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Sea Island Coffee Reviews 

406
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, often describing it as the best they have ever had. Many people appreciate the efficient delivery service, noting that products arrive quickly and promptly. The ordering process is frequently highlighted as easy to use, supported by responsive and helpful customer service. However, some customers also noted issues with external delivery services, such as shipments getting stuck in customs or problems with specific carriers. A few other people also felt that certain coffee varieties did not meet their taste expectations, mentioning issues like under-roasted beans, bitterness, or a lack of expected flavor profiles.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the coffee as amazing,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the coffee as amazing,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as fantastic, great, and... See more

Order

Reviewers mention positive feedback about order, highlighting an easy ordering system and prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied

Rated 5 out of 5 stars

Customer experience great; I had to phone the London shop with a question about the Jamaica Blue barrel which was answered proficiently by a lovely lady. Many thanks 🙏 As to the coffee you’ll ha... See more

Company replied

Rated 5 out of 5 stars

Good roast. Good beans. Up to expectations. But the package (tin) doesn’t contain a one-way valve. After leaving the beans sitting for two weeks to release gas, the packaging inside became very inflat... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

406 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(406)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn…

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of this coffee and appreciate its origin and those involved in its journey to them. I do, thank you.

March 20, 2026
Rated 5 out of 5 stars

Great coffee one of the best I’ve tried…

Great coffee one of the best I’ve tried and received it very quickly. Thank you for the great service

March 9, 2026
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Reply from Sea Island Coffee

So great to hear Faisal! Really pleased they delivered for you. If you’d like any guidance on what origins to explore next, feel free to reach out to us by email.

Rated 5 out of 5 stars

Excellent beans + excellent service +…

Excellent beans + excellent service + prompt delivery = An A+ experience with Sea Island Coffee….again!

March 9, 2026
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Reply from Sea Island Coffee

Exactly what we like to hear, Kevin. Pleased it was seamless from start to finish.

Rated 5 out of 5 stars

Very unique and interesting coffees…

Very unique and interesting coffees -the kinds I've never seen or heard of elsewhere. Exceptional service and product, just wish I could afford to get more!

March 26, 2026
Unprompted review
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Reply from Sea Island Coffee

Thank you, Dougal. It’s great to hear you’ve found something unique with us.

Rated 5 out of 5 stars
Sea Island Coffee logo

Reply from Sea Island Coffee

Wonderful to hear. Delighted you’re enjoying the Costa Rica Geisha Honey! Let us know if you ever need recommendations on which origins to try next :)

Rated 5 out of 5 stars

Wow - from the coffee connoisseur

Wow! - I ordered a few flavors for my son who is a coffee connoisseur. We ordered the Nepal, The Sao Tome and the Jamacia Blue and enjoyed opening the package together and reading the stories about the coffee prior to tasting. He is thoroughly enjoying the coffee, taste and quality of the coffee. New customers here!

March 4, 2026
Rated 5 out of 5 stars

In my opinion: This is Really Good Coffee

I usually make a big order of Nespresso Hawaiian this time of year. This year I decided to try Sea Island Coffee. I got 4 different kinds; Hawaii, Clifton Estate, Panama Geisha, and St Helena. I have tried all of them a few times and I don’t have a clear favorite, yet. They are all to my liking. The only problem is they don’t work well in my well used CREATISTA machine. They don’t make good creama. I think it depends on what Nespresso machine you have. I made up my mind that I liked the flavor so much that I didn’t care. But, I have since heard of this OPAL ONE CAPSULE MACHINE by Colonna Coffee. Another British company. So, I ordered one to try. Either way I really like this coffee.

February 23, 2026
Rated 5 out of 5 stars

Fantastic coffee

Fantastic coffee. Fantastic service.

February 27, 2026
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Reply from Sea Island Coffee

Diana, lovely to hear! Delighted you’re enjoying the coffee

Rated 5 out of 5 stars

Excellent Coffee

Excellent Coffee. Excellent service.

February 25, 2026
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Reply from Sea Island Coffee

Jason, great to hear. Delighted you’re enjoying the Ethiopia Yirgacheffe!

Rated 5 out of 5 stars

I love this company and how I have the…

I love this company and how I have the ability to buy from small producers. The ability to buy from the origin of the beans, and to know where they come from and they’re single source purity. Plus, we’ve learned so much about these areas and coffee. It has been worth the price for us.

January 26, 2026
Rated 5 out of 5 stars

Very good coffees. Great service

I called Sea Island to seek adfvice on what coffees might suit my taste and budget best. The staff were very friendly and helpful. I chose a range of coffees which arrived promptly. Excellent coffees. Far better than any I have had in the past. Highly recommend

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Beans arrived poorly roasted

Beans arrived roasted. Were roasted very little, almost still green, barely past first pop. Brew was bitter, very acidic, not drinkable. Buying it was a very expensive mistake. Will not buy from sea island again.

January 16, 2026
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Reply from Sea Island Coffee

Hi Robert, we're really sorry to hear you didn't enjoy your coffee beans on this occassion. We note down the roast Agtron level of every batch we roast, and I've had our Q grader test our roast level for our Yemeni coffees today and she's happy with the level. It's possible this coffee is just not to your taste. However, we do take this type of feedback seriously so I'll follow up via email with you to see if we can find out anything else about your order in case something went amiss.

Rated 5 out of 5 stars

Terrific coffee and wonderful service

Terrific coffee and wonderful service. Highly recommended.

January 12, 2026
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Reply from Sea Island Coffee

Brian, we are so pleased to hear that. Grateful for your kind words and the recommendation.

Rated 5 out of 5 stars

I received my beans quickly!

I received my beans quickly!
Beans were very fresh. I could smell them as soon as I received the box.

January 5, 2026
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Reply from Sea Island Coffee

Thanks for the lovely note! You picked some outstanding Geishas, hope you're enjoying them.

Rated 1 out of 5 stars

My shipment hasn’t even been delivered…

My shipment hasn’t even been delivered yet and is stuck in customs. DHL is reaching out to me to provide detail on the manufacturer and address which isn’t something I could possibly know. I have reached out to Sea Island asking for help providing this information so this gift I am sending my daughter can be delivered. Very poor experience for something I thought would be a fun surprise for my daughter.

January 9, 2026

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