All the staff are so responsible. The gentleman who presented the products to us, Mrs. Olga, very involved. Pleasant atmosphere. Definitely coming back!!!!!!
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See what reviewers are saying
Client oriented salesman Franz was helpful and well oriented in the products and seats possibilies. We would prefered the fabric of 2 colours which is not possible to combine to give more life to the... See more
Company replied
Be prepared to wait a long time, about 10 weeks and you will be expected to come collect your sofa within 10 days or you might get charged more. If they tell you that there remove the delivery on t... See more
Company replied
The employees of this shop were very nice and welcoming. They took the time to explain everything and to answer all our questions. They also gave us a coffee and made us try different textile. Many... See more
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Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren. Seats and Sofas est votre spécialiste des sièges. Grâce à la formule Giant Take Away, il est possible de livrer directement du stock des canapés, des canapés d'angle, des canapés lounges et des fauteuils à un prix avantageux. Notre collection est continuellement adaptée aux dernières tendances et est disponible dans une multitude de revêtements et de couleurs. Nous sommes très intéressés par vos avis et ouverts à vos réclamations, afin de pouvoir nous améliorer constamment.
Contact info
Woluwelaan 76, 1831, Machelen, Vlaams-Brabant, Belgium
- 22620221
3.8
Great
382 reviews
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Super friendly
Super friendly! Matthias really took the time to help find what we were looking for.
Gave good explanations and had lots of patience while we decided.
Excellent service
September 14, 2024
Reply from Seats and Sofas - Machelen
Beste Kim,
Bedankt voor uw enthousiaste review! Het is geweldig om te horen dat Matthias u zo goed heeft geholpen bij het maken van uw keuze. Wij streven er altijd naar om de best mogelijke service te bieden en we zijn blij dat u dat zo heeft ervaren. Hopelijk bent u tevreden met uw aankoop!
Met vriendelijke groeten,
Seats and Sofas
Great choice, found my new relax
Just ordered my new relax. Staff is nice and helpful. The choice is large without being overwhelming. Overall great experience! Only remark: entrance of the parking is in bad shape
September 15, 2024
Reply from Seats and Sofas - Machelen
Dear Cecile,
Thank you for your positive feedback! We're thrilled that you found your new relax and had a great experience with our staff. We’re happy to offer a wide selection without overwhelming our customers. We also appreciate your comment regarding the parking entrance, and we'll look into making improvements.
Kind regards,
Seats and Sofas
Seats and Sofas are unavailable
So Seats and Sofas were kind enough to post a reply to my complaint. Only one problem with that. The actual phone number they provide is constantly unavailable. I’ve been trying to respond for 3 days.
So I physically drove to Seats and Sofas today. Result? Nothing. I went there because it’s impossible to reach this company by phone. The receptionist was very friendly but not helpful at all. I’m still thoroughly disgusted by how we were treated by the delivery service of this company but thankfully the word is spreading. I have been cheated out of a lot of money for a service that we did not receive. Very unprofessional and deceptive.
September 9, 2024
Unprompted review
Reply from Seats and Sofas - Machelen
Hello Martin,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unavailability of our phone number. We are committed to providing better communication and will address this issue as soon as possible. Please send us your contact information via WhatsApp at +32 491 72 80 21 so we can resolve your concerns promptly. We appreciate your patience and understanding.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Machelen
Dear Diane,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Quick help by salesmen
May 27, 2024
Reply from Seats and Sofas - Machelen
Dear Jan,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Reply from Seats and Sofas - Machelen
Dear Linda,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Reply from Seats and Sofas - Machelen
Dear Vi,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Mathias and Emili- impressed from their professional behavior and kindness
I liked that the moment we entered when they understood we speak English -Mathias and Emili helped us a lot ! Perfect in English the communication was very easy.We were "new in buying furniture in Belgium" so they gladly helped us with important info and suggestions that helped us make the decision to buy specifically from this shop!They explained everything perfectly and set their service to high standard so we were feeling well treated!
