I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
Company replied
Sukhmani was wonderful! She put me at ease, then throughout the treatment she kept checking in & making sure pressure was okay. I’ve had many massages & this was one of the best, usually after a... See more
Company replied
I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
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Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Excellent
4K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had Nicola do my spray tan for my…
I had Nicola do my spray tan for my wedding and she was amazing! I loved the final result, not one streak mark. She made me feel very comfortable and guided me through the tan and after care well. I will defiantly be booking myself in for another spray tan again soon
June 25, 2025
Reply from Secret Spa
Dear
Thank you so much for your lovely review. We’re so pleased to hear that Nicola helped you feel comfortable ahead of such a special occasion and that you were happy with the final result! She’ll be thrilled to know her guidance and care made such a difference.
We’d love to welcome you back for your next tan very soon.
Warmest wishes,
Mollie
Cancelled 5 mins before app then…
Cancelled 5 mins before app then rebooked for next day and lady showed up without the right equipment! Really wasted my time and stressed me out.. not what you want before a holiday when you don’t even get the treatment you wanted
Replying to your message below the second person who came this morning forgot half the equipment to do the spray!! Someone else then came two hours later who did do it (third time lucky!) but was so close to when I had to go away it all washed off in the shower..
such a disaster don’t waste your time
July 8, 2025
Unprompted review
Reply from Secret Spa
Dear Charlotte,
We’re really sorry again for the disruption to your booking — we completely understand how stressful it must have been, especially so close to your holiday.
After the original appointment had to be rescheduled, we arranged for another professional to attend. Unfortunately, there was a mix-up with her equipment on arrival, which we completely appreciate was frustrating. As soon as we were made aware, we acted quickly to get another fully equipped professional out to you the same day to ensure your treatment could still go ahead.
This isn’t the experience we ever want to deliver, and we’re reviewing what happened to help prevent it in future.
Warm regards,
Mollie
Relaxing and effects lasted for several days
Very nice massage.
Felt much better afterwards.
June 24, 2025
Reply from Secret Spa
Dear Jd,
Thank you so much for taking the time to feed back on your appointment. I'm so pleased to hear you had a great experience with us and we look forward to welcoming you back soon.
Warm regards,
Mollie
Excellent work Super professional
Excellent work Super professional
Highly recommend, Bryony.
June 23, 2025
Reply from Secret Spa
Dear Daniela,
Thank you so much for your kind words. We’re so pleased to hear you were happy with the service and that Bryony made such a great impression.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Fantastic experience
Fantastic experience! The therapist was very professional, knowledgeable and met all of my expectations. She styled my hair with a lots of extensions just the way I wanted. And she had a very calming and pleasant personality. I recommend her highly.
June 21, 2025
Reply from Secret Spa
Dear Sopheila,
Thank you so much for your kind feedback. We’re delighted to hear your therapist styled your hair just as you wanted and made the experience so calm and enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Gabbi was lovely & did exactly what I…
Gabbi was lovely & did exactly what I wanted! Arrived on time and was super friendly
June 21, 2025
Reply from Secret Spa
Dear Paige,
Thank you so much for your kind feedback. We’re so pleased to hear Gabbi delivered exactly what you were after and made the experience so enjoyable.
Don’t forget you can favourite her on your account to request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
April arrived perfectly to time and was…
April arrived perfectly to time and was superb. She took time to understand exactly what we wanted, created just the looks we wanted but with her own flair and suggestions. Our hair still looked great after a very hot and long day at Ascot. I would highly recommend her and the Secret Spa experience.
June 19, 2025
Reply from Secret Spa
Dear Denise,
Thank you so much for your lovely feedback. We’re so pleased to hear April brought your vision to life with such care and creativity — and that your hair held up beautifully through a long, hot day at Ascot!
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was extremely polite very…
She was extremely polite very respectful she bought a lovely atmosphere into my home the best massage I have ever had I felt as if I had woken up in a new body
June 19, 2025
Reply from Secret Spa
Dear Angela,
Thank you so much for your wonderful feedback. It’s lovely to hear that your massage left you feeling so refreshed, and that your therapist created such a calm and welcoming atmosphere in your home.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
A wonderful experience
A wonderful experience, Henrique M. arrived on time and helped with an updo and a hat for the Royal Ascot. He was friendly and efficient, would highly recommend. the entire experience went smoothly from booking through the final appointment.
June 18, 2025
Reply from Secret Spa
Dear Susan,
Thank you so much for your kind feedback. We’re so pleased to hear that everything from booking to the appointment went smoothly, and that Henrique helped you get ready so beautifully for the Royal Ascot.
I’ve made sure to add him to your list of favourited professionals so you can request him directly next time you book.
We hope to welcome you back again soon.
