I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sukhmani was wonderful! She put me at ease, then throughout the treatment she kept checking in & making sure pressure was okay. I’ve had many massages & this was one of the best, usually after a... See more
Company replied
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... See more
Company replied
I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
Company replied
Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Excellent
4K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Secret Spa
Dear Natalie,
Thank you so much for your kind feedback. We’re so pleased to hear you had a great experience and felt well looked after throughout.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Georgie,
Thank you so much for your lovely feedback. We’re so pleased to hear you had a great experience and that you were happy with the result!
We hope to welcome you back again soon.
Warm regards,
Mollie
Cancellation 12h prior appointment & ignorant to the client feedback
I received cancellation 12h prior my make-up booking for an important event. I was suggested with another makeup artist who I didn't choose in the first place. The results was dreadful full on make -up versus natural make up. Intimidating make-up artist, no people skills, haven’t smiled once, haven’t asked any questions prior make up or during if what she was doing was ok with me. I was shown the mirror at the end and was too scared to ask for changes to avoid an argument and there was no time left to fix anything anyway. I washed half of my make up as soon as make up artist left and had to lighten up all my skin and eyebrows to look more natural. After giving this feedback to the customer services, they have chosen to believe the makeup artis and ignored my feedback completely based on that I didn’t raise it at the time and didn’t have pictures to show. It was my word against hers. The makeup artist didn’t have any pictures either to prove she was right. I was left disappointed with the service and the money I paid for this kind of treatment. No refund or partial refund was offered. Client is not always right according to this company.
P.S. On the other had I also had a hairdresser booked with the same company for the same day who arrived 30 min late, but done an amazing job and she treated me with respect and was friendly and asked all the questions needed to get the look. I left her 5 star feedback were the credit was due.
June 14, 2025
Unprompted review
Reply from Secret Spa
Dear Kristina,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that your makeup appointment didn’t meet your expectations - especially given how important the occasion was for you.
We completely understand how disappointing it must have been to have your original booking cancelled at short notice. When this happens, we always try to offer a suitable alternative with an experienced professional, but we're sorry that the match didn’t feel right for you.
We’ve reviewed your concerns carefully and shared them with the makeup artist involved. While we always take client feedback seriously, we’re also mindful that in cases like this - where no issues were raised at the time and there are no photos to help us understand what didn’t work - it becomes difficult for us to fully assess the outcome or address it further with the professional.
That said, this doesn’t mean your experience wasn’t valid. We offered a gesture of goodwill by way of credit to reflect how disappointed you were, even though we weren’t in a position to offer a refund.
We’re very pleased to hear that you were happy with your hairstylist on the day and appreciate you recognising their work. We're sorry this overall experience has left you feeling let down, and we truly value your feedback as we continue to reflect and improve.
Warm wishes,
Mollie
Warm, kind and professional
Rosalyn was warm, friendly and very professional. She was lovely to my daughter and did a superb top to toe massage for her.
June 3, 2025
Reply from Secret Spa
Dear Ali,
Thank you so much for taking the time to share your experience. It’s lovely to hear everything went so smoothly and that Rosalyn helped make the appointment so enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Nicki,
Thank you so much for your lovely feedback. We’re so glad to hear you enjoyed your massage.
We hope to welcome you back again soon.
Warm regards,
Mollie
Professional & Attentive Make-Up & Hair Sylist
Karen was so lovely, and I was guided by her in terms of what she thought would look best on myself. I would highly recommend Karen for anyone needing their hair and make up doing!
May 29, 2025
Reply from Secret Spa
Dear SG,
Thank you so much for your lovely feedback. We’re so pleased to hear that Karen made you feel at ease and that you were happy with both your hair and makeup.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Bridal hair
Vanko was wonderful, she was on time, straight on it and produced some gorgeous hair up do’s and bridal hair for me. Thank you Vanko.
Secret Spa were also really good at keeping in contact and adding an additional hair up do at late notice. Great experience - thank you
May 30, 2025
Reply from Secret Spa
Dear Eleanor,
Thank you so much for sharing your experience. We’re delighted to hear that Vanko helped you feel your best on such a special day and that everything ran so smoothly.
We’re so pleased you had a great experience and hope to welcome you back again soon.
Warm regards,
Mollie
Melted my tension away
Sukhmani was wonderful!
She put me at ease, then throughout the treatment she kept checking in & making sure pressure was okay.
I’ve had many massages & this was one of the best, usually after a massage the tension slowly creeps back in after a few days but after the massage with Sukhmani, the tension still hasn’t come back, it’s been amazing & I even feel slimmer all over!
I will be booking with her again without a doubt .
May 30, 2025
Reply from Secret Spa
Dear Emma,
Thank you so much for your wonderful review. We’re so pleased to hear that Sukhmani helped you feel completely at ease and that the results of your massage have lasted so well
I’ve made sure to add her to your list of favourited professionals, so you can request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear SB,
Thank you so much for your lovely feedback. We’re so pleased to hear you found the experience smooth and that you’re happy with your spray tan.
