Seats and Sofas - Eindhoven Reviews 

It was great experience shopping with Seats & Sofas

UPDATE: they didnt contact me, i text them on wspp and they said someone will call me but still waiting. Don't trust this people.

The fkn worse experience.

My boyfriend and I recently moved to a new apartment and visited the store in Eindhoven.
We went to buy the couch before visiting the apartment because we knew that it might take so long.
We went with our plattegrond and asked advise to the sales woman which claimed to be an expert in the topic.
To our surprise the apartment was mirrored, the measurements were fine although, when we came in the actual appartment and we had all our forniture we realized that the couch was way too big and four days after the ordering we called them to explain the situation and say that we woud like to have an L couch instead.

We visited the store today and they said no problem BUT, the price would be 3500€ as much as the hoekbank. We were like what the hell you are giving us a way smaller couch and still pretend to pay full price?.
There is a 30% payment if u cancel the order that is not mentioned but is in a very small letter at the end of the contract. THIS SHOULD BE MENTIONED BEFOREHAND!!!!!

We sadly will have to contact a lawyer because this is ridiculous.
Please don't buy here, save yourself a terrible hell of experience and a rude customer service.

Accommodating and helpful

Nice collection

Seats and Sofas is a worst company that you can ever imagine. They make so much advertisement and keep pushing with all discounts/promotions. The true colours of these people will known once you commit to buy or become a customer.
The customer service is pathetic, they have no respect for customer, no response to customer calls/emails. You need to follow up badly.

I bought new sofa last month and it was delivered with defect, I registered compliant and still not resolved. They are asking to pay more for fixing/transport. This company should be banned from Netherlands.

I went to the Eindhoven store to have a look at their selection. In the end I agreed to pay a deposit since this way I could get a discount but had to redeem it within 12 months. I bought a sofa elsewhere and no longer wished to buy from them. Then they sent me an email threatening LEGAL ACTION against me because I didn’t buy a sofa when the STORE MANAGER made it clear to me that all I was paying for was a DISCOUNT and had NO OBLIGATION TO BUY. Absolutely disgusting behaviour trying to scare and force people into making purchases. I gave them my own money and all they do is threaten me. They even sent me an invoice for over €2000 and I haven’t even chosen a sofa. AVOID THIS BRAND.

Dont buy in this shop unless you are 100% sure you won't return. The shop has a non-return policy, which was not explained to us during the purchase. When I bought my sofa in Eindhoven, I did not measure the elevator. When delivered, the sofa didn't fit, and we didn't have the option to take it upstairs with an external lift because of the building configuration. Once the delivery person saw this, he left part of the sofa in our hallway and considered it delivered. I called the shop, explained the situation, and asked if I could change for any other sofa in the shop or even pay the difference if needed, and the answer was no. The sofa was quite expensive, and I regretted buying it in this shop, WITH THE SAME VALUE YOU CAN BUY IN A SHOP WITH BETTER CUSTOMER SERVICES.
That is why I do not recommend this shop to anyone: unforeseen events happen, and you dont need to pass over this stress.

Its nice and good staff.....very friendly and supportive

We had a positive experience! Nadir was very attentive, helpful and answered all our questions. We highly recommend him.

Richard was a great 👍 help for us to select a good sofa , we really appreciate his help.

Giving a 1-star because I can't give 0.
Price vs quality: outlet quality with a more "premium" price.
Service: Zero!

I really regret buying the couch there for two reasons:
1) me and my wife didn't know there were other options (specially online) with price smaller than Seats and Sofas
2) quality is subpart at most.
3) after sales service is bad, but like, really bad. If you want an advice: stay away! Rude people (thanks, Denise for your rude call!)

I had to pay twice the delivery because they gave my wrong details to the delivery company and they refused to compansate me.

They will definitely do anything to sell you a couch, but won't move a finger after you've paid!

pros: The process of ordering was fine.
cons: waiting time is long and delivery cost is high.
I haven't recieved my order yet, so I cannot give my opinion about product.

The Representative promised to Deliver in 6 weeks ,Based on that I booked my Sofa, When I called them after 8 weeks I got an answer I will be getting in 12wks.

The staff was helpful and the collection of sofas is great. However I do want to point out that the sofa I bought is not of normal proportions, and had only 2 parts, meaning 1 part was massive. The delivery people could not put it inside the elevator (which is very big) and had to carry it up 14 floors, I ended up paying so much for delivery, and then they struggled for 40 mins to get it through my door. This means this particular sofa the California is not suitable for normal apartments and elevators. Such disclaimer should have been out. It's not possible for us to understand what won't fit inside the elevator.

