robustness of the hubs. We engineer & manufacture every detail with incredible precision, and we're confident that what we have at the core of our wheel assemblies is amongst the best in the industry. With that said, although we want the hubs to sound good, it's essentially an output of the mechanical components; A combination of the ratchets, the seals and resonance through the rim and spokes.

The majority of our customers love how our wheels sound, and we're sorry to hear they aren't to your satisfaction. One thing to bare in mind, a new wheel takes a few hundred km to bed in, a period in which the workshop applied grease disperses, freeing up the mechanical parts, and with that an increase in noise. After this period of time, you feel like they still aren't to your liking, you could consider a lighter viscosity grease or oil; It's worth mentioning, however, you will need to increase the maintenance intervals should you endeavour to apply a lighter lubrication.

In regard the flex under load; This is a surpise and something we've had no feedback of, and something we would like to address. From what I can tell, you haven't been in touch to discuss the issue, and we urge you to make contact. It's very rare that a wheelset would leave us out of spec but there is a chance spoke tension has dropped post tyre install, which in some instances can be up to 15%.

We need all our customers to be 100% happy with their wheels and when issues arise, we do everything in our power to make it right. Please drop us an email at team@scribecycling.com and we'd happily assist you further.

We look forward to hearing from you soon.

Regards,

Lindsay






Rated 5 out of 5 stars

All good so far

Only had the wheels a few weeks but all good so far. They have performed well and are extremely good value. I can fully recommend them.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with both the…

I had a great experience with both the support team and the product. After purchasing the wheelset, I accidentally damaged the rear rim. The replacement support was fast and efficient. What I truly appreciated was the personal contact and the empathy they showed in helping me solve the issue. The 50mm road bike wheels offer excellent value for money. I’m very satisfied with the purchase.

June 3, 2025
Rated 5 out of 5 stars

Top quality

Small bit of a wait since they are built to order, but top drawer wheels and the Scribe team are very responsive to queries. Done about 1500 ks on them now and loving them

May 19, 2025
Rated 5 out of 5 stars

Awesome wheels!

I purchased the inception 50+ wheelset. These wheels are absolutely awesome and the price point can't be beat. They arrived faster than expected. I emailed their service team with some questions about tire sizes and they got back to me very quickly with some great advice. I highly recommend this company and I will be looking to them again soon when it's time to buy some gravel wheels.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Better than expected

On the recommendation of a friend I brought the Core SL 50/60. The whole buying experience was first class and wheels turned up in 7 days across the world to NZ. The moment I started rolling with them, they were fast and felt great! Cannot recommend them enough!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing wheels

I recently purchased the Inception 50+ Disc Carbon wheelset. Absolutely amazing set of wheels from the price, weight and especially the Noise from the free hub. The customer service was amazing nothing was a bother to them. If your looking to upgrade or change use Scribe wheels you definitely won't be disappointed.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Crash replacement after 4.5 years

Super helpful support from Scribe as they honoured the crash replacement guarantee for a carbon wheel that didn’t survive The Gralloch…

Although their record keeping was a bit slack (at least I had the original order details from 2021!) they immediately honoured the guarantee and offered 50% off a new rim. This had to be made to order following changes in their product line up… and allowed me to choose a deeper section rim.

A lead time of 4-6 weeks was quoted - absolutely bang on. Email support was very good, including providing details of the new spoke lengths my LBS will need.

I can’t fault this. Five stars.

May 16, 2025
Unprompted review

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