Second Handphones Reviews 7,900

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

I've bought 2 amazing quality phones from this seller before. One was a Samsung Galaxy A71 in 'Very Good' condition, along with a Samsung Galaxy Note 20 Ultra 5G also in 'Very Good' condition. B... See more

Rated 5 out of 5 stars

I recently purchased an iphone 12 mini off this company as it was 30 percent cheaper than Music Magpie. It was classed as a C- grade so I wasn`t too sure what to expect. It arrived expertly and profes... See more

Company replied

Rated 5 out of 5 stars

I have just purchased a reconditioned Samsung watch 4 46mm classic watch from this company via eBay. The watch was in as "new condition" and works perfectly. I received it within 12-14 hours via Ro... See more

Rated 5 out of 5 stars

Good informative site on Ebay, really low price, very prompt delivery, phone received was much better quality than expected, only 'good' but almost like new. All in all extremely pleased with the serv... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

Experts in quality used mobiles and tablets.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 1 out of 5 stars

Phone came locked with passcode

October 7, 2023
Unprompted review
Second Handphones logo

Reply from Second Handphones

Hello Henry,

We deeply regret any inconvenience you may have encountered and sincerely apologise for any frustration you've experienced. At Second Hand Phones, we place a paramount emphasis on security, and this commitment is covered on our website. Our operating hours are from 09:00 to 17:00, Monday to Friday, and we strive to provide a secure and transparent experience for all our valued customers.

We understand your concerns regarding the passcode removal, and we want to assure you that we take your security and the integrity of your order seriously. To help us assist you effectively, we kindly request that you provide us with your order details. By doing so, we can ensure a secure and efficient resolution within our established working hours.

Your satisfaction and security are of utmost importance to us, and we genuinely appreciate your understanding during this process. Rest assured, we are committed to resolving this matter to your complete satisfaction and ensuring a smooth experience moving forward.

Thank you for bringing this to our attention, and we look forward to assisting you promptly within our operating hours.

Kind regards,
Eleanor
Customer Service Advisor

Rated 5 out of 5 stars

Faultless from start to finish

Faultless from start to finish. The phone is in mint condition, the price was the best out there, the delivery was prompt and best of all the customer service was outstanding. Will use for all future purchases and recommend without hesitation.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Company.

My order for a Google Pixel 4 was quickly dispatched and received. It is in pristine condition and works as it should. One of my better purchases at a good price !

June 28, 2023
Rated 3 out of 5 stars

Hi, everybody

Hi, well the fone as a lot of things that I'm trying to resolve but it is weard it should be better than my Huawei p smart but I don't understand the problem anyway I think I can put im super see you in the next business regards from Portugal 🇵🇹

September 8, 2023
Unprompted review
Second Handphones logo

Reply from Second Handphones

Dear Paulo,

Thank you for sharing your feedback with us. We're sorry to hear that you're experiencing issues with your phone. We would like to assist you in resolving these problems. Please provide us with more details about the issues you're facing so that we can better understand and help you find a solution.

Our goal is to ensure your satisfaction with our products, and we appreciate your patience as we work to address your concerns.

Best regards,
Eleanor
Customer Service Advisor

Rated 5 out of 5 stars

Having received the phone I ordered,I…

Having received the phone I ordered,I quickly realised I had ordered the wrong phone. I spoke to Eleanor in customer services who was very understanding.It was agreed that I return the phone and Eleanor was to despatch the phone I really wanted. All this was done very easily and with no extra cost to myself.
I am now using my new S20 5G and love it. Definetly worth a 5star review
as Eleanor was so knowledgeable and helpful.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Was a little worried what the condition would be like, I need not have worried as the item was like new, the price was great and was delivered next day, had excellent communication and after sales. I'll definitely be buying my next phone from these people.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great phone

Great phone, great delivery at a great price! Having been ripped-off before it was a relief to find an honest phone supplier who actually appears to care about the service they proved. Will use Second-hand phones in the future.
Highly recommended 👌

August 31, 2023
Unprompted review
Rated 4 out of 5 stars

Almost excellent

I ordered a device from this company and it was delivered the next day as promised. A+++ condition as stated on the website was a massive understatement - the device didn't have a scratch, scuff or mark on it whatsoever. However, the test sheet said that the battery health was at 98% with 0 cycles - in real use, using several third-party open-source battery evaluation apps, it seems like the battery is closer to 85-90% (5000mAh from new, 4,309mAh current). However that isn't a dealbreaker and the battery life is still very good when taking the cost and condition of the device into account. Would strongly recommend, however slightly disappointed that the claimed battery health doesn't seem to be accurate.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Overall a really good company

Overall a really good company, more for girls than boys, I was always confused how to work with it re buying devices given all / sum devices were always in girl back covers colours and always having to have the back covers changed and replaced ie white purple, gray, , I now shop elsewhere and had a ball but given company is more girl than boy il never be back ,il miss yous guys ,and girls thanks for 2 and half years of spectrum happiness yeee, Thanks Ben

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

No comms, don't want to know after battery packed up after 3 months, paid to send the phone back and to have it returned, but after a week I still don't have the device. It has all my recent holiday photos on. They are not replying to emails.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Samsung watch 4 46mm A+++

I purchsaed a Samsung watch 4 46mm from Second Handphones on thier web site, the site was easy to use and the watch arrived well packed and as described A+++ within 24 hours. My friends can't belive it is referbished. I unpacked it, charged it and is working as per the handbook I downloaded from the Samsung web site I could not be more pleased. Great purchase.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent purchasing experience.…

I have just purchased a reconditioned Samsung watch 4 46mm classic watch from this company via eBay.
The watch was in as "new condition" and works perfectly. I received it within 12-14 hours via Royal Mail special delivery.
I highly recommended this company, the item was as described, very well packaged and delivered swiftly. I have no quarms about using this company again.
Service as it should be!

August 22, 2023
Unprompted review

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