i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
As an older, reluctant user of technology, the ability to speak to an actual person is very welcome! Anisha spoke clearly and was very easy to understand. She explained the process for carrying out... See more
Company replied
Just opened a fixed rate cash Isa due to competitive interest rate. Straight forward process if it wasn't for an admin error entirely of my own making. Rang them and a very helpful and efficient lady... See more
Company replied
Company details
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.4
Excellent
3K reviews
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Highly recommended
Very easy to use, timely response to any correspondence, competitive interest rates, will definitely use again & happy to recommend it.
December 23, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you found our service easy to use and our responses timely. We appreciate your kind words regarding our interest rates and your recommendation!
Kind regards,
Sophie
Excellent competitive rates
Excellent competitive rates, easy to use and access account online
December 23, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you find our rates competitive and our online account access easy to use.
Thank you for your positive feedback!
Kind regards,
Sophie
Re joint accounts
The only caveat we would mention is that if you take out a joint account with STB you may find that both signatories have to approve any withdrawal, which can be cumbersome and a little irksome if time is a factor.
December 22, 2025
Reply from Secure Trust Bank PLC
Hi,
We appreciate your feedback and understand that the joint account withdrawal process can be challenging.
Thank you for taking the time to leave your review,
Kind regards,
Sophie
Very easy to do transactions
December 21, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that transactions are easy for you.
Thank you for your feedback!
Kind regards,
Sophie
Good website -easy to navigate and a…
Good website -easy to navigate and a quick process. Very efficient and I feel secure.
December 18, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that our website was easy to navigate and efficient for you.
We appreciate your feedback and are glad you feel secure using our services.
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you found the process straightforward and the transaction speedy.
We appreciate your feedback on the good rate!
Kind regards,
Sophie
Competitive rates, easy to deal with
Competitive rates, easy, fast and straightforward online process to open an account. When I had a query, could telephone and speak to one of their UK helpful staff without waiting ages on hold.
December 19, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you found our rates competitive and the online account opening process easy. We're also glad our staff could assist you quickly with your query.
Thank you for your positive feedback!
Kind regards,
Sophie
Very unhelpful bereavement service
Very unhelpful following the death of my father who had an account with them. They sent me a statement but then when I rang up to discuss the statement they refused to speak to me as they had no way to take me through security. When the solicitor spoke to them they provided incorrect information. When my father was alive he found their security processes the most complex of any bank & long waits on the phone to get help. Will not be using this bank myself & would discourage anyone else from using them.
December 12, 2025
Unprompted review
Reply from Secure Trust Bank PLC
Hi,
We're very sorry to hear about the difficulties you experienced following your father's passing. We understand your frustration with the security procedures. We appreciate your feedback and will use it to improve our processes.
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you are happy with the service we have provided!
Thank you for your feedback, We appreciate it!
Kind regards,
Sophie
Crazy amount of security
Crazy amount of security. If you get locked out,good luck getting back in a week.
Forgot my pin number. Went through security check, they said my memorable word check was incorrect but that is what used before, others have reported this also. Because my phone number needed updating, l have to wait a week for a new pin. To reset my memorable word, they sent me code, then transferred me to another dept. But they said l have wait a week then call back. This is nonsense, l closed my account. I was on the phone 30 minutes and then still need to call them back again. No 0800 numbers either. Anyway better rates elsewhere.
December 16, 2025
Unprompted review
Reply from Secure Trust Bank PLC
Hi,
We regret the difficulties you faced accessing your account and the frustration caused by our security measures. We appreciate your feedback regarding the pin reset process and the phone support experience. We'll review your comments to improve our procedures. Thank you for your time.
Kind regards,
Sophie
Easy to open and manage
Very easy to open and manage account online and on phone app
December 15, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you find it easy to manage your account online and on our app. Thank you for your positive feedback!
Kind regards,
Sophie
It was very pleasant experience to open…
It was very pleasant experience to open account with secure trust bank.
December 13, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that your experience opening an account with us was pleasant. Thank you for sharing your positive feedback with us.
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you find our service easy to use with good rates. Thank you for your positive feedback!
Kind regards,
Sophie
good rates ,good service.
December 11, 2025
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you are satisfied with our rates.
Thank you for your feedback!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that your procedures were smooth and as expected.
Thank you for your positive feedback.
Kind regards,
Sophie
YOU LOCKED ME OUT OF YOUR SYSTEM.
December 9, 2025
Reply from Secure Trust Bank PLC
Hi,
We're very sorry you were locked out. To get back into your Internet Banking you can give us a call on: 0345 111 7092 and one of our agents would be more than happy to guide you back onto your online account.
Thank you for your review
Kind regards,
Sophie
Always a good experience.
November 26, 2025
Reply from Secure Trust Bank PLC
Hi,
We're glad you had a good experience. Thank you for your positive feedback; we appreciate it.
Kind regards,
Sophie
Easy to use good rates.
December 4, 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you found our rates good and our service easy to use. Thank you for your feedback.
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We are pleased to hear you find our bank to be trustworthy and consistent, We appreciate your feedback!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you appreciate our interest rate and secure account. Thank you for your positive feedback!
Kind regards,
Sophie
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