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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its competitive pricing and the invaluable feature of viewing actual seat photos, which greatly aids in selecting the best seats. The website is frequently highlighted as user-friendly and easy to navigate, making the booking process quick, straightforward, and reliable. Many appreciate the instant ticket delivery and the overall smooth experience from selection to confirmation. However, some customers also noted discrepancies in pricing, finding tickets cheaper directly through theatre websites, sometimes with additional perks. A few reviewers mentioned issues with the clarity of booking fees and occasional difficulties with ticket delivery or confirmation, leading to concerns about the final price paid or the timely receipt of tickets.

What people talk about most

Price

People report positive experiences with price, often finding competitive and discounted rates for tickets,... See more

User experience

Clients share positive opinions on user experience, highlighting the website's ease of use and navigation.... See more

Website

Users describe positive interactions with the website, frequently praising its ease of navigation and clear... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy and simple.... See more

Product

Customers consistently note positive experiences with the product. Many reviewers appreciate the ability to... See more

Based on these reviews

Rated 5 out of 5 stars

Seats and view excellent, sound fantastic, band and singers great, song choices awesome - Bob Geldof, Harvey Goldsmith and Maggie characters were outstanding and funny. Well written. Nice one John. Ge... See more

Rated 5 out of 5 stars

I regularly refer to Seatplan to look at views from various seats at theatres. I usually purchase my tickets from Seatplan too, because the prices are often better than most but I like the fact that... See more

Rated 5 out of 5 stars

Seat Plan are easy to book with and send a timely reminder with tickets. We had gone cheap and booked restricted view tickets. Normally the restriction is minimal but this time there was a considerabl... See more

Rated 5 out of 5 stars

Great website - very easy to navigate and select the date and the seat I wanted. Also, importantly, the views from the different seats were shown, plus the reviews, so there were no surprises when I g... See more


Company details

  1. Event Ticket Seller

Written by the company

SeatPlan has been helping theatregoers find the best theatre seats since 2011. We display view from seat photos and aggregate availability and prices from leading theatre websites to find the best prices and deals. As a Secure Tickets from Authorised Retailers (STAR) accredited seller with over 300,000 happy customers, you can buy tickets with confidence through the secure and encrypted checkout process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good seats

This was an accurate description of the seating which will be helpful for follow up
Bookings.

September 18, 2025
Rated 1 out of 5 stars

Please check


Please check. When I arrived at the books office on Tuesday night I was told my ticket was for Thursday! Little man syndrome can’t get the date straight anyway they found me a seat but please check your reminder for that occasion in case I’m wrong but I’m sure you tell me my seat was for Tuesday oh well

September 14, 2025
SeatPlan logo

Reply from SeatPlan

Hi Vicki,

Thank you for your review. We're sorry to hear you had an issue with your tickets.

Looking at your account with us, we can see that your booking was made for the Thursday evening performance. We display the date of the performance throughout the booking process, and it should be clear on your order confirmation and your tickets when you receive them from our ticketing partners.

From your review here, it sounds as though the venue were able to accommodate you. We hope you enjoyed the show. If you ever have any issues with tickets booked through SeatPlan.com, please do contact us at help@seatplan.com so that we can help in any way we can.

Kind regards,
Team SeatPlan

Rated 5 out of 5 stars

Great website

Website very easy to navigate, great that it shows seat view before purchase

Good last minute prices

September 10, 2025

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