When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... See more
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Our experience with Seer was fantastic. The team were extremely helpful, friendly and very supportive. Any concerns or questions were answered in a caring manner and all phone enquires were answered... See more
Company replied
Seer Medical were excellent! We didn’t know what to expect as we’d never had an in home EEG before. But their staff were outstanding, from booking right through to results being received. They were re... See more
Company replied
The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... See more
Company details
Written by the company
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Contact info
278 Queensberry Street, 3000, Melbourne, Australia
- 1300 869 888
- info@seermedical.com
- seermedical.com
The staff for the initial set up were…
The staff for the initial set up were very nice and helpful.
Phone support staff were also amazing over that weekend of my testing.
May 10, 2024
Reply from Seer Medical
Thank you for your kind words about our lovely support and clinic staff! We will pass on your feedback to the staff who helped you!
Wishing you all the best!
Seer Medical
Fantastic company highly recommend the…
Fantastic company highly recommend the services AAA
April 22, 2024
Reply from Seer Medical
How kind of you to say, thank you so much!
Wishing you all the best for the future!
Seer Medical
Helpful and friendly staff.
May 1, 2024
Reply from Seer Medical
Thank you so much for the lovely review!
All the best!
Seer Medical
The kit was fabulous and the telephone…
The kit was fabulous and the telephone support was very helpful, making the experience very doable
May 22, 2024
Reply from Seer Medical
We are so happy to hear that, Tash! It was our pleasure to help and we are glad that it went well for you.
Wishing you all the best!
Seer Medical
Reply from Seer Medical
Thanks for your kind words, Declan!
All the best to you!
Seer Medical
First time user of SEER
Found the whole experience of my EEG/ECG very satisfactory from the moment we picked up the equipment to the minute of drop off
April 26, 2024
Reply from Seer Medical
We are so happy to hear it, Susan! Thank you for the feedback!
Best wishes, Seer Medical
The daily contact was very helpful and…
The daily contact was very helpful and sometimes when I got a bit lost with instruction they got me to sit in front of the camera and coached me through the process if I had any questions they were very available to speak to me which made the experience very good and the fact I was able to be myself and not be couped up in hospital was so great a very big thankyou
May 3, 2024
Reply from Seer Medical
Thanks so much for the lovely feedback, Lisette! We are so glad that you felt supported and cared for throughout the study - it was our pleasure to help you, and it's great to hear that being at home made such a big difference!
Wishing you all the best!
Seer Medical
Absolutely happy with the services we…
Absolutely happy with the services we received during the time
May 17, 2024
Reply from Seer Medical
How wonderful to hear that, Edward, thank you so much for taking the time to write!
All the best to you!
Seer Medical
Reply from Seer Medical
We are so glad to hear that, Jessica!
Wishing you all the best!
Seer Medical
Excellent and thorough knowledge from…
Excellent and thorough knowledge from telephone contacts, reception, installation and usage guiidance of EEG/ECG.
April 16, 2024
Reply from Seer Medical
Thanks so much for your kind feedback, Neil! We will pass your words onto the team that helped you.
All the best,
Seer Medical
Easy to use and great communication
April 17, 2024
Reply from Seer Medical
Thank you, Maddison, happy to hear you had that you had such a positive experience with us.
Best Wishes,
Seer Medical.
Staff was fantastic
April 12, 2024
Reply from Seer Medical
We are glad to hear it, Nat!
Best wishes,
Seer Medical.
Excellent Service
Very efficient, pleasant and cheerful staff made the experience easier to deal with. Clear instructions provided to manage the equipment and ongoing contact during 5 day treatment period. Excellent follow up.
April 9, 2024
Reply from Seer Medical
What a lovely review, Alexander! We are thrilled to hear that you thought so highly of the service. Our staff try our best to make the experience of being monitored as easy as can be.
All the best,
Seer Medical.
The staff were friendly and…
The staff were friendly and professional. They explained the process clearly and allowed for questions and made me feel comfortable. I was especially grateful for the ability to ring for help and advice. Once again the staff were cheerful and helpful. The text messages about electrodes needing attention was excellent.
The facility at Shepparton was a little disappointing. It felt very much like a temporary hire space with packing boxes and equipment lying around.
As a country resident from around Albury/Wodonga, I wondered why such a service couldn’t be delivered in our area. Having to drive a four hour round trip, especially to drop the equipment off by 10 am is not an easy task
April 10, 2024
Reply from Seer Medical
Thank you so much for your kind words, Richard! We are so pleased that our clinical and phone support staff were helpful and made you feel comfortable during monitoring.
We are sorry to hear that the Shepparton clinic facilities were not what you expected. We will pass on your feedback.
Thank you for making the effort to return our equipment on time, we really appreciate it, and we hope the results made the effort worthwhile to you.
Wishing you all the best,
Seer Medical
my experience with Seer.
MY name is William Whittle and the date of my appointment was the 4th April 2024. We were seen on time. The people were helpful and our technician was most helpful. The help and care we received while at home was excellent.
April 4, 2024
Reply from Seer Medical
Thank you for the kind words, William! We are glad our staff made the experience a good one for you. Feeling supported while undertaking the service is very important to us here at Seer.
All the best,
Seer Medical.
Very professional treatment
April 17, 2024
Reply from Seer Medical
We are so glad to hear it, Tom!
Seer Medical.
Technician explained everything clearly…
Technician explained everything clearly and results were fast tracked for neurology appointments
April 9, 2024
Reply from Seer Medical
Thank you for the feedback, Helen! We are so glad to hear the instructions were clear and your report was fast-tracked. We do everything that we can to make your experience with us as easy as possible.
Seer Medical.
SEEER REVIEW
Practioners were caring and helpful every step of the way and gave clear directions on using the machine provided.
I was most impressed with every member of staff's caring attitude.
April 4, 2024
Reply from Seer Medical
Thank you for sharing this lovely review, Susan! It is so wonderful to hear you felt cared for throughout the process.
Seer Medical.
All the staff are very helpfull
All the staff are very helpful. They made the experience a lot less stressful by the way they explained everything to me
April 28, 2024
Reply from Seer Medical
Thank you so much for the feedback, Sean! We're glad to hear you were made to feel at ease during your monitoring.
Seer Medical.
My personal opinion…
The staff who are in charge of giving the information and the equipment are very kind and explained clearly about the study, based in my personal experience I think is very important for Seer Medical to make sure the patient got someone who help them refilling the electrodes in time, in my case I live alone and my family works every day.
The person in the front desk, needs to smile and show a little bit of empathy to make the patient feel more comfortable and less tense, that's my personal opinion
April 1, 2024
Reply from Seer Medical
Hello Alicia, thank you for taking the time to write us a review. We are so pleased that our staff were able to clearly explain the equipment to you.
In regards to refilling the electrodes, we do our best to ensure you are made aware of this prior to the study. We can see that you did a great job at maintaining the electrodes and the data quality was high throughout the study.
We appreciate the feedback regarding our reception staff. We are sorry you felt uncomfortable. If you have any additional feedback, please let us know by phone or email us at support@seermedical.com.
All the best,
Seer Medical.
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