Seats and Sofas - Den Haag Reviews 

Very smooth experience in the store in Den Haag. I bought an extremely comfy sofa for a fair price. Very happy with the service and the negotiation, I will be recommending this cahin to my friends!

Salesman was great at helping us pick out the relevant options and was very informative with which kind of couches/covers would best fit our needs.

Overall great experience.

Only downside was having to arrange delivery ourselves, that’s something I would expect the company themselves to arrange - even if it is an additional cost.

We recently bought a couch and got really lucky to have Tarik help us with our choice. He took us around and advised us on the best selection of couch type, fabrics and color. Very attentive and kind. Thanks for the great experience!

Everything went wrong. Delivery time:100 times longer, couch dwlivered in different colour, delivery, u have to make ur own appointment with delivery service and pay for it. If u want to cancel. Order even right after signing the contract u will pay 30%off the couch price. Scammers, this store is so full of them

Excellent service! I recently purchased a sofa that perfectly suited my needs in terms of size, material and colour. The seller was not insisting, giving me the time to think my choice through. I also had a tight schedule for the delivery (5 days), and it was respected efficiently!

Buying the sofa was very easy, the seller was really good and had a lot of patience.

Adam was friendly and extremely helpful. I hope the quality lives up to my expectations.

Staff is extremely helpful and you are guaranteed to find something that will fit your budget, taste and requirements.

Scammers. Ordered a couch with the island in one side and came in the other one. When I went to complain they made everything to cover the mistake even modifying the order

Worst customer dealing I have ever experienced (in den haag store). It was bas that I decided not to buy

Update: Seats and Sofas have responded to this post, no way to send the details to them on here, have emailed head office more than once and not received any response from them. They have all my contact details after lengthy communication.

Scammers and thieves, aggressive and misleading sales tactics, no explanation of terms and conditions, false promises. They will take 50% of your money for absolutely nothing should anything go wrong and you ask to cancel the contract.

Ricarlo will then pretend to assist you to get you out of the store with a "solution" and this solution will be declined by Head Office and they will take half your money.

I bought sofa worthy 3000 Euro on 26th May, I paid 1000 Eur downpayment and the balance to be paid within deliver time (6 to 12 weeks) When arrived home from the shop, I got transfer letter from my employer and moving to a different state. I immediately visited the store to stop the order and requested for refund since it was within 24hrs and presume my order was still in the system. The staff and Hague office remained dismissive and the only option was I can cancel the order but I have Tobias 30% fee of the total amount (900 Eur). While doing the purchase , the sales lady never explained the terms and conditions to me, and the reason for canceling is beyond my control why should I pay 30% on an order that hasn’t been submitted?

Management please if you can help me
joshua.chibuyi7 at gmail

Yeah, it was a good buy. The sofa gonna take a while to arrive in my house, so i can only tell if its good or not when it arrives.

Good experience

Ordering and helpful was good but unfortunately I received the wrong sleepers couch. Still waiting for the replacement. Hopefully I'll receive it soon and then give a more accurate review

We were treated really well. The seller did his effort to show us all the models and ask the right questions to make us chose the right couch.

We ordered a Sofa in November 2022, it was delivered in December but with broken parts. While delivering, transport guy showed us that one part of sofa is broken. Immediately created an case for this, now it is March ending and we still don’t have the remaining part. Every time we get in touch they say there is no update and they will contact us back once they have some update. Still there is no update. I wouldn’t recommend it even to anyone. Horrible customer service.

Very satisfied experience and nice approach for customer in shop. Waiting to recive sofa I've picked up, noting can go wrong!

Big store, nice staff, good prices.

Hawar, Kiran and Nadin were very helpful to us.