The amazing staff is what truly made the difference. Especially Donja who deserves a big shout out. Professional, reliable and the best service.
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See what reviewers are saying
We were pretty late and still staff was very open and helpful, there was a handful number of sofas that was on stock so we could buy and pick up right away, more than enough choice, we were sceptical... See more
Company replied
Sales person lied about delivery time (6-8 weeks turned into half a year). They "resolved" this by providing the same sofa from their Heerlen store. This will cost us 120 Euros to ship (per their re... See more
Company replied
We had a great experience at seats & sofa store! Elroy was incredibly helpful from start to finish. He guided us through all the options, answered every question with clear and useful information, and... See more
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Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Kanaaldijk-Noord 5, 5613 DH, Eindhoven, Noord-Brabant, Netherlands
- 402461465
4.4
Excellent
670 reviews
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Nice experience
We were pretty late and still staff was very open and helpful, there was a handful number of sofas that was on stock so we could buy and pick up right away, more than enough choice, we were sceptical since we already had bad experience previous time but this time all went great.
October 23, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Monika,
Thank you for your review. We are delighted to hear that our staff were open and helpful even though you arrived late, and that you found more than enough choice, with sofas in stock to pick up right away. We are especially glad that this time your experience was a great one.
Kind regards,
Seats and Sofas
The amazing staff made our day!
The amazing staff is what truly made the difference. Especially Donja who deserves a big shout out. Professional, reliable and the best service.
October 29, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Harald,
Thank you for your kind review. We are happy to hear that our staff made the difference for you and that Donja provided professional, reliable and excellent service. We will gladly pass on your compliment to her.
Kind regards,
Seats and Sofas
Great service
Great service (depends on the sales person though). We found what we needed and everything was arranged easily.
October 3, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Beste Melanie,
Thank you for your review. We are glad that you found what you needed and that everything was arranged easily. We also appreciate your feedback and hope to welcome you again soon.
Met vriendelijke groeten,
Seats and Sofas
Looks like s&s have not learned from…
Looks like s&s have not learned from the bad reviews they are getting for a long time. Last we ealked to the store, we had a budget of 1000, and we were pushed to buy the sofa of price 1800 euros. The experience was not grea in the end. Now in the new house, we need sofa again and my wife refused to go there again due to rudeness and bad service we experienced in the past
October 3, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
trustpilot verzoek, graag telefoonnummer delen
Beste Haris,
We are sorry to read that your previous visit to our store left you with such an experience, and that you feel pushed beyond your budget. We would really like to help you and look into what happened. We have sent you an information request via Trustpilot. Could you please share your phone number there? Then we can contact you and see what we can do for you and your wife. We apologize for the inconvenience.
Met vriendelijke groeten,
Seats and Sofas
Very good customer service by Nishan
September 26, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear VS,
Thank you for your review. We are happy to hear you experienced very good customer service from Nishan.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Eindhoven
Dear Anuj,
Thank you for your review. We are happy to hear you found us a nice option.
Kind regards,
Seats and Sofas
Nishan heeft ons goed geholpen we zijn…
Nishan heeft ons goed geholpen we zijn blij met onze nieuwe bank
September 14, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Beste Abigel,
Fijn om te horen dat Nishan u goed heeft geholpen en dat u blij bent met uw nieuwe bank. We wensen u er veel plezier mee en bedanken u voor uw review!
Met vriendelijke groeten,
Seats and Sofas
Great experience thanks Nishan
September 12, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Marqius Kruger,
Thank you very much for your kind review. We are happy to hear Nishan gave you a great experience.
Kind regards,
Seats and Sofas
Nishan
Nishan, gave us an outstanding support and thanks to that we made a very quick deal.
September 4, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Carlos Almeida,
Thank you for your review. We are pleased to hear that Nishan gave you outstanding support, which helped you close a very quick deal.
Kind regards,
Seats and Sofas
Very good advice from a helpful sales…
Very good advice from a helpful sales person. We found exactly what we wanted.
September 2, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Les Dunning,
Thank you for your positive review! We are delighted to hear that you received very good advice from our sales team and that you found exactly what you were looking for. We hope you enjoy your new sofa!
Kind regards,
Seats and Sofas
very good service from richard and help…
very good service from richard and help alot with how everything works around.
August 29, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear jor,
Thank you for your review. We are pleased to hear Richard provided very good service and helped explain how everything works at our Megastore in Eindhoven.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Eindhoven
Dear Vinita Ramachandran,
Thank you for your review. We are glad to hear our staff in Eindhoven were clear, efficient and helpful.
