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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its competitive pricing and the invaluable feature of viewing actual seat photos, which greatly aids in selecting the best seats. The website is frequently highlighted as user-friendly and easy to navigate, making the booking process quick, straightforward, and reliable. Many appreciate the instant ticket delivery and the overall smooth experience from selection to confirmation. However, some customers also noted discrepancies in pricing, finding tickets cheaper directly through theatre websites, sometimes with additional perks. A few reviewers mentioned issues with the clarity of booking fees and occasional difficulties with ticket delivery or confirmation, leading to concerns about the final price paid or the timely receipt of tickets.

What people talk about most

Price

People report positive experiences with price, often finding competitive and discounted rates for tickets,... See more

User experience

Clients share positive opinions on user experience, highlighting the website's ease of use and navigation.... See more

Website

Users describe positive interactions with the website, frequently praising its ease of navigation and clear... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy and simple.... See more

Product

Customers consistently note positive experiences with the product. Many reviewers appreciate the ability to... See more

Based on these reviews

Rated 5 out of 5 stars

Seats and view excellent, sound fantastic, band and singers great, song choices awesome - Bob Geldof, Harvey Goldsmith and Maggie characters were outstanding and funny. Well written. Nice one John. Ge... See more

Rated 5 out of 5 stars

I regularly refer to Seatplan to look at views from various seats at theatres. I usually purchase my tickets from Seatplan too, because the prices are often better than most but I like the fact that... See more

Rated 5 out of 5 stars

Seat Plan are easy to book with and send a timely reminder with tickets. We had gone cheap and booked restricted view tickets. Normally the restriction is minimal but this time there was a considerabl... See more

Rated 5 out of 5 stars

Great website - very easy to navigate and select the date and the seat I wanted. Also, importantly, the views from the different seats were shown, plus the reviews, so there were no surprises when I g... See more


Company details

  1. Event Ticket Seller

Written by the company

SeatPlan has been helping theatregoers find the best theatre seats since 2011. We display view from seat photos and aggregate availability and prices from leading theatre websites to find the best prices and deals. As a Secure Tickets from Authorised Retailers (STAR) accredited seller with over 300,000 happy customers, you can buy tickets with confidence through the secure and encrypted checkout process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply got my tickets!

The app was simple to use and all the confirmation emails came through with our electronic tickets, no fuss. Can’t wait to see our show!

September 25, 2025
Rated 1 out of 5 stars

Too many unsolicited marketing emails…

Too many unsolicited marketing emails when I expressly opted.

September 24, 2025
SeatPlan logo

Reply from SeatPlan

Hi Jonathan,

Thank you for your email. We’re sorry to hear you felt you received too many emails from us.

Looking at your account, we can see that you had not opted out of marketing when signing up. Our marketing team have now unsubscribed you, but this can also be done by changing the marketing permissions under the ‘email settings’ section of your account, or by clicking the unsubscribe link at the bottom of the email.

We hope you had a good experience booking with SeatPlan despite this, and that you enjoy your show.

Kind Regards,
Team SeatPlan

Rated 5 out of 5 stars

My goto site from now on!

I wanted tickets to see ghost stories, so I went to the peacock theatre website..the cheapest seats we could find were off to the side, so I went to seatplan.com to check if there was a photo from that seat. I was pleasantly surprised that the tickets were £20 cheaper each from seatplan. This will be my goto site for theatre tickets from now on!

September 22, 2025
Rated 5 out of 5 stars

i haven't received the copy of the…

i haven't received the copy of the tickets yet - just the receipt. please send

September 22, 2025
SeatPlan logo

Reply from SeatPlan

Hi Karin,

Thank you for your review. Details on how to get the e-tickets reissued can be found in either your confirmation email or the 'My Tickets' section of our website. Alternatively, please contact us via email on help@seatplan.com and we can assist further with this.

All the Best,
Team SeatPlan

Rated 5 out of 5 stars

Easy to use

Easy to use, quick and simple, plus came with photos taken from the seats we booked and reviews so we knew what to expect.

September 20, 2025
Rated 5 out of 5 stars

Easy to book

Easy to book. Helpful to see the view we’d have of the show. Tickets came straight through via email. Great price as well! Will use again and have told friends

September 21, 2025
Rated 5 out of 5 stars

Time saving

Instant email confirmation on booking. I have always found tickets are competitively priced, so SeatPlan is now my go to booking site.

September 16, 2025

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