Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more
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Review summary
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A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more
Company replied
Arranged easily over the phone. The chap who came round was a few minutes earlier than the scheduled times so that’s a bonus. He was polite and friendly and was a dog friendly person which is always p... See more
Company replied
Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great... See more
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Company details
Written by the company
Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.
Contact info
3-4 Regan Way, Chetwynd Business Park, Chilwell, NG9 6RZ, Nottingham, United Kingdom
- 0345 308 5010
- info@sdlsurveying.co.uk
- sdlsurveying.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contracted via HSBC to provide basic…
Contracted via HSBC to provide basic valuation on our heritage property. The surveyor made a basic clerical error on the nature of the construction. It was probably a box ticking error but has made the property unmortgagable with our current lender. Pointless waste of time that is impossible to correct meaning we have to start again when experts in the field of lime render could easily identify the correct construction method. Poor and hugely frustrating. Avoid if it matters as obviously poorly trained and overworked.
January 8, 2026
Unprompted review
Reply from SDL Surveying
Hi Aaron,
We're sorry to hear that you believe a mistake was made with your valuation report.
If you would like to raise a complaint or discuss this further with our team, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number and the team will look to help where they can.
Kind Regards,
SDL Surveying
Very satisfactory surveying and…
Very satisfactory surveying and valuation of our property.
September 16, 2025
Unprompted review
Reply from SDL Surveying
Hi Uwadiae,
We're happy to hear that you were pleased with the service you received and appreciate you taking the time to leave a review!
Kind Regards,
SDL Surveying
Very professional service
Very professional service. Received my report within 4 working days. The report was clear, concise and informative. Would definitely recommend.
January 1, 2026
Reply from SDL Surveying
Hi Chanelle,
It's great to hear that you were pleases with the service you received and found the report to be clear and informative.
Thank you for taking the time to leave a review!
Kind regards,
SDL Surveying
Reply from SDL Surveying
Thanks for leaving a review Ian!
We're glad to hear that you found our team to be polite and professional.
Kind regards,
SDL Surveying
Fair value
Could not recommend more. I was apprehensive having read some of the reviews. However the surveyor was a lovely bloke, efficient, explained the process and returned a fair value.
January 7, 2026
Unprompted review
Reply from SDL Surveying
Hi Danielle,
We're glad to hear that you were pleased with the service you received and the surveyor that attended was efficient and clear in explaining the process to you.
We really appreciate you taking the time to leave a review!
Kind regards,
SDL Surveying
Valuation carried out next day after my…
Valuation carried out next day after my lender sent the instruction. Craig was polite, knowledgeable, friendly, and clearly very experienced. No complaints at all, thanks!
January 7, 2026
Unprompted review
Reply from SDL Surveying
Hi Joe,
We're glad to hear that you were pleased with how swiftly the appointment was booked and that you found Craig to be polite an Knowledgeable.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Excellent service again
Had another survey done today by SDL Surveying with Paul Fieldson being the person who attended. I received a text message first thing this morning giving me the time slot and the timing of him arriving was spot on. Paul was professional, efficient and thorough on his inspection and advised my tenant on what he was there to do. Another professional service from Paul Fieldson @ SDL. (Please can you make sure this gets back to Paul)
January 6, 2026
Unprompted review
Reply from SDL Surveying
Hi Mr Bentley,
We're happy to hear that you were pleased with the service you received and that you found Paul to be particularly professional and efficient in his inspection.
Thank you for taking the time to leave a review! We'll ensure to pass across the message to Paul and hope to work with you again in the future.
Kind Regards,
SDL Surveying
Surveyer
Very polite, very professional. A great well rounded service.
January 6, 2026
Unprompted review
Reply from SDL Surveying
Thanks for leaving a review Abdul! We're happy to hear that you were pleased with the overall service provided.
Kind Regards,
SDL Surveying
Valuer
Extremely knowledgeable gentleman, a pleasure to talk to.
Made the valuation very easy, would definitely ask this gentleman advice, anytime in the future.
,
January 6, 2026
Unprompted review
Reply from SDL Surveying
It's fantastic to hear that you found the surveyor that attended the appointment to be knowledgeable and that he was able to help make the valuation process easier.
