What a scary time to think you''ve lost all of your pictures & memories from your life. I don''t know how you put a price on something like that. I felt like our representative, Kyle walked with u... See more
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Review summary
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Reviews shaping this summary
Very professional and great communication throughout the whole process. Jay was great with follow ups and making sure all of my questions were answered. If ever needed, I will use SDR again for data r... See more
Data Recovery people are professionals and from the very first interaction with them I was assured they would do all in their power to recover my files. What I would recommend is to make service pric... See more
They do the initial assessment for free and provide you with an estimate. They have the phone shipped to their location, but I think you pay for shipping back if you do not proceed with the data recov... See more
Company details
- Data Recovery Service
- Computer Accessories Store
- Computer Repair Service
- Electrical Repair Shop
- Electronics Store
Written by the company
For more than a decade, Secure Data Recovery Services has been an industry leader in hard drive recovery, SSD recovery, and RAID data recovery. We combine state-of-the-art secure facilities with world-class engineering to deliver dependable outcomes for thousands of satisfied customers experiencing data loss every year – all with a documented 96% success rate and guaranteed results or you pay nothing. Our methods meet the highest standards of professionalism, security, and transparency. Secure Data Recovery Services technicians have regularly pioneered data recovery techniques that are now commonly used industry-wide. We exhaust every option technologically possible to recover your lost data safely and securely, with guaranteed results and our “No Data, No Recovery Fee” pledge, while delivering unmatched customer service. Entrusting data to a professional data recovery service requires a high degree of confidence that it will be safe during every stage of the process. Invasive data recovery operations take place in a certified Class 10 ISO 4 cleanroom. Our labs also meet the highest data security requirements for SSAE 18 SOC 1, 2, and 3 compliance, the EU/U.S. Privacy Shield Framework, and TRUSTe certification. Our technicians are also fully trained in the latest HIPAA and FERPA data handling protocols. Secure Data Recovery Services engineers are the best-credentialed in the industry. Every day they push the boundaries of what is possible by developing new methods and utilities that keep pace with the rapid evolution of digital storage technology. We continue to invest heavily in research and development to ensure that our engineers have the tools and expertise to meet even the most complex current or emerging data loss situations.
Written by the company
- SSAE 18 Type II Certified
- Independent audits ensure the effectiveness of Secure Data Recovery Services’ more than 80 cybersecurity management control systems. https://www.securedatarecovery.com/certifications/ssae-18
- Class 10 ISO 4 Cleanroom
- This state-of-the-art specialized environment protects sensitive internal hard drive components from damage by airborne particulates during invasive data recovery procedures. https://www.securedatarecovery.com/certifications/cleanroom
- Certified Mac Technician
- Secure Data Recovery Services’ technicians are certified to recover data from all Apple computers, tablets, and iPhones. https://www.securedatarecovery.com/certifications/apple-mac-certified-technician
- GSA Approved Contractor
- Secure Data Recovery Services meets the rigid requirements for providing products and services for any local, state, or federal government agency. https://www.securedatarecovery.com/certifications/government-gsa-contractor
- BBB Accredited - Rating: A+
- All Secure Data Recovery Services locations are accredited by the Better Business Bureau and maintain a documented A+ rating. https://www.securedatarecovery.com/certifications/bbb-accredited-business
- Dun & Bradstreet Verified
- Secure Data Recovery Services is a verified member of the Dun & Bradstreet business directory, which provides authoritative commercial data and analytics for companies around the world.
- Privacy Shield Framework Certified
- Secure Data Recovery Services meets the highest standards set by the EU/U.S. and Swiss-U.S. Privacy Shield frameworks. https://www.securedatarecovery.com/certifications/privacy-shield
- Rated #1 by Business.com
- Business.com’s independent analysts have named Secure Data Recovery Services the best company for RAID recovery in 2022.
- TRUSTe Verified Company
- Secure Data Recovery Services undergoes regular third-party audits by TRUSTe to verify our compliance with all requirements for the safe storage and handling of regulated data. https://www.securedatarecovery.com/certifications/truste
- HIPAA Compliant
- All Secure Data Recovery Services staff members are fully trained to handle sensitive and protected data in compliance with HIPAA regulations. https://www.securedatarecovery.com/certifications/hipaa-compliance
- Corporate Member of the Professional Photographers of America (PPA)
- Secure Data Recovery Services is a proud member of the PPA, the world’s largest non-profit trade association for professional photographers. https://www.securedatarecovery.com/about/associations/ppa-member
- Business Consumer Alliance Member
- Secure Data Recovery Services is a charter member of the BCA, a non-profit organization that promotes fairness and honesty in the marketplace by helping consumers resolve disputes with businesses. https://www.securedatarecovery.com/certifications/business-consumer-alliance
- Manufacturers Approved
- Secure Data Recovery Services is approved by all major hardware manufacturers and computer vendors. https://www.securedatarecovery.com/manufacturers
Our Promise
We believe in a transparent and honest approach to all of our data recovery services.
Secure Data Recovery Services knows how devastating data loss can be to businesses and corporations, government agencies, and individual consumers. We’re committed to providing successful data recovery solutions to even the most complex data loss situations regardless of the cause.
Every Secure Data Recovery Services customer receives a free comprehensive diagnostic analysis to determine the scope of work, a no-obligation price quote for successful data recovery services, and our promise that if for any reason we can’t successfully restore your lost data, you pay nothing.
We also take every precaution to keep your data safe through every stage of the recovery process. Our state-of-the-art labs are regularly audited by independent agencies to verify more than 80 separate cybersecurity control systems. Your data is always safe from the moment we receive your failed device to the moment we return your recovered data.