We were nicely greeted when we entered the store. The sales person gave us ample time to look around and try out different sofas and was available to answer our questions.

❗️❗️❗️Don't be fooled by the sales experience of the employees. It is the worst store I have ever come across. I paid € 1500 for a sofa bed + €100 cash, without an invoice for the transport with an incompetent company. they destroyed my sofa during transport and assembly and this crap shop tells me that if I want to return the product I have to pay 50% of the value of the sofa. Where have you heard something like this before in this world? Customer service 0, no one answers the phone, emails, they make fun of the customers. The sofas are very nice, it's a pity that the employees are trained to make fun of the customers.
My advice: as a fooled customer, don't buy from here❌️, the prices are high, always see the second option. ❗️❗️❗️

From ⭐️⭐️⭐️⭐️⭐️ to ⭐️ within 4 months…

March 23: Really happy with the service, thank you Kevin

#edit, beginning of July 23:
the buying process was really great - afterwards, not so much. We were promised to get our sofa after 14 weeks - now it’s more than 15, we called S&S and they promised to investigate the case and call back the same day or tomorrow, but few days later still no information whatsoever. Shop doesn’t answer the phone anymore, central telephone number the same. I am not sure if my money is lost.

#edit 2, end of July 23:
it’s unbelievable: the sofa was 3 weeks late, no apology, NOTHING.
We went to the store where we agreed to pick it up (Langenfeld/Germany), ordered a transport service for 150€ and collected the sofa one week ago. When we came home, we saw it’s a different sofa - we ordered an L- sofa with the L piece right, but there came an L-sofa with the L piece left…
It took nearly 20 minutes until somebody picked up the phone in Eindhoven (this was a problem before!). The lady on the phone didn’t know what to do and told me to call back „in one hour“ when the store manager is there. WHAT?! I am standing with a PAID transport service in my home with 2 sofas and don’t know what to do!
We brought the sofa back to Langenfeld (45 minute from our home!) and finally paid the transport with 220€ FOR NOTHING. This day I had spent 6 hours, 180km in my car plus 220€ for absolutely NOTHING!

The staff in the store was not helpful AT ALL!!! They were annoyed, nobody apologised, awful service.

It took 2 days to speak to the manager, he called me back in the evening 2 days later. HE was very professional, apologised, tried to find a solution and asked me for a few days of patience - it was Thursday and he promised to call me back on Tuesday.

Tuesday: no call. Wednesday I called: it’s his day off!

Now we have Thursday again and I was currently waiting for 20 minutes for the manager to call me back…

No he „has a solution“: we can pick up the sofa in Dortmund, and will get 75€ for the transport - WHAT???! That’s insane! The transport from Langenfeld to our home on Cologne was 150€ already - for 75€ there is NO CHANCE to get the sofa to Cologne! Plus: not so friendly anymore. If we want to cancel the order (bc they didn’t fulfill the contract!) it’s 30% cancellation fee.

This is A NIGHTMARE!! We probably need to call a lawyer. Keep you updated.

I bought a new sofa and it had a manufacturing defect. Even so, I had to pay shipping costs to return the product to the store and back to my house. After paying for shipping, I kept getting billing emails. The repair time is very long, up to 12 weeks.
The company will lends a sofa during the repair period, but it is a different sofa from the model I bought. I bought a model that I can store things inside the sofa, now I won't have anywhere to store these things for 12 weeks. Also, the company is charging me for shipping the borrowed couch.
Finally, I paid EUR 1,700 for a sofa, plus a lot of shipping and the result is a lot of stress to buy something that should be good for my family.

When it comes to selling they are attent. They can speak English with no problem. It took a while but I finally received it. I wanted to have the old sofa disposed (I bought also in this shop) so they organised all to be. People came, asked for the money in cash, brought new one and dissapeared without taking the old one. Calling customer support for both companies and no one fixed anything. It's like earth took them. This is quite bad service since now I need to do it myself and they still keep the money for taking the old one. Never again.

The seller Jerry explained everything to us very clearly.
He helped us choose a sofa with the fabric color that we liked.
I am only a bit concerned about the delivery of the purchased item. Therefore, for the time being I am leaving the rating to 4 stars. I will update it to 5 stars once I receive my couch in the 5-6 weeks time as mentioned and in proper order.
Edit: product was delivered on time and we are happy with the purchase.