We appreciate you taking the time to leave a review!
Kind Regards,
SDL Surveying
Appointments delayed and inflexible.
Appointment system difficult to work with. No choice of date or time offered. Earliest appointment available was 2 weeks after requested so just had to take whatever we could get and work around them.
January 5, 2026
Unprompted review
Reply from SDL Surveying
We're sorry to hear that you are disappointed with the appointment dates available, unfortunately availability is more limited around the holiday period and we apologise for any inconvenience this has caused.
If you would like to raise a complaint regarding the service you have received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number and our team will take a further look at your case.
Kind Regards,
SDL Surveying
Gave notice beforehand
Gave notice beforehand, arriving promptly. Conducted a thorough and courteous inspection of my home. Explained his approach clearly before beginning, and his friendliness was much appreciated.
January 4, 2026
Unprompted review
Reply from SDL Surveying
Hi Linda,
It's great to hear that you were pleased with the service you received and found the surveyor that attended the appointment to be friendly and clear in his explanation of the process.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Survey
Surveyor arrived and introduced himself.
Exsplained what he was needing to do and places to access and take some photos.
After completing the task explained what would happend next and I should recieve confirmation of survey being forwarded to bank.
January 2, 2026
Unprompted review
Reply from SDL Surveying
Hi Andy,
Thank you for leaving a review!
We're glad to hear that you were happy with the surveyor that attended the appointment and the service you received.
Kind Regards,
SDL Surveying
Effortless process from the start to…
Effortless process from the start to finish. Easy to book, the surveyor was lovely and he explained the process to us very well. I also like the fact that text updates kept us in the loop throughout the remortgaging process.
January 2, 2026
Unprompted review
Reply from SDL Surveying
Hi Athanasios,
It's great to hear that you were pleased with the process from start to finish and that you found the surveyor that attended to be helpful in explaining the process.
Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Quick and straightforward
Quick and straightforward. Good customer service. Friendly
December 30, 2025
Unprompted review
Reply from SDL Surveying
Hi Charlie,
We're happy to hear that you were pleased by the customer service you received and found the process to be straightforward.
Thank you for leaving a review!
Kind Regards,
SDL Surveying
The friendliness and professional…
The friendliness and professional attitude of Becky, quick easy and no fuss.
December 30, 2025
Unprompted review
Reply from SDL Surveying
Hi Darren,
We're glad to hear that you found Becky to be friendly and professional. Thank you for taking the time to leave a review!
Kind Regards,
SDL Surveying
Very professional and courteous…
Very professional and courteous service. He respected our home and carried out the service with care. Very happy with the service provided.
December 30, 2025
Unprompted review
Reply from SDL Surveying
Thanks for leaving a review Donna!
It's great to hear that you were pleased with the service provided and found the surveyor to be professional and courteous.
Kind Regards,
SDL Surveying
Great service
Text messages let me know the date and the night before I got a 2 hour time slot. The surveyor arrived within the allocated slot and was polite and efficient. The survey was sent to my lender later that same day. Very efficient
December 29, 2025
Unprompted review
Reply from SDL Surveying
Thank you, Paul, for taking the time to leave a review. It's always great to hear our surveyors are polite and efficient!
Kind regards,
SDL Surveying
Prompt and efficient
Prompt, called in advance. Was polite and surveyed my house efficiently. Made me aware of his plans in advance of starting the process and was very friendly.
December 29, 2025
Unprompted review
Reply from SDL Surveying
We're happy to hear you found our service efficient and the surveyor friendly, Maria. Thank you for taking the time to leave a review.
Kind regards,
SDL Surveying
Really positive experience
Really positive experience. Ric let me know when he was on the way and was very polite and professional. Thank you
December 24, 2025
Unprompted review
Reply from SDL Surveying
Hi James,
Thank you for your review – we'll pass your comments on to Ric!
Kind regards,
SDL Surveying
Professional and good communication
Professional and good communication
December 22, 2025
Unprompted review
Reply from SDL Surveying
Thank you for taking the time to leave a review, Ryan. It's great to hear you found our service professional.
Kind regards,
SDL Surveying
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