Security Direct Products Ltd Reviews 78

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We ordered a security grill for a property in Pimlico and were thoroughly impressed with both the service and the product. The team was efficient and courteous, making the whole process straightforwar... See more

Rated 5 out of 5 stars

Job started out as a favour to replace microswitches on Tubular Motor. Discovered that the Locking Straps were also showing signs of damage. Telephoned the company and spoke to a very polite and helpf... See more

Company replied

Rated 4 out of 5 stars

We ordered 4 shutters for our bowling club. They work beautifully but the setting up of the powered shutters was hampered by the very poor wiring diagram and descriptive setting instructions. The wiri... See more

Company replied

Rated 5 out of 5 stars

I needed a replacement safety edge for my 2008-vintage Seceuroglide garage door. Security Direct's sales team responded quickly to my enquiry, and helped me to select the correct part for my door, whi... See more

Company replied

Company details

  1. Door Manufacturer
  2. Door Supplier
  3. Garage Door Supplier
  4. Security Equipment Store

About Security Direct Products Ltd

Written by the company

Here at Security Direct, we pride ourselves on supplying only the highest quality security products and offer one of the largest ranges of physical security products in the UK.

Our competitive prices and extensive variety of products make us the ideal choice for homes, businesses and public buildings such as hospitals and schools. In our range you will discover everything from security roller shutters to fortify entrances to buildings, as well as window and door security solutions to ensure everything is covered.

Our team of security experts can offer advice on what products you require for your needs and budget and have over 25 years of experience in the industry. We pride ourselves on our exceptional customer service and product support after purchase, it’s worth noting our ranges are sold as supply only but we do offer a nationwide fitting service using trained installers.

Security Direct is considered one of the UK’s leading suppliers of high quality commercial security products including security grilles, doors and windows and roller shutters. Our extensive range includes:

ROLLER SHUTTERS - we offer a huge range of security shutters, from bar and servery shutters to solutions for agriculture, garage doors and fire rated shutters varieties.

STEEL SECURITY DOORS - need to keep your building safe? Then our steel security doors are the perfect solution. General purpose doors, fire rated steel door designs, high security insurance approved and stock steel doors are all available to purchase on the site.

SECURITY GRILLES - these high quality products can help protect your business or home and come in the following formats: window security bars, retractable grilles and window mesh. All our products are security graded to ensure they perform to the highest standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

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Rated 5 out of 5 stars

World Class Services

Markilux Awning, Spoke to Manufacturer regarding a motor Markilux will only give me a number for installers spoke to 2 different company wanted to charge me £2500 all most fell of my chair. After numerous calls to Markilux finally I got a model number for the motor spoke to Somfy again same problem only sells through installers no help whatsoever. After speaking to Jeanette from Security Direct with model number she called me and emailed me next day as promised with a price of £384.00 I asked her if she could advise me to how to install she found a youtube video. I got it installed for £50.00. World class service from start to finish highly recommended A big thanks to Jeanette and Ollie

Thank you

Khaled

August 14, 2024
Unprompted review
Security Direct Products Ltd logo

Reply from Security Direct Products Ltd

Thank you so much for sharing your positive experience with us! We’re thrilled to hear that Jeanette and Ollie could assist you efficiently and help you find a cost-effective solution for your Markilux awning motor. We always strive to provide exceptional service and support at every step, and it's rewarding to know that we met your expectations.

We appreciate your high recommendation and look forward to assisting you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Helpful & Professional

From the initial enquiry ollie was very helpful and professional, I would highly recommend Security Direct Products Ltd.

August 18, 2024
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Reply from Security Direct Products Ltd

Thank you for your kind words and taking the time to leave us a review. I will pass on your comments to the team.

Rated 5 out of 5 stars

Excellent products at competitive prices

Excellent products on a very informative website. Was able identify the exact blind motor to match the original. Postage prompt and reliable. Overall experience gives confidence to buy again

August 10, 2024
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Reply from Security Direct Products Ltd

Thank you for your kind words, we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service

Great service

August 11, 2024
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

New roller door parts

Bought a new motor for my garage door from a local supplier but it came without the necessary attachments , rang security direct spoke to one of the sales person who was really helpful, paid for the items, they arrived 24hrs later, can't thank the company enough will.definatley recommend and use again

August 6, 2024
Security Direct Products Ltd logo

Reply from Security Direct Products Ltd

Thank you for your order and taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Greet work

Greet work, completed as promised.

July 9, 2024
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Reply from Security Direct Products Ltd

Thank you for your feedback, we appreciate you taking the time, it means a lot to us.

Rated 5 out of 5 stars

Couldn’t have gone better. Thanks.

My experience with Security Direct Products was entirely positive for a balcony shutter.
Ollie was very helpful, knowledgeable, and informative, from the point of ordering to keeping us informed on delivery schedules, measuring and fitting instructions.
When the shutter arrived on time it fitted perfectly. I did though, need to call Ollie for a little more advice (my fault for not reading instructions properly). Which he gave gladly.
5 star rating from me without question. 100%.
Thank you.

June 25, 2024
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Reply from Security Direct Products Ltd

Thank you for your great review, we really appreciate you taking the time to write it.

Rated 5 out of 5 stars

Quick delivery!!

May 21, 2024
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Reply from Security Direct Products Ltd

Thank you for taking the time to leave the review, we really appreciate it.

Rated 5 out of 5 stars

Excellent service and speed of delivery.

We placed an order for two roller shutter controllers. We needed them urgently and Security Direct Products Ltd were able to dispatch them for delivery the next working day. Excellent service.

May 23, 2024
Unprompted review
Security Direct Products Ltd logo

Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

Easy to use

Prompt, easy to use WEB site

May 6, 2024
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Reply from Security Direct Products Ltd

Thank you for your kind words, we really appreciate it.

Rated 4 out of 5 stars

Straight forward easy process from…

Straight forward easy process from placing of the order to receiving the product with updates in between.
Polite proactive approach, will definitely be a return customer.

April 26, 2024
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Reply from Security Direct Products Ltd

Thank you for your review, we really appreciate it.

Rated 5 out of 5 stars

Spares

We had first class service from the outset. The people I spoke to were polite helpful zbd knowledgeable. I was kept informed regarding delivery.

April 14, 2024
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Reply from Security Direct Products Ltd

Thank you for your review, we really appreciate it.

Rated 4 out of 5 stars

Security Direct Products

Security Direct Products service was great, always available and kept me up to date with what was happening

April 13, 2024
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Reply from Security Direct Products Ltd

Thank you for your business and review, we really appreciate it.

Rated 4 out of 5 stars

Good service and prices

Quick online quotes, with excellent, timely human responses to subsequent questions.
Delivery time was notified ahead and driver was helpful.
Only downside was unhelpful shipping documents which didn't permit checking of the delivered packages against an itemised list.

March 28, 2024
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Reply from Security Direct Products Ltd

Thank you for your feedback, I will contact you directly to see how we can improve on the documentation in the future.

Rated 5 out of 5 stars

Outstanding customer service

Very good range of garage door spares at competitive prices. Excellent customer service, being easy to contact by telephone and most helpfully arranged rapid low cost delivery of a small order.

March 11, 2024
Security Direct Products Ltd logo

Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate you taking the time.

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