When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... See more
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Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered... See more
Company replied
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were re... See more
Company replied
The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... See more
Company details
Written by the company
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Contact info
278 Queensberry Street, 3000, Melbourne, Australia
- 1300 869 888
- info@seermedical.com
- seermedical.com
I didn’t like the test in general
January 10, 2024
Reply from Seer Medical
We are sorry to hear that, Mark. If you have any specific feedback you'd like to share, please don't hesitate to get in touch. All the best to you, Seer Medical
Our experience with Seer was professional and a very positive experience.
Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered promptly.
The information pack also given to us was very simple but extremely informative. Any issues we had …we found the answer to in these pamphlets. We only used the hotline for technical support.
December 20, 2023
Reply from Seer Medical
What lovely feedback, Ruby, thank you so much for sharing! We are incrediby proud that you had such a positive experience, and will pass your kind words to all the staff who helped you. Wishing you all the best for the future!
Seer Medical
The company was very easy to deal with
The company was very easy to deal with, extremely helpful. Always polite & easy to contact with any issues or questions
November 21, 2023
Reply from Seer Medical
We appreciate the lovely review, Shannon! We're very proud of our clinic, bookings, and support staff and it's so nice to hear that you found them friendly and helpful.
All the best to you!
Seer Medical
Great experience
Great experience. Not as intrusive as I initially thought. Staff were friendly and helpful.
The probes did come off every night while I slept, and as I live alone i’d have to have a friend or family member come over everyday to reattach them. That’s my only criticism.
Overall, a painless and easy experience.
November 15, 2023
Reply from Seer Medical
Thank you for your kind feedback, and it's great to hear that the experience was easier than you expected!
We also appreciate the effort of you and your family and friends to ensure that your data quality was maintained throughout the study.
Thanks again and all the best!
Seer Medical
When there was a slight problem from…
When there was a slight problem from either side, the person on the other end of the phone was awesome.
November 25, 2023
Reply from Seer Medical
We are so glad to hear it, Troy, and very happy to help! Wishing you all the best for the new year!
Seer Medical
Reply from Seer Medical
We are sorry to hear that Richard, and recommend discussing the report with your doctor if you are not satisfied with the conclusions reached. Wishing you all the best and please reach out if we can help with anything.
Kind regards,
Seer Medical
Add black suction thing to home care packs
Maybe could send people home with the pressure applicator aswell. When i was refiling my brothers links was like it wasnt sticking properly. If i had the thingy the lady had wen she appliedit to hes head may been a bit easyer
October 10, 2023
Reply from Seer Medical
Thank you for taking the time to write! We appreciate the suggestion and will pass it on. We wish you all the best and hope you found the monitoring worthwhile.
Best regards,
Seer Medical
Confidence in the experience
Everything was explained in detail and easy to understand. Staff were helpful, respectful and professional.
October 31, 2023
Reply from Seer Medical
Thanks so much for your kind review, Michelle! We're so glad to hear you were pleased with the experience, and that you found our staff friendly and professional. Wishing you all the best!
Seer Medical
It helped me out a bit with the fits…
It helped me out a bit with the fits that I was going thought and hope for a better outcome of it.
November 15, 2023
Reply from Seer Medical
Thank you for writing, Christina! We are glad you found it helpful and we also hope for the best possible outcome for you.
All the best,
Seer Medical
They gave been very attentive and have…
They gave been very attentive and have followed up with me on a regular basis
December 26, 2023
Reply from Seer Medical
Thank you so much for your feedback, Antonija! We are pleased to hear that you had a good experience!
Seer Medical
Excellent experience with really useful…
Excellent experience with really useful data. I feel very privileged to have received this service, the staff were excellent.
November 1, 2023
Reply from Seer Medical
Daniel, we are so pleased that we could be helpful to you, and thrilled that your experience was so positive. All the best to you!
Seer Medical
Very positive
From my first contact with Seer they were polite, respectful and very helpful. They answered all my questions. They booked us in for a time which suited our family. Their advice at all times was easy to understand and helpful.
October 31, 2023
Reply from Seer Medical
What lovely feedback to receive, Catherine! We are so glad that you found our staff so helpful and friendly, and that the monitoring was convenient for you. Thank you very much for sharing, and we wish you the best for the future!
Seer Medical
Vergy professional procedure and great…
Very professional procedure and great friendly and helpful staff
October 26, 2023
Reply from Seer Medical
We are so glad to hear that you had such a positive experience, Anthony! Wishing you all the best!
Seer Medical
From the day of set up which was very …
From the day of set up which was very informative and Sue made sure I UNDERSTOOD everything. Each day a young man would call and run me through the days events and see if I had any issues he is very pleasant and helpful. I am pleased with the whole procedure and felt very supported by all involved Many thanks Karen Colton .
October 23, 2023
Reply from Seer Medical
Thank you so much for the kind review, Karen! We agree - Sue is wonderful, and we will pass on your feedback to her and the people who helped you in the support team! We are so glad you felt supported throughout the process. All the best to you!
Seer Medical
Very professional and helpful
November 3, 2023
Reply from Seer Medical
Thank you very much, Christian!
Best wishes, Seer Medical
Outstanding staff
I found the staff, both in the Perth office and via phone and text, to be informative, helpful and friendly, yet professional in the managing of the testing period.
October 24, 2023
Reply from Seer Medical
Thank you so much for the kind and detailed review, Helen! We are very proud of our clinicians and support staff, and it's great that you had such a positive experience with them and the testing in general.
All the best to you!
Seer Medical
Awesome staff
Really nice staff, super friendly which made the whole process a lot less stressful!
October 31, 2023
Reply from Seer Medical
Wow, thank you for the lovely review! We are very proud of our staff, and it's wonderful to hear that you also think they are great! We are glad that they helped make the process more comfortable for you.
Wishing you all the best!
Seer Medical
Reply from Seer Medical
Thank you for the kind words, Andrew!
All the best,
Seer Medical
Service at home and considerate…
Service at home and considerate application for young boy.
October 24, 2023
Reply from Seer Medical
Wonderful to hear, Zachary, thank you!
All the best,
Seer Medical
Good experience overall.
the process was well explained and care was taken with my child
October 2, 2023
Reply from Seer Medical
We are so glad to hear that you and your child had a positive experience with the study, and that our staff took care when explaining the process.
Wishing you all the best!
Seer Medical
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