Seatwave IE Reviews 

183
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I was in a crisis having forgotten that I had promised my friend tickets to the Drake concert for her birthday. I did some research and found myself on Seatwave who were luckily still selling tickets... See more

Rated 1 out of 5 stars

Never felt so ripped off in my life.was online for beginning of ticket sales. Button immediately 'greyed out' followed by pop-up from Seat wave offering same tickets at many times face value. I hope l... See more

Company replied

Rated 5 out of 5 stars

The tickets on resale were a bit pricey, but the experience was worth it, plus the fact we knew that we definitely have those tickets..They arrived shortly after cleared payment, and we enjoyed the co... See more

Rated 3 out of 5 stars

I went on seateave by mistake thinking it was ticket master, I was worried just Incase the tickets I got would be used by seller & my daughter might not get to see the concert. But thankfully everythi... See more

Company details

  1. Education & Training

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Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.ie


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3.3

Average

TrustScore 3.5 out of 5

183 reviews

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3.3

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(183)

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Rated 4 out of 5 stars

Seatwave I couldn't fault

Seatwave I couldn't fault. Only small thing was the wait for the tickets to be uploaded puts some doubt in your mind but it was all fine.

Only comment was that the seats I were sold were awful. They should not have been allowed to sell tickets to a comedy gig for were we where sitting.

November 3, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - tickets arrived straight away and save on the site, in your profile as a PDF. Will use again.

November 3, 2017
Unprompted review
Rated 1 out of 5 stars

Had to queue up at incidents for 45 …

Had to queue up at incidents for 45 minutes because they said that my ticket was a fraud ticket because apparently I had already been let into the event. However on logging on to my Seatwave account it appeared that the barcode on the ticket that I downloaded again was different to the one that I produced at the event. I ended up missin George Ezra and The Lunineers and am really disappointed that you could make a mistake like that

August 15, 2017
Unprompted review
Seatwave IE logo

Reply from Seatwave IE

Hi Karen,

Thank you for your review, we really do appreciate your feedback.

We're very sorry to hear of the issue with entry to the event, we take any report of issues with entry very seriously.

We've checked your order but haven't had any previous contact from you, but our Customer Service Team can be contacted both via phone and through email on our FAQ page. Please get in touch with a scan of the tickets and any documentation from the venue and they'll be able to advise you the investigation process so we can look into this fully for you.

Kind Regards,

Seatwave Team

Rated 1 out of 5 stars

Never recieved Download-able tickets

I purchased two sets of two tickets that were supposed to be download tickets. The first set I was given a link to download just fine within 48 hours. The second set I NEVER received. I contacted them multiple times asking where my download-able tickets were and they kept telling me to wait for them. They would not refund my tickets. I finally had to contact my credit card company to fight this charge for something I never received. About a day before the concert (that I had already flown to Dublin for from the US) I get an email that they now were going to send paper tickets and wanted the address to mail them to. MASSIVE FAIL. Never received anything.
Do not purchase from these guys.

August 8, 2017
Unprompted review
Seatwave IE logo

Reply from Seatwave IE

Hi there,

Thank you for your review, we really do appreciate your feedback.

We checked your order and the tickets purchased were electronic e-tickets, which were emailed to you in June 2017. We always send an email once tickets are ready for download.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

Great

Great! I got a ticket for am incredible show! It was not posible without the site!

August 7, 2017
Unprompted review
Rated 1 out of 5 stars

I bought tickets on seat wave for an …rugby international

I bought tickets on seat wave for an international Rugby...when we got to the stadium we were refused entry
We were told that the tickets had been reported stolen in the post !!!!
We contacted Seatwave many times and never had a reply ...so buyer beware

They will leave you High and dry

August 6, 2017
Unprompted review
Seatwave IE logo

Reply from Seatwave IE

Hi Richards,

Thank you for your review, we really do appreciate your feedback.

We're very sorry to hear of the issue with entry to the event, we take any report of issues with entry very seriously.

We've checked your order but haven't had any previous contact from you, but our Customer Service Team can be contacted both via phone and through email on our FAQ page. Please get in touch with a scan of the tickets and any documentation from the venue and they'll be able to advise you the investigation process so we can look into this fully for you.

Kind Regards,

Seatwave Team

Rated 1 out of 5 stars

Exorbitant mark up

300% mark up on face value of tickets.. Ticketmaster tout.

July 28, 2017
Unprompted review
Seatwave IE logo

Reply from Seatwave IE

Hi Rita,

Thank you for your review and I’m sorry that you feel this way about your order.

As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.

We do everything we can to make sure the pricing is transparent, as it’s important to us that you can make an informed decision.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 4 out of 5 stars

It worked fine

It worked fine. But the feeling of multiple reselling of the same ticket is bad. The service fee is very high!! It should have a cap or a fixed monetary amount.