Warm regards,
Mollie
Really nice girl
Really nice girl. Zhara did my nails beautifully. I was very pleased….thank you.
June 18, 2025
Reply from Secret Spa
Hi Charlotte,
Thank you so much for your lovely feedback. We’re so pleased to hear you were happy with your nails and that Zhara made the experience so enjoyable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
First experience at a spray tan at the…
First experience at a spray tan at the age of 62 . Melissa made me feel so relaxed and comfortable . I’ve booked with her another 2 times for the hen and the wedding
June 17, 2025
Reply from Secret Spa
Dear Karen
Thank you so much for your lovely feedback. We’re so pleased to hear Melissa helped you feel relaxed and comfortable for your first spray tan — and even more delighted to hear you’ve already booked her again!
Don’t forget you can favourite her on your account to make rebooking even easier.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Therapists have arrived late more than…
Therapists have arrived late more than once without contacting the customer. The last one (Chemine M) was rude, aggressive and unprofessional. She stormed off saying she had to tend to other customers.
June 28, 2025
Unprompted review
Reply from Secret Spa
Dear Nadja,
Thank you for sharing your review, and I’m very sorry for the disappointment you experienced.
We’d like to clarify that on this occasion, our professional arrived on time at the address provided, but was unable to locate your property because the door number entered in your booking did not exist on your street. Our team and the professional attempted to reach you by phone during the grace period but were unable to connect immediately, which unfortunately delayed confirming your correct address.
Once we were able to make contact and received the accurate door number, the professional went directly to your address and offered to complete the treatment. However, as this was after the grace period, they advised the treatment might need to be adjusted, which we understand was not acceptable to you at that time.
We’re very sorry for any inconvenience caused, and our supervisor has reviewed this matter thoroughly. As a gesture of goodwill, we have offered compensation for the inconvenience. Please don’t hesitate to reach out if we can assist further.
Warm regards,
Mollie
Great Company!
So easy to book. Amazing therapist who was so professional but friendly and did the most amazing job. My nails still look great 2 weeks later!
June 14, 2025
Reply from Secret Spa
Dear Lesley,
Thank you so much for your lovely feedback. We’re so pleased to hear you found the booking process easy and that your therapist delivered such a fantastic result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Really innovative concept
Really innovative concept - love having treatments at home without having to travel after
Therapist, Anna is really professional and fantastic at what she does.
Overall experience is faultless….
June 11, 2025
Reply from Secret Spa
Dear,
Thank you so much for your lovely feedback. We’re so pleased to hear you’ve enjoyed the ease of at-home treatments and that Anna made the experience so smooth and professional.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear MLB,
Thank you so much for your kind words. We’re so pleased to hear you’ve consistently had a great experience with Melissa.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Gift card expiration extension denied
I previously received a gift card for Christmas and realised the date of expiration had now passed (almost 6 months). I asked if an exception would be made to extend it by one year (essentially 6 more months) however my request was rejected. While I understand & acknowledge that the expiration date was noted on the gift card, I was surprised that they wouldn’t extend it. This is such an easy win for a company to make a client happy & it’s a shame they don’t realise that. Even a compromise of a one month extension or a credit of half the value would have been appreciated. Instead, they have now lost a client who could have been singing their praises for how flexible they were - instead of writing this review. My hope is they will reconsider this in future.
June 20, 2025
Unprompted review
Reply from Secret Spa
Hi M,
Thank you for taking the time to leave a review, and I’m really sorry to hear how disappointed you’ve felt.
While we do make the 12-month validity clear at the time of purchase, we completely understand that things can be missed, and we always aim to approach situations like this with empathy.
My supervisor has followed up with you directly earlier today, and I really hope we can welcome you back in the future.
Warmest wishes,
Mollie
Lucy T was brilliant
Lucy T was brilliant. So friendly and professional and provided a great service.
June 20, 2025
Unprompted review
Reply from Secret Spa
Dear Sophie,
Thank you so much for your lovely feedback. We’re so pleased to hear you had a great experience with Lucy and felt well looked after.
Don’t forget you can favourite her on your account to request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
The tan was perfect!!
The tan was perfect, long lasting & Jehan was super lovely & helpful, advising me on the perfect shade for my skin tone & making me feel comfortable.
June 6, 2025
Reply from Secret Spa
Dear Fay,
Thank you so much for your lovely review. We’re so pleased to hear you were happy with your tan and that Jehan helped you feel comfortable and confident with the perfect shade.
Don’t forget you can favourite her on your account to request her directly next time you book.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Emma,
Thank you so much for your feedback. We’re delighted to hear you had an excellent experience and hope to welcome you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Natalie,
Thank you so much for your kind feedback. We’re so pleased to hear you had a great experience and felt well looked after throughout.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
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