Secret Hair UKReviews 

82
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I purchased a hairpiece and I am unsatisfied by the quality. Not fit purpose. Customer service is non responsive, I have made three attempts to contact with the email they provide. Everyone is returne... See more

Company replied

Rated 1 out of 5 stars

The company that is advertising this Halo hairpiece is not based on London even though it says so!Iam waiting for a refund after sending it back to China! The advert is completely false! The company... See more

Company replied

Rated 5 out of 5 stars

Secret Hair UK is a really outstanding salon. Nothing was too much trouble. Jules puts you at ease right from the beginning. A true professional who obviously understands peoples' feelings as well as... See more

Rated 5 out of 5 stars

Went in last week for a haircut with Lyndsey and really enjoyed the salon and the people in there! Was a lovely experience and would highly recommend it to anyone. Being a man it’s always a little... See more

Company details

  1. Hair Extensions Supplier
  2. Hair Replacement Service

Information provided by various external sources

Secret Hair Extensions UK, Luxury Remy Hair Extensions, QUALITY GUARANTEE. Clip in hair extensions, Tape In Hair Extensions, Pre Bonded Hair, Nano Hair, Flip In Hair Extensions, Remy Hair Weaves, Hair Pieces, Ombre & Balayage Hair. Tangle free Remy Hai...


Contact info

2.3

Poor

TrustScore 2.5 out of 5

82 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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2.3

All reviews

(82)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing hair and service

I have used secret hair extensions for many years since becoming a hair technician on my clients and for myself and i cannot recommend the hair and service highly enough.
The hair is amazing, thick from root to tip and has lasted well over 12 months when i have worn it.
The ladies are always there to help and the service is second to non.

Anyone thinking of trying secret hair, you wont regret it!

Love love love this hair !

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

the best quality!

I have had hair extensions for many years but secret hair is by far the best! The quality of the hair is amazing super soft and silky. My last set were still great quality after a year and I style my hair a lot and use a lot of heat. Highly highly recommended!

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

I have tried 3 different brands of hair…

I have tried 3 different brands of hair extensions over the past 8 years
Secret Hair is the BEST quality of hair extensions I have tried
The hair doesn’t tangle, lasts a long time, it curls well and the colour matches are excellent
Would not change brand this brand is A1

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

This hair is amazing I've had my set in…

This hair is amazing I've had my set in almost 8 months and I can put it in any style i want, its lovely silky soft comfortable I cant fault it i wouldnt go anywhere else for my hair this hair is my life saver due to my hair loss I feel like I have the confidence again ♡

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

Gorgeous hair

Gorgeous hair. I’ve tried so many brands but my clients never seem to make it last. Secret Hair and there aftercare is exactly what I was after. The tops last and don’t break down at the top like other brands I’ve used. Really recommend.

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

Luxury

After wearing extensions for years, I’m so happy with this hair that I only use this brand now! Just feels like an overall luxury experience with great advice, really would recommend.

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect Colour Match!

As my hair has so many shades, I was concerned about the colour match. However, secret hair communicated well and worked really hard to help me to get the perfect match! The quality is incredible and delivery was quick. Couldn't be happier!

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing quality hair Secret Hair

Amazing quality hair from Secret Hair! Always impressed by the variety of colour choices too! The free and speedy delivery also adds to their great customer service! x

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

LOVE Secret Hair

LOVE Secret Hair. The quality is amazing compared to some other extension brands that I have used in the past. I style them differently most days , and they have lasted really well, despite the heat that I have used on them. They also helped me to pick the right colour and were friendly on the phone. The delivery was really quick and free, all in all a great experience and wouldn't go anywhere else.

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

Honestly the best hair I’ve ever used

Honestly the best hair I’ve ever used. I have been wearing extensions for over 10 years and would never go anywhere else now I’ve found secret hair. Also, this is a family run business and the girls are amazing, hardworking, helpful and gorgeous. Thanks for always making me feel beautiful with your hair!

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

Fab brand and great service!

Firstly, the service has always been amazing! Lovely girls and loved visiting them for my maintenance. I had micro ring extensions in for 2 years and the quality of the hair was always so great, soft and they have so many colours that it matched my natural hair so well! I would recommend after 12 months to pay and have a whole new set, especially if you use a lot of heat like me but the extensions never damaged my own hair. I really miss my extensions so I think I’ll treat myself again soon! 10/10 brand and service.

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Hair and Amazing Service

Have been using Secret Hair on my clients for over a year now. Customer Service is great and the quality of the hair is fantastic. I’ve tried many other suppliers and none compare.

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

Wow! Amazing quality and customer service

So delighted with these secret hair extensions. Quality is superb, colour match was amazing. These ladies have so much experience and it shows, as their knowledge and aftercare is brilliant. Would 100% recommend and use them again.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Great Product with Great Customer Service. Would Reccomend.

The hair is lovely quality. I use this in my salon and clients always comment on how soft the hair is and how nice it styles.
Great range of colours and if I’m ever struggling to colour match they are very helpful with advice. Customer Service is great.
My receptionist also wears their clip ins and she has said that they are the best she’s worn. She puts heat on hers most days and so far has had the same set 6 months and still going strong!
I would recommend this brand of hair extensions.

February 8, 2020
Unprompted review
Rated 1 out of 5 stars

The hair Does contain synthetic hair

The hair Does contain synthetic hair! It is melting and burning ! I purchased a mix Weft with blended 3 colors - the hair is climbing and the two colors (lightest ones) is synthetic!
I am an extensionist, so I know about quality and hair in general.
The hair is stiff, brassy and so matting !
customer service is so rude and not helpful at all ... I’ll never return again!

July 11, 2019
Unprompted review
Secret Hair UK logo

Reply from Secret Hair UK

Please be assured that our hair is GUARANTEED 100% Luxury Remy Human Hair. We use this hair in our own salon daily. You asked us prior to purchase to guarantee that if you washed the hair it would dry 'Poker Straight'. We told you that as 100% Human Remy Hair it might dry with a slight wave. You asked for a refund having cut the hair. We politely requested that you send the hair back to us for examination. You refused to do so, saying you 'didn't want to be left without hair'. With all respect, we simply cannot follow up if you still want to wear the hair and are not able to return for inspection.

Rated 1 out of 5 stars

I've had hair from them before and it…

I've had hair from them before and it was amazing quality! Lasted 18 months. This time, it is really dry, clumps at the back and has a strange odour to it. Customer services are very unhelpful and rude and essentially called me a liar. Avoid!

April 4, 2019
Unprompted review

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