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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its competitive pricing and the invaluable feature of viewing actual seat photos, which greatly aids in selecting the best seats. The website is frequently highlighted as user-friendly and easy to navigate, making the booking process quick, straightforward, and reliable. Many appreciate the instant ticket delivery and the overall smooth experience from selection to confirmation. However, some customers also noted discrepancies in pricing, finding tickets cheaper directly through theatre websites, sometimes with additional perks. A few reviewers mentioned issues with the clarity of booking fees and occasional difficulties with ticket delivery or confirmation, leading to concerns about the final price paid or the timely receipt of tickets.

What people talk about most

Price

People report positive experiences with price, often finding competitive and discounted rates for tickets,... See more

User experience

Clients share positive opinions on user experience, highlighting the website's ease of use and navigation.... See more

Website

Users describe positive interactions with the website, frequently praising its ease of navigation and clear... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy and simple.... See more

Product

Customers consistently note positive experiences with the product. Many reviewers appreciate the ability to... See more

Based on these reviews

Rated 5 out of 5 stars

Seats and view excellent, sound fantastic, band and singers great, song choices awesome - Bob Geldof, Harvey Goldsmith and Maggie characters were outstanding and funny. Well written. Nice one John. Ge... See more

Rated 5 out of 5 stars

I regularly refer to Seatplan to look at views from various seats at theatres. I usually purchase my tickets from Seatplan too, because the prices are often better than most but I like the fact that... See more

Rated 5 out of 5 stars

Seat Plan are easy to book with and send a timely reminder with tickets. We had gone cheap and booked restricted view tickets. Normally the restriction is minimal but this time there was a considerabl... See more

Rated 5 out of 5 stars

Great website - very easy to navigate and select the date and the seat I wanted. Also, importantly, the views from the different seats were shown, plus the reviews, so there were no surprises when I g... See more


Company details

  1. Event Ticket Seller

Written by the company

SeatPlan has been helping theatregoers find the best theatre seats since 2011. We display view from seat photos and aggregate availability and prices from leading theatre websites to find the best prices and deals. As a Secure Tickets from Authorised Retailers (STAR) accredited seller with over 300,000 happy customers, you can buy tickets with confidence through the secure and encrypted checkout process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

The show had been recommended to us by a friend. We had seats in the middle of the Royal Circle, towards the back. This gave us a great view of the whole stage. The show was fantastic - what a great way to explain how Live aid came about & the good that has come from it. The cast were fabulous & the music took us back to the 1980s - yes we did sing along!! Was the perfect way to celebrate a birthday.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing show and view

I sat in the dress Circe row B 14 excellent view but if you got long longs little cramped but the seat was comfortable the show stranger things was amazing and mind blowing wow factor definitely recommend seeing this show, the cast are a credit to this TV show felt like you was there

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent musical

Seats and view excellent, sound fantastic, band and singers great, song choices awesome - Bob Geldof, Harvey Goldsmith and Maggie characters were outstanding and funny. Well written. Nice one John. George from Exeter ( all those years ago).

December 8, 2025
Unprompted review
Rated 3 out of 5 stars

I can I get half my money backlike to play

I like to play, but it wasn’t worth £102. We sat on row E one and two and it was next to a wall which I thought was by an Nile on the plan that you looked at it should’ve been £50 cheaper than what it was because you couldn’t see the other side of the stage and the seats were very uncomfortable and too small for tall people like my other half

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

A bit of a Con

A bit of a Con, I thought I was booking through the Theatre Web site (the Duchess) , Seat Plan charged me an £87 for a seat that was on sale from the theatre for £72.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars
SeatPlan logo

Reply from SeatPlan

Hi Martyn,

Thank you for your review, and we’re very sorry to hear you didn't receive your e-tickets right away. Ordinarily, these should arrive within 30 minutes of receiving your confirmation from us, and are sent in a separate email from the ticketing provider. Sometimes these can be flagged as spam due to the attachment, or not come through for various reasons - while this is rare, it does happen, and we sincerely apologise that this was the case with your booking.

It doesn't look like we have an email from you in our help@seatplan.com inbox, so it sounds like you may have reached out to the ticketing provider directly in the first instance. The provider for this booking was Encore Tickets. Should there ever be any issue receiving the tickets or getting in touch with the ticketing provider, we always advise reaching out to our help@seatplan.com email so we can escalate this internally for you.

We hope that you enjoyed the show despite this issue.

All the Best,
Team SeatPlan

Rated 5 out of 5 stars

Excellent

Excellente prestation. Nos reservations etaient conformes a la commande.
Inoubliable spectacle a Broadway

December 13, 2024

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