Sean Hennessy Electrical Superstores Reviews 

110
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly, professional demeanor. The delivery service is frequently highlighted for its exceptional speed and efficiency, often providing next-day or even same-day delivery. Many people commend the delivery drivers for being courteous, professional, and going above and beyond by installing appliances and removing old units or packaging. The overall service is described as excellent and hassle-free, leading to high recommendations from consumers. However, some customers also noted dissatisfaction with staff knowledge or the handling of issues, including instances where product problems were not adequately addressed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising their helpfulness and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speed and efficiency of... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Users describe positive interactions with product, often highlighting the competitive pricing and wide range... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the smooth and efficient ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a tumble dryer delivered today, only ordered it last night. The driver Seán made contact with me early this morning and gave me an estimated arrival time. Access to my home can be difficult but Se... See more

Company replied

Rated 5 out of 5 stars

I couldn’t get any other shop in the country to supply me with an American fridge that would fit the narrow space I have. The doors needed to be removed off the old one, taken outside and taken away f... See more

Rated 5 out of 5 stars

Fantastic service and the best price going from Sean Hennessy Electrical, Rathkeale My integrated fridge gave up on me suddenly, and I needed a replacement fast. Jason in-store was brilliant, so he... See more

Rated 5 out of 5 stars

I ordered an electric oven online at 7.40am received a phone call at 8.20am to say that my oven would be delivered that morning by 10am, an absolutely fantastic service. I have dealt with Sean Hennes... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(110)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holly was brilliant

Holly was brilliant . After a complete and utter fiasco because of fast ways negligence I was missing a product. Holly done everything she could for me and sorted everything out and was in constant communication with me updating me . Brilliant customer service

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

great value

produt arrived on time and in perfect condition great value well packaged great communication from website would highly recommend this company

August 9, 2022
Unprompted review
Rated 1 out of 5 stars

Under No Circumstances Should Anyone Deal With Sean Hennessy

For the record, I do not "rate" Sean Hennessy at all but am forced by this system to give them one star - they do not deserve even a one star rating.

Please do not hand over one cent of your hard earned money to Sean Hennessy. They over commit, under deliver and quite frankly lie to cover up their incompetence.

So much for wanting to keep our local traders in business by giving them our custom - is it any wonder we are forced into the city to make our purchases!

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience!

Ordered today, shipped tomorrow recieved a day later.
I needed to call them as my order was using Humm, but it went smooth and they had the best price out there.

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I visited my local Sean Hennessys` to buy a large appliance, I had confirmed the price of €329 the previous day with the manager and also by their website.
When I asked to purchase one the young sales assistant asked for €349 and persisted with this despite my efforts to persuade her that she was wrong.. She did not refer to the manager or the computer to verify the correct price.
After some time with this, it was apparent that it was, for her, €349, take it or leave it. I left the shop, but not before she was overheard referring to me as a "chancer". Never in my 70 yrs have I been subject to this kind of contempt and insolence from any shop staff.
I will certainly not frequent this shop in the future even though my previous experiences were ok.

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Buy electrical appliances here, because they actually give a s***!

***If you read this review and find it useful.in making a decision, let me know by giving it a 👍🏻 below.***

Excellent people from Margaret who answered my (I'm sure unusual) email requesting who they used for their deliveries in my area?
To the driver who brought the freezer, when they said they would.

Fair value, excellent service and a commitment to customer satisfaction.
And no, they knew nothing about
the debacle with Euronics (see my reviews under Euronics Ireland and Euronics UK) and their utterly appalling, incompetent (in my delivery at least) couriers Caulfields.

April 7, 2022
Unprompted review
Rated 1 out of 5 stars

Worst ever.

Worst ever.
Never got my delivery and I kept calling no answer ,so am going to get my money back through PayPal.

DON'T BUY ANYTHING FROM THIS COMPANY

December 17, 2021
Unprompted review
Rated 1 out of 5 stars

Misleading extended warranties

Purchased an ipad in 2017 and was sold the extended warranty until 2024 from a third party company for an extra €150. Was told that it was to cover for ANY eventuality. Well the cover was sold to me as "whatever happens" so that kind of tells you that it would cover ANYTHING. Anyway last month my son broke the screen and I contacted the insurance company and am still (approx. 4-5 Weeks later) waiting for them to reply to several emails or answer a call. I checked the insurance companies Trust pilot reviews and it is actually disgraceful. How Sean Hennessy can be using such a dodgy, robbing, incompetent company for their product warranties is actually beyond me. I also went onto Sean Hennessy site and had a look at the cover they provide and they have it advertised as "whatever happens" but then it states "not for accidental damage". Are they actually having a laugh? That is one of the main reasons I purchase extended warranty for ACCIDENTAL DAMAGE. Also the store assistant sold the extended warranty to me as accidental damage cover.
I have now had to pay for screen repair myself and will never return to Sean Hennessy again.

May 30, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look