April 13, 2024
Reply from Seats and Sofas - Machelen
Dear Papazova,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Damage product and not fixed in two years
We bought an expensive sofa two years ago and it came with a hole on it. They told us they were going to order the tissue and call a technician to fix it. It took us one year and a half to have the tissue after going 2 times to the shop and for our surprise we were informed that we had to pay for them to come and even worst now we received an email from the technician that we would have to pay for the service. It is a disrespect! We should have the sofa changed or at least fixed since it was a complain since the day of the delivery.
April 14, 2024
Unprompted review
Reply from Seats and Sofas - Machelen
Dear Cecilia,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your sofa. This level of service does not meet our standards, and we understand your frustration. Could you please provide us with your contact information so that we can investigate this issue further and work towards a resolution? You can reach us at +32 491 72 80 21 on Whatsapp. Thank you for your understanding.
Best regards,
Seats and Sofas
Dave, the sales person is 5 star
All of the staff were very helpful, particularly the sales person 'Dave', who was very well informed about all the products sold by Seats and Sofas. He was also very patient as we considered all the options and provided many useful suggestions.
We would definitely recommend him and the store to other people, the range of products is very large and of high quality.
April 10, 2024
Reply from Seats and Sofas - Machelen
Beste Dennis,
Bedankt voor uw review, we vinden het leuk om te lezen dat u goed bent geholpen door Dave!
Met vriendelijke groet,
Seats and Sofas
Great staff
Great staff; really helpful, fast and listening. Would recommend this store.
March 8, 2024
Reply from Seats and Sofas - Machelen
Dear Arno,
Thank you for the positive review.
Best regards,
Seats and Sofas
Total disappointment
I bought my sofas in December 2023, I only received them now (April 2024). I payed 3200€, even at this price, you have to pay more for the delivery. Now that the sofas are assembled, I’m totally disappointed, since they are not comfortable at all. I called the store immediately, complaining about the discomfort, the answer was it's because they're new. So...how long do I have to wait to be able to seat comfortably in this sofas? One month, six months, a year?! I don’t recommend this store, the price is too expansive for the lack of quality and comfort, and the waiting time is outrageous. Order number 10297452.
April 6, 2024
Unprompted review
Reply from Seats and Sofas - Machelen
Catarina,
Sorry you are not satisfied. Please provide your order number and we may be able to help you.
Beste regards,
Seats and Sofas
Reply from Seats and Sofas - Machelen
Dear Mathieu,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
great customer service
March 19, 2024
Reply from Seats and Sofas - Machelen
Dear Piotr,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
The salesperson
The salesperson, Mathijs, was friendly and gave us good support to understand our needs and show us the options. A pet-friendly sofa was a significant criterion as we have a dog at home.
March 11, 2024
Reply from Seats and Sofas - Machelen
Dear Bedi,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Client oriented salesman Franz was…
Client oriented salesman Franz was helpful and well oriented in the products and seats possibilies. We would prefered the fabric of 2 colours which is not possible to combine to give more life to the piece. He was very polite and gave us satisfactory explanation. We think it is a pitty,but ordered anyway😀.
If you want luxuous furniture in the style of Italian design perhaps your can be desappointed,however quality price for a nice sofa can be reached quite easily here.
March 2, 2024
Unprompted review
Reply from Seats and Sofas - Machelen
Bonjour Moruse,
Merci pour votre avis. Nous sommes ravis de lire que vous avez été bien servi lors de votre visite !
Cordialement,
Seats and Sofas
Reply from Seats and Sofas - Machelen
Dear Di,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Very friendly staff
Very friendly staff, especially with our baby wandering around. Good advices on the fabric choice.
February 29, 2024
Reply from Seats and Sofas - Machelen
Dear Antoine,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Very well received and advised
Very well received and advised. Very friendly and attentive staff.
February 18, 2024
Reply from Seats and Sofas - Machelen
Dear Florence,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
Reply from Seats and Sofas - Machelen
Dear Kevin,
Thank you very much for your response, we are pleased that you have been helped by our staff to your satisfaction!
With kind regards,
Seats and Sofas
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