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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more
Company replied
Customer experience great; I had to phone the London shop with a question about the Jamaica Blue barrel which was answered proficiently by a lovely lady. Many thanks 🙏 As to the coffee you’ll ha... See more
Company replied
Good roast. Good beans. Up to expectations. But the package (tin) doesn’t contain a one-way valve. After leaving the beans sitting for two weeks to release gas, the packaging inside became very inflat... See more
Company replied
Company details
About Sea Island Coffee
Written by the company
Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.
We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.
We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.
Contact info
164 Old Brompton Road, SW5 0BA, London, United Kingdom
- 02032420936
- info@seaislandcoffee.com
- seaislandcoffee.com
4.6
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Awesome Customer Service!
These guys are super responsive and send products quickly!
In my situation, the coffee arrived partially damaged as a result of shipping.
The team immediately responded and sent over a free replacement of the entire package - not just a replacement of the damaged sleeves!
This was truly above and beyond customer service!
Highly recommend!!!
November 17, 2025
Reply from Sea Island Coffee
Hi Mitch, thank you very much for your thoughtful review! We hope you're enjoying your St Helena coffee pods!
Excellent
Great service as usual prompt delivery and most of all great tasting coffee
November 18, 2025
Reply from Sea Island Coffee
Thank you, Sylvi. We’re so pleased to see the Jamaica Blue Mountain continue to be a favourite!
Speed of delivery and quality and…
Speed of delivery and quality and design of packaging of coffee.
November 11, 2025
Reply from Sea Island Coffee
Thank you, John. Glad your order arrived quickly. We hope you are enjoying the St Helena beans! :)
Bad experience
The coffee it was very light ,
5.2 grams per capsule, it’s not enough
to make a real espresso. I aspected 6 types of coffee but they changed 2 types without informing me.
Expensive capsules,
Bad experience.
November 6, 2025
Reply from Sea Island Coffee
Hi Abelrahman,
We're sorry you didn't have a positive experience on this occasion. Just to let you know, 5.2g is the standard amount of coffee to put inside pods and is in line with what Nespresso themselves (5.3g). Since your order a few weeks ago, we have updated the 6 origins in our Luxury Pod Collection since your order a few weeks ago, which is why you see that the current collection has 2 different origins. At the time of your order the collection on the website matched with what you received 🙂. If you have any other questions or any way in which we can help, please email us at info@seaislandcoffee.com and we would be happy to assist.
Perfect beans Galapagos clearly.
October 31, 2025
Reply from Sea Island Coffee
Thank you, John. Delighted to see Galapagos coffee has become a favourite!
Reply from Sea Island Coffee
Thanks, David. Glad you have been enjoying the Jamaica Blue Mountain coffee.
Sao Tome And Principe Coffee
First of all, let me just say, I have been trying to get ahold of coffee from Sao Tome and Principe for years . It is legendary , and supposed to be some of the best in the world.
Turns out, it is. Incredible flavor. Absolutely the best coffee I have ever had. Thank you to Sea Island coffee. You have earned yourself a loyal customer for life. Keep it coming :)
October 28, 2025
Reply from Sea Island Coffee
Thank you Daniel! We're always glad to hear when one of our rarer origin coffees is appreciated by our clients. The Monte Café, Sao Tome is truly legendary! We have been working with the farmers for so time now and are very pleases to be able to offer it again. We are continuing the partnership and you can look out for a special new additional São Tomé release in the new year!
Great service!
October 23, 2025
A* Service
A* Service
An excellent coffee company with super easy to use website, absolutely the best coffee, to suit all tastes and a really efficient delivery. These people really know what they are doing!
October 16, 2025
Reply from Sea Island Coffee
Hi Fiona, thank you so much for your kind review. We're glad you've been enjoying your coffee so much!
Lovely coffee bags
October 15, 2025
Reply from Sea Island Coffee
Thank you, Anita! We are hoping to do more origins in Brew Bag format in the new year, and we're always interested to hear from customers what origins we should try next!
Delivery was quick and efficient
October 13, 2025
Reply from Sea Island Coffee
Thanks, Judith! Delighted your delivery was quick. We always target UK delivery within 48 hours.
Reply from Sea Island Coffee
Thank you, Ahmed. The diversity and uniqueness of our origin catalogue is something we take immense pride in and have worked hard to curate. We're always working on expanding and refining it, so keep an eye out for the new origins we have coming out soon! :)
Excellent Coffee
Excellent Coffee! The product is packaged well, and the coffee is excellent. The product description and origin information on the packaging are reassuring and align with my expectations. Thank you so much. Love it.
September 29, 2025
Reply from Sea Island Coffee
Cheers Gavin! So glad you have been enjoying the JBM Nespresso Pods! :)
Great customer service
Great customer service. Despite all difficulties with DHL delivery services, were able to locate the package and complete delivery. Coffee is great. 5 stars
September 23, 2025
Reply from Sea Island Coffee
Thank you very much for taking the time to write a review, Vladimir. We are delighted everything arrived safely and hope you are enjoying the Fijian coffee.
Good customer service when i asked a…
Good customer service when i asked a question and quick delivery. Have yet to try the coffee as its for a present
September 16, 2025
Reply from Sea Island Coffee
Thank you, Jane. Delighted you were pleased with the customer service and quick delivery. We hope the gift goes down brilliantly and that you get to try the coffee next time! :)
Happy Beans Happy Customer
Absolutely flawless process during ordering, product description was awesome
September 9, 2025
Fantastic customer service and delicious coffee
Absolutely fantastic customer service. Emily went above and beyond to help with a query I had about a certain product. A very easy ordering system and delicious coffee that arrived promptly. I would definitely recommend Sea Island Coffee.
August 29, 2025
Reply from Sea Island Coffee
Hi Jo, it was a pleasure to be of assistance and we're so glad you enjoyed your coffee! Thank you for the kind review.
Love you
Love you, guys 😍. What else can I add to these words? From packaging and service to coffee itself, simple love
September 1, 2025
Fast delivery
Fast delivery, delicius products- Service at it‘s best. Thanks so lot!
September 2, 2025
Reply from Sea Island Coffee
Hi Ralf, Thank you for your 5-star review - we’re so pleased you enjoyed the coffee pods.
The Sea Island Team
I need to return this product
I need to return this product. Unfortunately the pods do not fit my Nespresso machine. I do not have the packaging. Can you please send me return instructions?
August 21, 2025
Reply from Sea Island Coffee
Hi Kimberly, Thank you for your review and for getting in touch - we’ve just reached out to you via email about this and look forward to hearing from you.
The Sea Island Team
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