Contact info
700 Beta Drive STE 100, 44143, Mayfield Village, United States
- 1-800-388-1266
- customercare@securedata.com
- securedatarecovery.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick, successful and Communicative
Attentive service with an easy to reach sales team. The whole process was very painless, data recovery was efficient and successful and all my data was recovered no problem at all. I would definitely recommend the service to those needing their data recovered, you will be looked after!
March 28, 2024
Unprompted review
They sent us someone else’s data and…
They sent us someone else’s data and charged over $1000 and said it was nothing they could do
March 21, 2024
Unprompted review
Reply from SecureDataRecovery.com
Thank you for reaching out to us regarding your case. We appreciate your patience and understanding.
Upon reviewing our records, it appears that your case dates back three years, and regrettably, due to our best data handling practices, we no longer have access to the data or records associated with your case. However, we can confirm that the device you sent in was recovered, and the data retrieved from it was duly returned to you.
We understand that this situation may be frustrating, and we apologize for any inconvenience it may have caused. We uphold the highest standards of service and data security in the industry.
If you have any additional questions or concerns, please feel free to contact us. We value your feedback and are here to assist you in any way we can.
Secure Data Recovery - Customer Success Team
Exemplary service from Mark
Exemplary service from Mark. Calm, efficient and extremely professional. I would certainly recommend Mark, and this company, to anybody faced with a loss of data. I could not have wished for better service.
March 21, 2024
Unprompted review
excellent service
It's a very excellent service I had with them. Jason helped me through the whole process of recovering my data. I was very satisfied with their service! Highly recommended!
March 13, 2024
Top rate service from start to finish
Top rate service from start to finish. One of the few firms I emailed who dained to reply to me as an individual rather than a company. The whole process was explained to me in detail along with cost. The external drive was picked up by UPS and a new one returned the same way. Mark Cooney kept me informed every step of the way and was a tremendous help and was the reason I chose to go with Secure Data Recovery.
February 15, 2024
Unprompted review
Absolute Life Savers
Absolute Life Savers! They saved my drive that had been dead for years. Very communicative and professional. They made something that could have been stressful, very easy!!
March 1, 2024
Unprompted review
Crazy Prices
Prices are outrageous compared to other services. Don't waste your time.
February 14, 2024
Unprompted review
Reply from SecureDataRecovery.com
Hi Daniel,
Thank you for your feedback. We appreciate your input. We have attempted to reach out to address your concerns but have not received a response.
For any further inquiries, please reach out to us directly.
Best regards,
Secure Data Recovery - Customer Success Team
Secure Data Recovery Saved the Day (and DATA)
I had an external storage system with two hard drives mirroring my photos going back about 30 years. My computer would no longer recognize the external storage and it turns out that both of the hard drives had physical damage. I thought my entire photo library was lost. I turned to Secure Data Recovery and they were able to recover all of my data. I couldn’t have been more relieved. I could not imagine losing all that family history and travel history, but I was on the brink of having to accept that outcome until Secure Data Recovery recovered everything. Thank you to this company and I can’t recommend highly enough that you reach out to them if you are in this situation.
February 13, 2024
Eric was very helpful and
Eric was very helpful and, the best I can tell, I got all my data back.I got
February 8, 2024
Great Experience
Jonathan made the experience a great one. He communicated with from beginning to end and that really helped. It was also such a fast and smooth process. I would definitely use them again.
January 31, 2024
Great customer service
Great customer service. They listened to what I needed and then delivered. Could not be happier.
January 31, 2024
Very professional and trust worthy
Very professional and trust worthy. Pleasure doing business with.
February 7, 2024
Best!
I had to sell my home this year and in the process my hard drive didn’t seem to have made it. All my photos of my son were gone! I was completely devastated.. I reached out the the maker of the drive and they directed my to secure data recovery, and I have to say I couldn’t be happier. They saved almost everything that was on my drive, helped me every step of the way, and it was returned to me so quickly! Thank you for everything you did! I couldn’t be more thankful.
February 7, 2024
Highly recommend
Sandisk refers to Secure Data Services for recoveries from the defective Sandisk Extreme Pro 4 TB SSDs. I tried Disk Drill first and it only returned corrupted files. Secure Data Services was able to quickly recover everything without corruption, and sent me screenshots to verify. The Secure Data Services team members were kind, responsive and professional, which was also great. Much gratitude to them.
January 27, 2024
SecureDataRecovery was able to recover…
SecureDataRecovery was able to recover my data from an external hard drive that failed. Eric responded quickly and kept me informed throughout the process. Saved years of family photos and videos.
January 27, 2024
Exceptional!
Scott went above and beyond to offer me exceptional service and great results. I really appreciate the time he took to help and was beyond happy with the recovery. Thank you again and will be recommending Secure Data to anyone needing help.
February 1, 2024
Excellent Company
I am extremely thankful for the professional, responsive and honest assistance with the whole process from beginning to end from Elliott Fisher at SDR. He made himself available to answer all my questions, which I appreciated and took advantage of. Throughout this process, I was kept informed of the recovery process, and of the options for delivery of the recovered data.
The service I received from him was exceptional and beyond what I was expecting. He takes the time to explain things until I was comfortable. I am glad I chose his company and would definitely recommend him. I would definitely use SDR again.
February 1, 2024
Outrageous prices
I'm sure they're good at what they do, but their prices are outrageous. Find a small local business for data recovery; big names like this will not charge you less than $1500 for what an independent could do for $500 or less.
February 1, 2024
Unprompted review
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