SECURICO CCTV Reviews 1,753

We needed a discreet installation for our office and Securico did an excellent job hiding cables and keeping everything looking professional. You’d hardly notice the equipment is there.

Really easy company to deal with from the first phone call to the final setup. Communication was excellent and the whole process was straightforward.

Came recommended by a friend and I can see why. Great service, friendly team, and everything works exactly as it should. Happy to recommend them myself now.

Great company! Customer service was on point, happy to help and answer any questions. Will look after you for any cctv needs or requirements. be sure to get in touch with them for any enquiries.

Excellent service at a fair price. The quality of the equipment and installation exceeded my expectations. Definitely good value for money compared to other quotes I received.

I appreciated how honest and straightforward the team was. They didn’t try to upsell anything unnecessary and recommended exactly what we needed for our property. Really trustworthy company.I’d recommend it to everyone.

Great service from the Securico Fire & Security engineer. He explained the system clearly and made sure everything was fully set up and ready to use before leaving. Very knowledgeable about the product and took the time to answer all my questions.

He was also flexible with timing and even attended on a weekend to fit around my availability, which was really appreciated. Excellent service all round.

Amazing service from start to finish. This has given me complete peace of mind. 24-hour support is available whenever needed, which is very reassuring. The engineer was highly professional and took the time to explain everything clearly and thoroughly. They really went above and beyond to demonstrate the level of support provided by Securico Fire & Security. I would highly recommend them 👌

Cowboy company that pull a price out of their pocket at random. They rip people off, are not compliant with anything they do and are just out to make a quick bit of money. Aftercare is non existent with no response to any issues, even when under warranty. I would genuinely avoid this company at all costs!

The company is called securico cctv..the agent who helped with my query was called Ann.I had security cameras put up outside my property about 6 years ago and they have been superb at a very affordable price.Ann who I had the pleasure of speaking with today was very professional very helpful and very patient..all round a 1st class outfit.

Speaking with the tech team was pleasantly spoken and very clear instructions on resolving the network issues.

I am writing to provide feedback on my recent interaction with technical support.
The agent, Ann demonstrated a high level of professionalism and technical competence throughout the engagement. She was able to quickly understand the issue and provided a clear, structured approach to resolving it. Her explanations were concise and easy to follow, which made the troubleshooting process efficient and effective.
In addition, the Ann maintained a courteous and patient manner, ensuring that I felt supported at every stage of the interaction. She took ownership of the issue and remained engaged until it was fully resolved.
Overall, this was an excellent customer service experience. Ann's combination of technical expertise, communication skills, and professionalism reflects very positively on your support team.

Is this company still in operation? I have tried contacting both the London and West Midlands offices by phone, but the calls were redirected to voicemail, and I was unable to leave a message as the voicemail was full. I also attempted to submit an enquiry via their website, but the submission was unsuccessful.

Could anyone advise what might be happening?

Poor Service - Bought warranty last month, first time Ive needed support, Im 12 days in, no access to cameras, 16 emails deep, with no response now for 6 days, do they only have 1 in the service team? Provide me with a escalation email address ASAP.

Resolved router connection problem by remote link. Reset iPhone link and downloaded latest software. Ann was very knowledgeable. Resolved all issues quickly. Very happy with the support service provided.

I am a severe brain injury victim and I am not good with technology, but ann has the patience of a saint, she made me feel like it wasn't a problem. Great work, great service, great company..regards Stuart Wilson

Super customer services, sorted out our issue immediately. Connected remotely to set us up on our computer, the lady who rang was excellent, very knowledgeable and very helpful got us up and running straight away, hassle free. Would definitely recommend, very happy.

I am writing to formally raise a complaint regarding the callout fee charged for my recent booking.

Before confirming the work, I specifically requested written confirmation that the quoted materials would be sufficient for all three floors and clarification on the duration. I was assured in writing that everything was correct.

When your team attended, it became clear that the information provided was incorrect or incomplete, and the work could not proceed. The cancellation was therefore entirely due to your company’s error, not any action on my part.

In these circumstances, charging me a callout fee is unreasonable and unacceptable. I relied on the information your team provided, and I should not be financially penalised for your miscommunication.

I am requesting a full refund of this charge. If this matter is not resolved promptly, I will consider escalating the complaint further and seeking advice from the appropriate consumer protection bodies.

Please confirm how you will resolve this.

After waiting several weeks for my camera to be replaced ,the previous engineer refused to do the job as he couldn’t reach.But today without any hesitation a new fitter called Larenzo just put his ladder up and the job was done with out any drama.

Fast responded and very kind and helpful.
Great job.