Kind regards,
Seats and Sofas
Very kind and helpfull staffmember Piet…
Very kind and helpfull staffmember Piet
We had some wishes
Setup and color of the Sofa
He started working with it made it happen for us
Thank you Piet 💪🏻
June 27, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Johannes,
Thank you very much for your positive review. We are happy to read that Piet was kind, helpful and really thought along with your wishes for the setup and color of the sofa.
It is great to hear that he made it happen for you. We will gladly pass your compliments on to Piet.
Kind regards,
Seats and Sofas
I ordered a sofa set from Seats and…
I ordered a sofa set from Seats and Sofas on 21-02-2026 with an expected delivery time of 6–8 weeks stated in the agreement. It is now 11-05-2026, and the delivery period has passed significantly.
I contacted the company multiple times by email, but I am not receiving proper responses or a clear delivery date. Communication has been very disappointing.
At this point, I only want a clear update or cancellation with a refund. Unfortunately, the customer experience has been very unprofessional.
May 11, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Anıl,
Thank you for your review. We understand that the delay and lack of clear communication regarding your order have caused frustration, and we are sorry to read that this has been your experience.
We can see that your file is currently active and under review. An updated delivery time has been requested, and as soon as there is more clarity, the megastore will contact you directly with an update.
Thank you for your patience and understanding.
Kind regards,
Seats and Sofas
Staff very helpful
Very good deals and staff very helpful with all the information
April 20, 2026
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Robert,
Thank you for your review! We are glad to hear you appreciated the helpful staff and good deals. Enjoy your new sofa!
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Eindhoven
Dear Gabriel,
Thank you for your kind words! Great to hear you experienced our service as kind and helpful.
Kind regards,
Seats and Sofas
Avoid Seats and Sofas – Hidden Fees and Broken Promises
Do not make the mistake of buying from Seats and Sofas. We bought a sofa from them, and it took 9 weeks to arrive. On top of the long wait, they demanded an extra €150 for delivery, even though we live very close to their warehouse and that was only to bring it to the ground floor!
They also charged a €5 packaging fee and a €25 assembly fee. While the sofa looks cheap at first glance, once you add all these extra charges, the total price ends up being the same as the major, well-known brands. The 'huge discounts' they promise in-store are fake; they just manipulate the prices to make it look like a deal. Their sales promises are completely misleading. Save yourself the headache and stick to reliable brands.
Koltuk almayı düşünen arkadaşlar, buradan kaçın. Uzak durun, görürseniz yolunuzu değiştirin. Sonradan ekledikleri maliyetlerle İsveçli büyük markalarla arasındaki fiyat farkı kapanıyor neredeyse. Bunu acı bir şekilde öğrendik.
December 18, 2025
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Customer,
We are sorry to read about your experience and understand your frustration regarding the delivery time and the additional costs you mention. This is certainly not the impression we want to leave.
We aim to be transparent about delivery, packaging and assembly fees, and we regret that this was not clear to you. Your feedback about pricing and communication is taken seriously.
We would like to review your order and discuss this with you personally. Please send your contact details and order number to customercare@seatsandsofas.nl
so we can get in touch and look into this matter.
Kind regards,
Seats and Sofas
We had a great experience at seats &…
We had a great experience at seats & sofa store! Elroy was incredibly helpful from start to finish. He guided us through all the options, answered every question with clear and useful information, and made the whole process smooth. He’s genuinely funny, easy to talk to, and really knows his stuff. Thanks to Elroy, we finally found the perfect sofa. Highly recommend!
December 12, 2025
Unprompted review
Reply from Seats and Sofas - Eindhoven
Hello Hemant,
Thank you for your great review. We are happy to hear that Elroy guided you so well and helped you find the perfect sofa.
Kind regards,
Seats and Sofas
Thanks Peter
November 30, 2025
Unprompted review
Reply from Seats and Sofas - Eindhoven
Beste Abha Dabral
Dank u wel voor uw positieve waardering. Fijn om te horen dat u tevreden bent over uw bezoek in onze Megastore Eindhoven.
Met vriendelijke groeten,
Seats and Sofas
Peter helped us with choosing the…
Peter helped us with choosing the material and provided a reasonable discount. He’s knowledgeable and professional.
November 30, 2025
Unprompted review
Reply from Seats and Sofas - Eindhoven
Dear Deepa
Thank you for your kind words. We are happy to hear Peter supported you professionally and helped you choose the right material in Eindhoven. Enjoy your new sofa.
Kind regards,
Seats and Sofas
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