Absolutely brilliant service from start to finish! This company really knows how to take care of their customers. The team was incredibly professional, and they made sure I understood everything clear... See more
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Amazing service from start to finish. This has given me complete peace of mind. 24-hour support is available whenever needed, which is very reassuring. The engineer was highly professional and took th... See more
The company is called securico cctv..the agent who helped with my query was called Ann.I had security cameras put up outside my property about 6 years ago and they have been superb at a very affordabl... See more
Aftercare is awful, they give a date to attend and simply dont turn up or they will call on the day day to say they cant make it. 5 months from the beginning of the issue its not resolved and you cant... See more
Company details
- Security Equipment Store
- Audio Visual Equipment Repair Service
- Closed Circuit Television Store
- Security System Installer
- Security System Supplier
Information provided by various external sources
Securico CCTV is one of the leading CCTV installers in the UK with over 10 years experience in the CCTV industry. We offer the latest technologies in CCTV security systems to homes and businesses throughout the UK. We provide effective security solutions to our clients through professional CCTV systems installation, an excellent maintenance service and a one year on-site warranty with every system installed. We have a team of qualified and experienced engineers to carry out CCTV camera installations and to give unlimited advice on home and business security. At Securico CCTV, we strive to deliver the best by offering products and services that are both reliable and affordable. When it comes to price, we offer guaranteed lowest prices on home CCTV security systems and business CCTV systems. Our remote CCTV surveillance system gives you the ability to monitor the activities around your property from anywhere in the world.
Contact info
Head Office: Basepoint Business Centre, Isidore Rd, Bromsgrove, B60 3ET, London, United Kingdom
- 0330 222 1637
- support@securicocctv.co.uk
- securicocctv.co.uk
You should know
4.2
Great
2K reviews
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and constructive
October 12, 2023
Unprompted review
Very professional excellent service and…
Very professional excellent service and discreet when needed. Very tidy as well would strongly recommend
October 11, 2023
Reply from SECURICO CCTV
Dear Stephen Bloyce
Thank you for your custom and the five-star review.
Kind regards,
Securico CCTV Customer Services
Reply from SECURICO CCTV
Dear John Pettigrove
We appreciate your custom and the five-star review.
Kind regards,
Securico CCTV Customer Services
Excellent service and very helpful
September 22, 2023
Reply from SECURICO CCTV
Dear Sara
Thank you very much for the five-star review.
Kind regards,
Securico CCTV Customer Services
Fantastic service and company -nothing…
Fantastic service and company -nothing was too much trouble -the engineers were top rate on installation -the cameras and equipment top quality -I am very happy with the results and greater peace of mind
September 22, 2023
Very quick and good service.
September 22, 2023
Great product
March 22, 2023
Excellent sercive
From start to finish, very helpful, competitive pricing, regular updates throughout the ordering to installing, Installer talked me through everything asking what i wanted, extremely professional. I would highly recommend
September 19, 2023
Delivered friendly customer service.
September 13, 2023
Securico value you as a customer
Investing in a security system is a veritable minefield. The salesperson, Sam, was patient, experienced and dedicated to delivering a five star service. Unlike other providers, Securico are thorough and you feel that they do care about having you as a customer. After moving forward with a camera system, the installation was equally impressive.
September 6, 2023
Fantastic service and understanding of…
Fantastic service and understanding of the technology his company supplies
September 5, 2023
Unprompted review
Lost Hikvision App after resetting phone
Lost my Hikvision App after resetting my phone. Contacted Customer Services who got a engineer to contact me. Hikvision App was downloaded and we went through the various steps and my cctv enabled
August 31, 2023
Unprompted review
Reply from SECURICO CCTV
Dear Mr McCammon
Thank you for reviewing your support experience.
Kind regards,
Securico CCTV Customer Services
Reply from SECURICO CCTV
Dear Rokas Gailius,
Thank you for your custom and 5 star review.
Kind regards,
Securico CCTV Customer Services
Problem was solved
Problem was solved, but took ages between emails. When it didn't work, had to arrange for a call that had to be the next day as everyone was busy. Problem was fixed in 10 minutes then rather than the hour and a half the day before. Need telephone support more quickly.
