SDL Surveying Reviews 

1,551
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness, making interactions pleasant and informative. Many people highlight the exceptional service, noting its efficiency, thoroughness, and the smooth, reliable experience from start to finish. Reviewers are particularly impressed with the user experience, finding the process easy to understand and stress-free, often appreciating clear explanations and timely updates. However, some people mentioned issues with customer service, citing slow responses, conflicting information, or difficulties with the booking process, such as limited choices for dates and times. A few other people also reported concerns regarding the conduct of some valuers or inaccuracies in their reports, leading to frustrating and costly experiences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

People report positive experiences with the user experience, often describing it as smooth, reliable, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the helpfulness and... See more

Booking process

Customers consistently note ambiguous experiences with the booking process; some found it straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more

Company replied

Rated 5 out of 5 stars

A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more

Company replied

Rated 5 out of 5 stars

Arranged easily over the phone. The chap who came round was a few minutes earlier than the scheduled times so that’s a bonus. He was polite and friendly and was a dog friendly person which is always p... See more

Company replied

Rated 5 out of 5 stars

Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Real Estate Appraiser

Written by the company

Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,551)

223 reviews in the last 12 months

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Rated 5 out of 5 stars

The surveyor was very professional and…

The surveyor was very professional and personable.
We were going away, but the company responded immediately, to complete the survey within two days. This was of great help and ensured our mortgage offer was not delayed.

December 17, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Christine,

Thank you for taking the time to leave a review!

We're pleased to hear you managed to book an appointment with us so quickly.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Friendly

Friendly , prompt professional service, survey was carried out within given time frame.
I would highly recommend this company for efficient service with no problems or delays.

December 20, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's great you were so happy with our service, Debbie. Thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Very professional and friendly service

Very professional service. Managed to get an appointment easily, which I received a two hour time slot for the day before as promised. Appointment was on time and person was friendly and efficient. Very respectful and also showed his ID on arrival. Very happy with the service.

December 19, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Rachel,

It's great to hear you were happy with the service from booking to appointment. Thank you for taking the time to leave a review.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

The lovely chap who came to do the…

The lovely chap who came to do the valuation was so lovely and really friendly! He was quick but really thorough and asked a lot of detailed questions. Great service!!

December 19, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thank you for taking the time to leave a review, Nickie. We're pleased you found our surveyor friendly and the service detailed!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

5 Star for SDL Surveying

I had a fantastic experience with SDL Surveying and couldn’t be happier with the service provided. From start to finish, the team were extremely humble, polite, and professional. Communication was absolutely excellent — I was kept informed at every step of the process, which gave me real peace of mind.

They took the time to explain everything clearly, were very responsive to any questions, and delivered the survey promptly and to a very high standard. It’s clear they genuinely care about their clients and the quality of their work.

I would highly recommend SDL Surveying to anyone looking for a reliable, professional, and customer-focused surveying service. Outstanding service all round.

December 18, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Rahul,

Thank you for taking the time to leave a review. It's always great to hear customers are happy with the service we've provided.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Easy to arrange… on time and professional

The appointment was arranged very quickly. The time slot was kept to. The surveyor was very thorough and respectful in terms of accessing my property.

December 16, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Alison,

Thanks for leaving a review!

We're happy to hear that you were pleased with the promptness of the booking process and found the surveyor to be thorough and respectful.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Polite prompt and fair

Polite prompt and fair. That's what you really want. 5stars

December 18, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Pete,

We're glad you were pleased with the service and found the team to be polite and prompt.

Thank you for leaving a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

I had a valuation today and the…

I had a valuation today and the experience from start to finish was brilliant. Friendly service with an explanation of everything being done, couldn’t be better.

December 17, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi James,

It's fantastic to hear that you were pleased with the valuation process. We're glad you found the service to be friendly and the surveyor was able to explain everything to you thoroughly.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Really polite and professional!

Really polite, on time and very considerate. Very professional.

December 17, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Ian,

We're happy to hear that you found the surveyor to be polite, punctual, and professional.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Very friendly

Very friendly, professional and worked swiftly. Thanks again!

December 17, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's great to hear that you found our team to be friendly and professional. Thank you for leaving a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Arrived on time in the booked slot well…

Arrived on time in the booked slot well mannered polite

December 15, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks for leaving a review Zafer! We're happy you were pleased with the service.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Friendly and efficient

Great guy, friendly and efficient

December 15, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Tina,

We're happy to hear that you found the surveyor to be friendly and efficient!

Thank you for leaving a review.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Very punctual and professional.

Very punctual and respectful of the property. A nice and professional interaction. 100% satisfied with the experience.

December 15, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thank you for taking the time to leave a review. It's great to hear you were pleased with the service of our surveyor.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Gentleman very polite and professional

Gentleman very polite and professional. Had done his homework on my home, and already knew the dates of extensions and building work carried out. Very happy with the service from SDL.

December 11, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Paul,

We're pleased to hear our surveyor had done his homework. Thank you for taking the time to leave a review.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Professional polite and friendly valuer

Professional polite and friendly valuer
Would use this company again.

December 11, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks for taking the time to leave a review, Vicky. We're happy to hear you were pleased with the service of our surveyor.

Kind regards,
SDL Surveying

Rated 3 out of 5 stars

Knew survey was happening today

Knew survey was happening today, just didn't know a time it was happening at, which would have been helpful, as it made surveyor late for another appointment. Surveyor was very efficient and polite.

December 11, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Andrew,

We're sorry to hear that the time slot wasn't communicated correctly to you.

If you haven't already, please get in touch to raise a complaint with our customer relations team at customerrelations@sdlsurveying.co.uk, with the full property address or reference number, and we will look to review the case further and take actions to improve our service.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Prompt and kept to the time.

Prompt and kept to the time.

December 10, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Djamil,

It's always great to hear our surveyors are doing a great job, thanks for taking the time to leave a review.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Fantastic Company

Excellent Dates of availability, Fantastic Communication, Very professional Gentleman attended property, extremely thorough, overall service amazing could not fault anything highly recommend the company.

December 11, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Vicky,

We're happy to hear you found everything from our booking service to surveyor excellent! Thank you for taking the time to leave a review.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

First time buyer nerves

As a first time buyer the concept of surveyors made me nervous but I honestly shouldn’t have been. From the very beginning the team offered me endless support and were quick to respond. The pricing compared to other quotes received was brilliant. On the day of the survey Paul Fieldson called me on his way to the property to go through what would be happening and to see if I had any concerns he also said he would be available to speak to and to call him at any time to speak through the report. And he was true to his word! I received the report within hours which flagged a couple of concerns which Paul explained in detail for me when I called later that day. Paul was truly a professional and that no question was too silly - thank you Paul. I highly recommend SDL and Paul and will be doing so to friends and family. Thank you.

December 9, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

It's great to hear Paul managed to make the process of buying your first house a little bit easier – we'll pass on your comments!

Thank you for taking the time to leave a review.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Second Survey Done. Wouldn’t Go Anywhere Else

After having a survey done previously with Paul Fieldson. There was only one person I would go back to for another survey to be done. As like previous survey. Paul was efficient, professional and very through as before. Booking was very simple and the pricing was very good. The report was done on the same day to avoid any delays on my house purchase. Thank you again Paul, very much appreciated.

December 10, 2025
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thank you for taking the time to leave a review, James, and we'll make sure to pass your comments on to Paul. It's always great to hear customers are satisfied with the service our surveyors provide.

Kind Regards,
SDL Surveying

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