I never received my $300 order placed in July of 2023 and the company was unresponsive in my attempts to reach them thru their website and by phone to cancel and request refund. The BBB says there has... See more
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Excellent customer service from Oscar and SD Truck Springs! Oscar went above and beyond to get our springs delivered ASAP; cross country a few days before christmas, and with a huge storm hitting the... See more
Starting this project, I had no idea how to spec’ the replacement shock absorbers on my 2000 Beaver motorhome. The numbers on the existing ones let nowhere. I contacted SD Truck Springs and met Devin... See more
Called to follow up on my order and Derrik in customer service was a great help! He was very informative and made sure all of my questions were answered. I needed an alternative shipping date to bette... See more
Company details
Contact info
85-7 Air Park Drive, 11779, Ronkonkoma, United States
- 877-774-6473
- Customerservice@sdtrucksprings.com
- sdtrucksprings.com
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Derrick was very helpful in expediting…
Derrick was very helpful in expediting my order that had lingered for 2 months. His explanation of the situation helped me understand the issues. I will definitely order again from this company.
Thanks Heather!
Thanks Heather for helping me out! Very professional
Derrik is the best!
Derrik reinstated my faith quickly in this company, he worked hard to make sure I was happy and succeeded.
Trying to find missing parts
Brian Bugiada made my experience great.
He understood my problem and went above and beyond to help me.
Helping with questions trimbren order and satisfying…
Helping with questions and satisfying my concerns. Derrick was professional and courteous knowledgeable and friendly
Brian helped me a lot
Brian helped me a lot. He is proactive and very responsive.
Fast and friendly service
Fast and friendly service! There was a problem with my order but Allyra worked out the problem and got the products I needed coming. Thanks
I ordered Bilstein shocks for my…
I ordered Bilstein shocks for my motorhome. I was pretty much stuck in the desert of AZ. My shocks had failed and I was afraid to drive to much without.
I found my shocks at SD after much searching on the internet. I spoke with a very helpful person who assured me that not only were they in stock, but that I could receive them within three business days. Long story short that didn't happen.
Jackie to the rescue! I called SD and Jackie answered. After hearing my story, she immediately contacted her supervisor. Over the next three days she followed up and made sure my order was found and promptly shipped. It was an awesome example of customer recovery.
Jackie, was always cheerful, positive and professional. I would definitely turn to SD for all my future needs and will pass this on to friends. Thank You Jackie!
Sincerely Casey Clemmons
Brian helped me out
I had a problem with my air command air…
I had a problem with my air command air bag system so I called customer support. 3 rings and a very helpful guy named derrik helped me submit a warranty claim. Verry happy with company and employee
Excellent customer service from Oscar…
Excellent customer service from Oscar and SD Truck Springs! Oscar went above and beyond to get our springs delivered ASAP; cross country a few days before christmas, and with a huge storm hitting the east coast. Great product, reliable company, fast customer service reply via online chat, phone and email! A+++
The guy wasn’t foreign
The guy wasn’t foreign, or at least spoke good American English.
Good communication. Staff were helpful
My experience with SD Truck was not good at all I asked for a quote for 2 shocks including shipping.
After seeing SD standard print out on all quotes saying shipping dose not apply outside the USA ,I emailed back requesting the price to get the shocks to my Canadian address. Even after clearly telling the Rep Oscar I wanted no surprises later I get another bill from UPS for $150 dollars.
Brian in sales was great
Brian in sales was great. All instructions for measuring bolts were clear and concise. Brian made sure everything was in stock and was able to take advantage of some end of year pricing. 5 stars 2003 ZR2 rear springs, bolts, bilstien shocks.
Very helpful and nice and quick
Jacque Robinson was simply AMAZING
Jacque Robinson was simply AMAZING, This company is very blessed to have such a person working in there customer service.
Derrick got 'er done!
I ordered spring air bags for my FJ Cruiser. There was a few weeks delay in SDTruck Springs getting the item from their supplier. When I called for a status of my order, Derrick went to work securing the item from another of their associated vendors. He explained it would be few more bucks with shipping which I agreed to. He re ordered the item and they were on my porch within 72 hours, Great Job Derrick with communication and the follow through.5 STARS bud!
Bryan found me what I needed.
I ordered airbags over a month ago and…
I ordered airbags over a month ago and no shipment and no refund these guys are a scam
Brian was very helpful and on top of it.
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