August 4, 2023
Unprompted review
Reply from SECURICO CCTV
Dear Mr Potter,
Thank you for your review and feedback.
I have passed on your feedback to the support manager for any improvements we can make with the service.
Kind regards,
Securico CCTV Customer Services
Great service and system working like a…
Great service and system working like a dream very happy
August 3, 2023
Reply from SECURICO CCTV
Dear Mr Northwood,
Great to hear, thank you for your 5 star review!
Kind regards,
Securico CCTV Customer Services
Resolving issues accessing my CCTV and alarm system.
I had problems accessing both my alarm system and CCTV on phone and laptop. After a few checks on connections I got on a call with Luke. He was friendly, expert, and thoroughly professional, and had resolved all the outstanding issues within 20 minutes. Really excellent service.
August 1, 2023
Unprompted review
Reply from SECURICO CCTV
Dear Paul,
Thank you for your review.
We aim high and it's great to get the feedback you kindly gave us.
Best regards,
Securico CCTV Customer Services
Bad service not recommended careful
Different Cameras installed than quotation
Engineers didn’t discuss location of installation
They done jobs easy to install but ideal location , two cameras sit together one place
Bad view
After service promised to change but revoked later
Most of the jobs done on a rush
July 26, 2023
Reply from SECURICO CCTV
Dear Ragulan Balachandran,
We are sorry to hear you are not happy with our service, you have been sent our complaints
procedure.
Once received, our complaints department will investigate the matter.
Kind regards,
Securico CCTV Customer Services
Good service and support
July 24, 2023
Reply from SECURICO CCTV
Dear Gopalkrishna Varanasy,
Thank you for your 5 star review.
Kind regards,
Securico CCTV Customer Services
Shocking experience from start to…
Shocking experience from start to finish!
Instillation is questionable as we had a camera positioned in the wrong location. When engineers finally came out to move it, they claimed they don’t have enough time to do the job so this would have to be re-booked in. Again when another engineer came he simply tilted the camera upwards rather that’s repositioning (as agreed). He also used some ‘electrical tape’ to stop the light spillage rather than reposition the camera! The position is still not acceptable or practical.
Needless to say I am less than impressed and waiting for Securico to get back to me….the customer service has been seriously lacking and I’m constantly calling with little or no response!
As a good will gesture for the multiple errors on their part, Securico agreed to upgrade one of our cameras for free. The engineer showed up with no knowledge of this and didn’t even bring the promised camera!!
Again I’m waiting for a response?
It’s shocking how such a big company can be so poorly organised
I’ll hopefully get a response on her to explain why there seems to be so many issues
After posting my review, one of your engineers contacted me through social media from his personal account! This is unethical and beyond unacceptable and a violation of my privacy!
I had no contact with your engineers social media….please do not post false comments. I have screengrabbed everything as proof! I did not see the message initially as my profile is private. I did not respond or engage with your member of staff in any way!
I commented on the Securico CCTV Instagram page - which you can no longer see as you've blocked me to prevent any further comments. I never even met this engineer as was at work when he was at my property, so have no idea who he is let alone what the name of his personal business is.
July 24, 2023
Unprompted review
Reply from SECURICO CCTV
Dear Natalie,
Thank you for taking the time to share your feedback. We apologise for the experience you had with our service. Your satisfaction is of importance to us, and we regret that we fell short of meeting your expectations.
We understand your frustration, and we want you to know that we are committed to constantly improving our services. Your feedback helps us identify areas for growth, and we assure you that your concerns will be addressed.
Please note that your complaint was made on a contractor's Instagram page. They are not employed by Securico.
We are not responsible for any third-party social media page; their content, opinions, nor any response you may receive for posting on their pages.
Kind regards,
Securico CCTV Customer Services
I was happy with the fitter he did a…
I was happy with the fitter he did a good clean job.I made the mistake of not reading the quote and screen was installed wrong place for me. I am now waiting for securico to move my screen to my bedroom where my existing screen is.
July 19, 2023
Reply from SECURICO CCTV
Dear Bruce Brooke,
Thank you for your review and I'm sure we can assist with the screen relocation as soon as possible.
Kind regards,
Securico CCTV Customer Services
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