Sean Hennessy Electrical Superstores Reviews 

110
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly, professional demeanor. The delivery service is frequently highlighted for its exceptional speed and efficiency, often providing next-day or even same-day delivery. Many people commend the delivery drivers for being courteous, professional, and going above and beyond by installing appliances and removing old units or packaging. The overall service is described as excellent and hassle-free, leading to high recommendations from consumers. However, some customers also noted dissatisfaction with staff knowledge or the handling of issues, including instances where product problems were not adequately addressed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising their helpfulness and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speed and efficiency of... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Users describe positive interactions with product, often highlighting the competitive pricing and wide range... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the smooth and efficient ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a tumble dryer delivered today, only ordered it last night. The driver Seán made contact with me early this morning and gave me an estimated arrival time. Access to my home can be difficult but Se... See more

Company replied

Rated 5 out of 5 stars

I couldn’t get any other shop in the country to supply me with an American fridge that would fit the narrow space I have. The doors needed to be removed off the old one, taken outside and taken away f... See more

Rated 5 out of 5 stars

Fantastic service and the best price going from Sean Hennessy Electrical, Rathkeale My integrated fridge gave up on me suddenly, and I needed a replacement fast. Jason in-store was brilliant, so he... See more

Rated 5 out of 5 stars

I ordered an electric oven online at 7.40am received a phone call at 8.20am to say that my oven would be delivered that morning by 10am, an absolutely fantastic service. I have dealt with Sean Hennes... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(110)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute belter of a place bought a jbl…

Absolute belter of a place bought a jbl speaker from here it’s a serious machine great customer service couldn’t ask for better I’m the life of the party now. Would recommend highly 👍

June 11, 2026
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hi Liam,
Thank you for the fantastic review! We're delighted to hear you're loving your new JBL speaker and that our team provided the great customer service you were looking for. We hope it's keeping the party going! Thanks again for your recommendation we really appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

Happy camper with my new washer!

Bought a washing machine online but wanted to find out a bit more information on it. When i contacted their sales email I had a lovely girl called andrea inform me of anything i was confused about. She even offered to call me and went out of her way to make sure I was comfortable with my new machine! Great service and I got my washer the following day so was fast too highly recommend!

June 5, 2026
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hi Shau,
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that Andrea was able to answer all your questions and make you feel confident about your new washing machine. We'll be sure to pass your kind words on to her – she'll be thrilled to hear them. It's also great to know your order arrived so quickly. We really appreciate your recommendation and hope you enjoy your new washing machine for many years to come!

Rated 1 out of 5 stars

I purchased an Indesit washing machine…

I purchased an Indesit washing machine from Sean Hennessy Electrical approximately three months ago. Since then, the machine has experienced several issues, including a pump fault that was never properly resolved.
Despite repeated attempts to get the problem fixed, the situation dragged on for almost a month without a satisfactory outcome. A washing machine is an essential household appliance, and being left without a reliable solution for such a long period was extremely frustrating.
Unfortunately, the lack of effective after-sales support left us with no choice but to purchase another washing machine today. This was an expense we should not have had to incur so soon after buying a new appliance.
I am very disappointed with the overall experience, both with the product and the handling of the issues afterwards. As a result, I will not be a customer of Sean Hennessy Electrical again and would not recommend this experience to others.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Warning! Do not purchase or go near this place!

Warning! do not do business with this person and their family! sold 2 faulty units, was no help to move either in or out of business, blamed customer for issue and did not want to check because “my unit don’t do that”. tried to not pay taxes like any business should. children at the place of business working for the owners and moving products whilst others run around vehicles. uses ai slop on business website and advertisements when it is so simple to take a photo or pay another small business from another small business. when taken second machine back a man proved the first machine was leaking and was faulty probing he’s machine do in fact leak.

June 9, 2026
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hi Scott, thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience.

We take customer concerns seriously and always aim to provide quality products and support. While we respectfully disagree with several statements made in this review, we understand that your experience did not meet your expectations

Regarding the equipment supplied, we investigated the issues that were brought to our attention and acted based on the information available to us at the time. We strive to resolve any genuine faults fairly and in accordance with our policies.

As a family run business, we work hard to provide honest service to all customers and maintain a safe and professional environment at our premises.

We would welcome the opportunity to discuss any remaining concerns directly and work toward a constructive resolution. Please feel free to contact us privately.

We wish you all the best.

Rated 5 out of 5 stars

Many thanks for great service

Bought my American fridge in Rathkeale recently. Service was great and staff were very helpful. Special thanks to Caoimhe who we dealt with and Sean who delivered the fridge very quickly. Have been shopping with Hennessys for years couldn't recommend enough!

May 9, 2026
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hi Tracey, Thank you so much for your wonderful review and for your continued support over the years.

We're delighted to hear that you had a great experience purchasing your American fridge from our Rathkeale store. Caoimhe will be thrilled to know that her assistance made the process easy and enjoyable, and we'll be sure to pass on your kind words to Sean as well for ensuring a quick delivery.

As a family run business, it means a lot to us to have loyal customers like you who continue to choose the Hennessy stores time and time again. Your recommendation and support are truly appreciated.

We hope you're enjoying your new fridge, and we look forward to helping you with any future purchases.