We hope to welcome you back again soon!
Warm regards,
Mollie
Best tan ever
My therapist who did my spray tan was amazing. the best tan Ive ever had. She gave great care to my skin. she was friendly and professional. Id definately book her again.
May 27, 2025
Reply from Secret Spa
Dear Penny,
Thank you so much for your lovely feedback. We’re so pleased to hear you had such a great experience and that you were so happy with your spray tan.
Don’t forget you can favourite your professional on your account to request her directly next time you book.
We look forward to welcoming you back again soon!
Warm regards,
Mollie
Reply from Secret Spa
Hi Renata
Thank you so much for your feedback. We’re so pleased you enjoyed your experience! We look forward to welcoming you back again soon.
Best wishes,
Mollie
Really great treatment and FAB for last…
Really great treatment and FAB for last minute bookings.
May 22, 2025
Reply from Secret Spa
Dear Emma,
Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed your treatment and found our service helpful.
We look forward to welcoming you back again soon!
Best wishes,
Mollie
I had the best Sienna X Spray Tan…
I had the best Sienna X Spray Tan before my holiday with Meera. My friends commented on how good it was..The best I’ve ever had! Meera is lovely and very professional :)
May 21, 2025
Reply from Secret Spa
Dear Tara,
Thank you very much for sharing your experience. It’s wonderful to hear you enjoyed your Sienna X Spray Tan with Meera and that it made such a great impression.
We hope to welcome you back again soon!
Best wishes,
Mollie
Best spray tan ever
Iuliana was delightful. She made me feel really relaxed, was lovely and friendly and gave me the best, most natural spray tan I’ve ever had. I have very fair skin so any mistakes show up very clearly. I’ve experienced disastrous fake tans before but this one was perfect 👍
May 20, 2025
Reply from Secret Spa
Dear Jackie,
Thank you so much for your wonderful feedback. We’re delighted to hear that Iuliana made you feel relaxed and that you loved your natural spray tan.
Don’t forget you can favourite her on your account to request her directly next time you book.
We hope to welcome you back again soon!
Warm regards,
Mollie
Lynette was amazing
Lynette was amazing! She was perfectly on time. So friendly and efficient. My tan was perfect, I’ve had a lot of spray tans but she seemed more thorough than anyone I’ve had previously.
This was my first spray at home and it was so convenient I’d do it again and I’d like to book Lynette again when I do book.
May 19, 2025
Reply from Secret Spa
Dear Victoria,
Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your first at-home spray tan and that Lynette provided such a thorough and friendly service.
We look forward to welcoming you back again soon!
Warm regards,
Mollie
Nadine was one of the best massage…
Nadine was one of the best massage therapists I’ve ever had. Her calm energy was incredible. I cannot recommend her enough!
May 18, 2025
Reply from Secret Spa
Dear Nadine,
Thank you so much for your wonderful feedback. We’re delighted to hear Nadine’s calm energy made such a positive difference and that you enjoyed your massage.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Beautiful makeup done by Karen
Beautiful makeup done by Karen. Karen saved me and did my makeup at the last minute for the soap awards. Extremely professional service. She even squeezed in a quick blow dry for me. Thanks Again Karen xxx
May 31, 2025
Unprompted review
Reply from Secret Spa
Dear Oscar,
Thank you so much for your lovely review. We’re thrilled to hear Karen was able to help at the last minute and that you were happy with your makeup and blow dry for the Soap Awards.
We’d be delighted to welcome you back again soon.
Warm regards,
Mollie
BAFTA TV Awards
I booked Roxi as I was attending the BAFTA TV Awards in London and her profile stated that she did red carpet events.
Roxi arrived at my hotel room exactly on time and she was so warm and friendly. We discussed what glam make up and hair up do were my preferences and I just left it to her to do her magic.
Roxi did a fabulous job of my hair and make up and I got plenty of compliments on the day and on my socials.
I highly recommend Roxi, if you’re looking to feel and look a million dollars for your big day/event.
May 11, 2025
Reply from Secret Spa
Dear Bal,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Roxi helped make your BAFTA TV Awards day even more special, and that you received such lovely compliments throughout.
We truly appreciate your kind recommendation and hope to welcome you back again soon.
Warm regards,
Mollie
Theresa was amazing
Theresa was amazing. Besides being very nice, she arrived right on time and I received a perfect,blotch-free tan! I will definitely schedule another spray tan with Secret Spa!
May 16, 2025
Reply from Secret Spa
Dear Karen,
We really appreciate you taking the time to leave such lovely feedback. It’s wonderful to hear that everything went so smoothly and that you’re pleased with the results of your tan.
Thank you for choosing Secret Spa – we’d be delighted to welcome you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Anon,
Thank you for your kind words. We’re so pleased to hear you’ve had an excellent experience and were happy with our artists!
We look forward to welcoming you back again soon.
Warm regards,
Mollie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.