Absolutely brilliant service from start to finish! This company really knows how to take care of their customers. The team was incredibly professional, and they made sure I understood everything clear... See more
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Amazing service from start to finish. This has given me complete peace of mind. 24-hour support is available whenever needed, which is very reassuring. The engineer was highly professional and took th... See more
The company is called securico cctv..the agent who helped with my query was called Ann.I had security cameras put up outside my property about 6 years ago and they have been superb at a very affordabl... See more
Aftercare is awful, they give a date to attend and simply dont turn up or they will call on the day day to say they cant make it. 5 months from the beginning of the issue its not resolved and you cant... See more
Company details
- Security Equipment Store
- Audio Visual Equipment Repair Service
- Closed Circuit Television Store
- Security System Installer
- Security System Supplier
Information provided by various external sources
Securico CCTV is one of the leading CCTV installers in the UK with over 10 years experience in the CCTV industry. We offer the latest technologies in CCTV security systems to homes and businesses throughout the UK. We provide effective security solutions to our clients through professional CCTV systems installation, an excellent maintenance service and a one year on-site warranty with every system installed. We have a team of qualified and experienced engineers to carry out CCTV camera installations and to give unlimited advice on home and business security. At Securico CCTV, we strive to deliver the best by offering products and services that are both reliable and affordable. When it comes to price, we offer guaranteed lowest prices on home CCTV security systems and business CCTV systems. Our remote CCTV surveillance system gives you the ability to monitor the activities around your property from anywhere in the world.
Contact info
Head Office: Basepoint Business Centre, Isidore Rd, Bromsgrove, B60 3ET, London, United Kingdom
- 0330 222 1637
- support@securicocctv.co.uk
- securicocctv.co.uk
You should know
4.2
Great
2K reviews
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy I chose to fit CCTV…
I am very happy I chose to fit CCTV cameras at my property with Securico CCTV. Customer service was excellent from them. I would like to thank Michael as he was great in helping me to choose the right package within my budget I was looking for. On the day of installation everything was explained to me nicely by James and he even cleaned as he went when installing the cameras.
May 16, 2024
I made a few internet enquiries and…
I made a few internet enquiries and waited for companies to contact me. Securico were the only ones to call me back. I liked that the initial sales person asked about my current system & what had gone wrong. From that initial consultation I was given a price to fix my current system. Their price was a quarter of what a local firm quoted me! I had a think and later made contact & paid a deposit. They came the next day and did exactly what they said they would. I have a great system up and running that I can see on all my devices and TVs.
May 16, 2024
Good and quick
May 8, 2024
Reply from SECURICO CCTV
Dear Stephanie,
Thank you for leaving us a review.
All the best,
Securico CCTV Customer Services
Reply from SECURICO CCTV
Dear John,
Thank you for your review.
All the best,
Securico CCTV Customer Services
Really great service
Really great service. Mike was very accommodating when we had to reschedule our appointment. Will recommend to family/friends.
April 25, 2024
Reply from SECURICO CCTV
Dear Mrs Khalsa,
Thank you for your kind review.
All the best,
Securico CCTV Customer Services
The Engineer was very good and easy to…
The Engineer was very good and easy to relate with.
Also the initial contact with staff was brilliant
April 8, 2024
Good service
A very big thank you for for your help if it was possible I would like to give 10 stars very much appreciated Barry Wood
April 2, 2024
Unprompted review
Reply from SECURICO CCTV
Hi Mr Wood,
Thank you very much!
We appreciate your custom and review.
Securico CCTV Customer Services
If I could give more than 5 stars, I would.
We had house cameras installed two weeks ago off the back of a recommendation. Salesman Sam was amazing and helpful, Sergio the installer was tidy and courteous. Installed within 2 days of purchase
I've just had an enquiry as the clocks didn't change with BST, Luke followed up my email enquiry this morning with a telephone call and corrected the system within minutes.
Amazing customer service from start to finish and by the looks of it, for the duration and moving forward.
Cannot recommend highly enough
April 2, 2024
Unprompted review
Reply from SECURICO CCTV
Dear Mrs Hart
Thank you very much for your custom and your kind review.
Best regards,
Securico CCTV Customer Services
Well informed GREAT JOB
Well informed , GREAT JOB THE FITTER WAS FIRST CLASS. THANK YOU I WILL USE AGAIN .
ANDY
March 20, 2024
All was done in a timely manner
All was done in a timely manner, engineer was very efficient and polite. A bit disappointed that at no time was the £250 offered which was the offer text we answered that instigated the upgrade, hey ho.