Rated 5 out of 5 stars

Excellent service today

Excellent service today in Sean Hennessy electrical rathkeale , the salesperson Lauren really helped me out and she was very knowledgeable, would really recommend shopping there , delivery also with in 24hrs

May 28, 2026
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hi Caoimhe! Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you received excellent service in our Rathkeale store and that Lauren was able to help you find exactly what you needed. We pride ourselves on providing knowledgeable advice and great customer service, so it's wonderful to know that your experience reflected this.

We're also pleased that your delivery arrived within 24 hours, as we always aim to provide a fast and reliable service for all of our customers.

Thank you for your recommendation and for choosing Sean Hennessy Electrical Expert. We truly appreciate your support and look forward to welcoming you back again soon.

Rated 1 out of 5 stars

Avoid

Avoid not good at all

April 6, 2026
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.

As your review doesn't provide any details, we're unable to investigate the issue or address your concerns directly. We take customer satisfaction very seriously and would appreciate the opportunity to learn more about what happened.

Please feel free to contact us directly so that we can look into the matter and do our best to resolve any concerns you may have.

Kind regards,

The Sean Hennessy Electrical Team

Rated 5 out of 5 stars

Fantastic service

From start to finish a great experience. No delays in delivery which was brilliant. Took my old fridge away and all the rubbish too. From Jason who dealt with us I store to Nico and Jamie who delivered I couldn’t find fault. All knowledgeable in their respective jobs and so easy and pleasant to deal with.

March 10, 2026
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hello Denise,
Thank you so much for taking the time to leave a review. We are glad you enjoyed the hassle free experience that we strive to provide for every customer. Thank you for choosing to shop with us and we look forward to seeing you again in the future!

Rated 5 out of 5 stars

Had a great experience with Emma in the…

Had a great experience with Emma in the Shannon store, we wanted a specific style of kettle for our kitchen and she went above and beyond and sourced it for us even though it was out of stock in that store. We really appreciated the effort she went to and will definitely return again in future!

December 20, 2025
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hello Pauline,
Thank you so much for your review, we really appreciate the feedback. We are delighted your experience with us was pleasant and hope to see you in the New Year!

Rated 5 out of 5 stars

Great experience, fast delivery

I had a really great experience ordering from this company.

I purchased a Shark vacuum online on Monday 22 December. On Tuesday, I received a voicemail confirming it would be delivered on the 24th, and later that day the driver texted to ask if delivery that evening (23rd) would suit instead.

Ordering on the 22nd and receiving next-day delivery during the Christmas period is genuinely impressive. Communication throughout was clear and helpful, and the delivery flexibility was very much appreciated.

While the website could benefit from a bit of modernising, overall the experience was excellent and I would absolutely purchase from them again.

December 22, 2025
Unprompted review
Sean Hennessy Electrical Superstores logo

Reply from Sean Hennessy Electrical Superstores

Hello Sinead,
Thank you so much for your review! We are thrilled that you had a great experience shopping with us. We always try to be as flexible and efficient with deliveries as possible. We are currently looking into modernising our website and really appreciate your feedback. We hope to see you in the New Year!

Rated 5 out of 5 stars

Amazing service

What a service, I ordered for delivery to Dublin on the Tuesday got a phone call from a Lovly lady on the Wednesday to make sure it was ok to deliver on the Thursday, later got a text message from the delivery guy who I taught was a bot, i replied to the text to say leave with a Neighbour if I’m not in they text me back to assure me they would take good care of the package, where do you get that these days highly recommend and will be my first point of call when I need anything in the future thanks guys

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and pricing

Ordered an oven, but just before it was to be delivered they noticed some damage, so they proposed a better oven and matched the price so i could still get my oven delivered on time .,very happy with their service and their pricing

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sean Hennessy…

I usually visit Sean Hennessy Electrical store in Mallow have done so over the years, It's a store with a great choice of items , staff are very friendly ,helpful and knowledgeable. I do like when I hear them give their own impression of an item they have purchased and its good or not so good points .Parking is also a plus ,giving one time to brouse and discuss your purchase . No need for North Cork to travel else where I can reccommend this stor highly to others .

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Store in mallow is amazing

Store in mallow is amazing, very helpful staff , after buying a few different appliances there very happy with them lots of choice and price range , will certainly be going back when needed

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

I have visted 2 stores the rathkelae store and the mallow store. I went in for a fridge in the mallow store a woman with blonde hair was helping me she knew the products well but when I went to pay I saw her being rude to the other employees which I find is very unprofessional especially infront of customers. Only positive is the young man who loaded the fridge into the car. The rathkelae store is another story. First I saw a shouting match between a customer and employee, when I asked an emplyee about products the woman seemed to know little to nothing about the product. Walked out without buying anything. Won't be visiting again. Wouldn't recommend to anyone I know.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and the best price…

Fantastic service and the best price going from Sean Hennessy Electrical, Rathkeale
My integrated fridge gave up on me suddenly, and I needed a replacement fast. Jason in-store was brilliant, so helpful and really knew his stuff, making it easy to find the right one.
Delivery was super quick too, and Sean, who dropped the fridge off, was friendly, professional, and had everything sorted in no time. Great service all round. I’d highly recommend Sean Hennessy Electrical to anyone.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t get any other shop in the…

I couldn’t get any other shop in the country to supply me with an American fridge that would fit the narrow space I have. The doors needed to be removed off the old one, taken outside and taken away for recycling. Then the new one then had to have the doors removed before coming inside and refitted once inside, no one would even quote me for this except Sean Hennessys. They said they would be with me Friday and they turned up as promised. Absolutely thrilled, couldn’t recommend enough, they really went above and beyond to help me

October 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look