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I had an issue as we were traveling from the states and wanted to see Eddie Vedder when we were in Dublin. The seatwave team was extremely responsive and ultimately helpful. I hope I have the opportunity to use their services again!!

July 28, 2017
Unprompted review
Rated 1 out of 5 stars

I paid way over the price for my …

I paid way over the price for my tickets. Two tickets to cold play concert cost me 640 euro.
People beside us only paid 170 euro for two tickets.
I feel we were ripped off big time. wont be using seat wave again.

July 28, 2017
Unprompted review
Seatwave IE logo

Reply from Seatwave IE

Hi Siobhan,

Thank you for your review and I’m sorry if there’s been any confusion.

The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.

The face value is also shown during the checkout process – if you’re booking over the phone our Customer Service representatives will be happy to confirm this information for you.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 4 out of 5 stars

I got really great seats

I got really great seats. It was a little more expensive than I thought but I did get great seats. I live in Canada and I bought tickets to Areosmith in Dublin. I was a little scared I might have a problem with my tickets. However, no issues at all I got right in. The staff at 3 arena were very friendly and my entire experience was very memorable.

July 28, 2017
Unprompted review
Rated 4 out of 5 stars

I bought tickets on Seatwave for the Coldplay concert in Dublin, Ireland

I bought tickets on Seatwave for the Coldplay concert in Dublin, Ireland in July 2017.
In fairness the transaction was very smooth and all went well, including an excellent concert, but I still have to mention the exorbitant cost for the tickets. It's disingenuous for Ticketmaster/Seatwave to say that the seller decides on the cost, as Ticketmaster/Seatwave take huge commission from both the seller and the buyer, which are ethically way over the top and make a laughing stock of any attempt to cut down on touting.
I paid double the normal price for my tickets, which of course was my own decision, but a large proportion of the cost was purchase commission to Seatwave.
So the service is good and I will probably use it again on occasion, but the commission percentages are ridiculous.

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

Bucket List Dream Accomplished

I'm grateful Seatwave was available to make my bucket list dream come true if seeing @U2 in #Ireland. The price was reasonable and the seat was FANTASTIC. I recommend to everyone. Because of Seatwave, sold out doesn't mean there isn't a chance!

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

U2 in Dublin

A little un-nerving buying tickets and then flying from Canada to Ireland to see U2 especially when the tickets had someone else's name on them but everything came off without a hitch. Definitely would do this again.

July 28, 2017
Unprompted review
Rated 2 out of 5 stars

The service is fine but the fees are …

The service is fine but the fees are outrageous.
Seatwave is basically doing what ticket touts have been doing for ages which is ironic since the service is supposed to help fans avoid them. I wouldn't mind paying 10€ for the service. 57.98€ commission + 4.95€ ticket handling is too much.

July 28, 2017
Unprompted review
Seatwave IE logo

Reply from Seatwave IE

Hi there,

Thank you for your review and I’m sorry that you feel this way about your order.

As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.

We do everything we can to make sure the pricing is transparent, as it’s important to us that you can make an informed decision.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

Peace of mind at a competitive market price

I was really happy with my Seatwave ticket experience, especially as I was buying the concert tickets as a gift it was so reassuring to know that my purchase was protected from fraud and I could take out extra insurance in case they couldn't travel at the time to attend the event.

July 28, 2017
Unprompted review
Rated 1 out of 5 stars

Seatwave cheated me

Seatwave cheated me, I paid for services which I never received later on. Setawave then, rejected any resposnibilty, said it is the Party which have sold the tickets. Obviously Seatwave allows dubious traders to betray customers.

July 28, 2017
Unprompted review
Seatwave IE logo

Reply from Seatwave IE

Hi Wolfgang,

Thank you for your review, we really do appreciate your feedback.

We are sorry to hear you feel this way about our service. In order for us to be able to assist you, can you please explain further what has happened to your order?

Kind regards,

Seatwave Team

Rated 4 out of 5 stars

Great business idea, fueling an ill culture in Ireland.

Seatwave is a great idea. I appreciate that when there is a sold out concert I always have another option to buy tickets on. Unfortunately in Ireland, our venues are quite small compared to the demand of people that want to go to these concerts. Plus, big acts see Ireland as a 1 night stop on their tours most of the time so a second date is rarely added here. Sadly, seatwave, as much as it is helpful, has contributed to this "touting" culture. Touts can now buy 9 tickets and upload them instantly on seatwave for twice , mostly more, the price they bought them for. Seatwave is a good idea and I've never encountered any problems. I guess it's just the growing tout culture in Ireland that makes me slightly frustrated with Seatwave. A website powered by the business that provides the tickets themselves (Ticketmaster) that makes profit from touts exploiting people who are desperate to see their favourite acts in Ireland. That and the service charges, they are a bit ridiculous.

July 28, 2017
Unprompted review

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