March 18, 2024
I THINK HAVE BEEN WITH SECURICO CCTV 5…
I THINK HAVE BEEN WITH SECURICO CCTV 5 YEARS. SERVICE IS EXCELLENT. THEY PLENTY OF PATIENTS, SPECIALLY WITH ME WHO DON'T UNDERSTAND LAPTOP.MOST TIME I CAN'T UNDERSTAND. EVENTUALLY THEY EXPLAIN IT VERY EASY TO UNDERSTAND ..ALL I CAN SAY EXCELLENT SERVICE. CHEERFULL STAFF FROM MOHAMMED KHAN
March 14, 2024
Unprompted review
CCTV User Guide Improvement
Following an email exchange with Securico, I have amended my review to reflect the fact that there has been an acknowledgement that more could be done to support customers - particularly when out of warranty and aside from selling extended warranty. If a customer calls for support for extenuating circumstances and is out of warranty - what should happen is the courtesy of directing them quickly to the relevant guide that will resolve the immediate crisis. In addition, the User Guides should be reviewed by a selection of customers including people with accessibility requirements to ensure they comply with Best Practice. If the customer is given this level of customer service there should be no need for a hard sell on warranty extensions. How a company act towards customers post-sale has the biggest impact on repeat sales and new sales.
March 11, 2024
Unprompted review
Reply from SECURICO CCTV
Dear Suzy B
As part of our "welcome" email series we sent various tips and advice, one of which was on the subject of "Do you know how to export footage?".
We recommended in the email that customers should learn how to export footage, stating:
"sometimes video evidence is a crucial requirement to put a stop to antisocial behaviour or to bring an offender to justice, for example.
"You'll want to know how to export your footage if something does happen. And it's best to be prepared."
In this email we explained two ways to export footage and provided manuals.
We also stated "And if you need any further help after using the guides, the fastest way to get support is by filling out the support form at securicocctv.co.uk/support"
We are here for all customers, throughout their warranty which is usually 1 year, sometimes 2 years.
We also offer highly discounted extended warranties which customers have every right to not take up, but we do explain in detail the benefits of having extended warranty including having telephone technical support.
Kind regards,
Securico CCTV Customer Services
After nearly a year I am still trying…
After nearly a year I am still trying to get my money back for the terrible experience I have had with this company !!! pls pls do not use them !
February 2, 2024
Unprompted review
Well camera man first the engineer travelled from…
Well first the engineer travelled from Telford Shrewsbury area he was very informed he cleared up after himself leaving very little to do..
March 1, 2024
Michael very patient and helpful after…
Michael very patient and helpful after daughter’s apartment broken into - same day fit - fantastic people - fantastic product- can’t recommend enough
March 1, 2024
Unprompted review
Reply from SECURICO CCTV
Dear Ms Mills,
Thank you for your kind review.
Please see your welcome emails for details on how to get help, should you or your daughter need it.
Kind regards,
Securico CCTV Customer Services
Excellent service- friendly
Excellent service- friendly - perfect placement of great cctv - really grateful they managed to sort my daughters CCTV the same day as calling after she was broken into - highly recommend- thank you
March 1, 2024
Unprompted review
I would absolutely highly recommend....
Fantastic service from consultation and a choice of options to meet my needs to the installation and configuration of the cameras by Marian and Daniel- awesome guys, very professional and respectful of my property and quick!
I purposefully waited until I observed my 4 camera's at night to check clarity before writing this review - the visual is amazing and I am very happy indeed and as a bonus I finally got to see a couple fox cubs playing in the garden before now I could only hear them, I'm sure their Mum was close by!
February 26, 2024
Luke having the patience with me
Luke having the patience with me. Thank you Luke and Securico.
February 23, 2024
Unprompted review
Reply from SECURICO CCTV
Dear Ms Keast,
Thank you for reviewing your technical support experience!
Kind regards,
Securico CCTV Customer Services
First class from start to finish
Very friendly from start to finish. Michael in sales was helpful, knowledgable and gave us great confidence in the company. James, who installed the system, was terrific and clearly an expert in the field. It was installed with minimum disruption and in record time. Pic quality is great; I would have no hesitation in recommending this firm
February 20, 2024
Unprompted review
Reply from SECURICO CCTV
Dear Mr Gibson
We appreciate your custom and for taking the time to leave a review.
Your welcome emails contain all the info you require for support and that's also where you'll find a few of the most useful user manuals.
More manuals are on our website securicocctv.co.uk/support but you can get in touch with the support team if you have any questions.
Kind regards,
Securico CCTV Customer Services
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